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Ernest Huskey

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Letter received from you on dated Wed.July 2015, regarding the complaint of workman ship from my Tech who performed work on his Volvo In response to his complaint the following are the facts as followsMr.*** towed his car to have fixed as it has a lot of oil leakAfter having checked
we find out that the crankshaft seal,oli pump seal and the cam shaft seal is leaking badlyAs he decided to go ahead and have fixed while he will bring his own parts.The labour for all of that will cost $650.00,what he agreed uponThe parts he brought wer wrong accept the Timing Belt.Since the car was sitting in the bay we decided to order the parts by ourself to finish the job.Obviosly the wrong parts he has to return.Which ket in his carSince very moment when he brought his car his behavior was Very nasty and kept telling us he himself is a mechanic.Because his bad behavior at one point we decided not to take his jobThen he thought to have his car towed back to another shop and he knows the price we coated is very reasonable so he decided to get the job done hereNow he is complaining about the oil still leaking and the part of $to be returnIt's important to know that befor he paid in full he test drove his Volvo and satisfied the job doneAfter about two weaks he complained to Citgo corporate office that he did not received the Invoice of the job done.Well at first place after paying the bill he is supposedly be taken invoice with him.if for some reason he forgot to pick he could have always come to ask for invoice,which he never didFurthermore he want money back through BB.If he towed his car in the bigining how come he opt to get the problem fixed somewhere elsFinally our position for his complaint is very clear that if there was any problem the vehicle must have brought back to correct the issue under warranty by our shop.Mirza Moin A***(President)

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