Sign in

Ernestos Auto Sales

Sharing is caring! Have something to share about Ernestos Auto Sales? Use RevDex to write a review
Reviews Ernestos Auto Sales

Ernestos Auto Sales Reviews (3)

Dear Revdex.com ID No [redacted] I have read the consumer’s complaint and I am very sorry that the consumer is not happy with the purchase and the decision she made in agreement to her concern Consumer came in and claimed vehicle had a noiseThe sales person accompanied consumer on a test drive to verify the noise, sales person claimed there was no noiseConsumer was not satisfied therefore she requested someone else to test drive vehicle with her and on second test drive General Manager accompanied consumer According to general manager consumer said the speed limit had to reach mph to hear the noiseManager reach limit specified by consumer and there was no noise Consumer was very frustrated because her complaint was not being addressed therefore she requested to meet with ownerAn appointment was made for her to meet with the owner of the establishmentOwner met with consumer and by request of consumer test drove vehicle for the third instance there was no noiseAt this time she says that she will take vehicle to the mechanic of her choice She returns with vehicle and tells general manager that her mechanic said it was the alternatorGeneral Manager decided to address the problem and replaced alternatorConsumer came back and said her mechanic said the noise came from the brakes and we replaced the brakesBecause the noise continued according to consumer, she took vehicle to another mechanic of her choice telling her that cost for repairs was $1,Consumer owed $1,for her deferred down payment and she told owner that due to cost of repairs she would not pay deferred and take car to get fixedOwner told her, “You are making a decision to address the problem on your own and default on our written agreement by not paying the $1,000.” Consumer then contacted office stating she would contact an attorney to take her issue to another levelConsumer was very aggressive and verbally abusive threatening to sue company for all it was worthReceptionist told her that due to her statement she would have to terminate call and have her attorney call office As a family owned business we take pride in offering all of our customers the best customer serviceConsumer is aware of our business etiquette, she has another account with us in which we have worked with her, helped her and that is why she is a repeat customerWe are very sorry customer was unhappy about her own decision, we tried every possible way to help solve the problem Yours sincerely, [redacted] Ernesto’s Auto Sales

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I am rejecting because I never said noise was not heard out of the many many times I went on a test drive with many of the workers, I was never disrespectful to anyone at this company because I wanted my problem fixed . I do not know where the alternator issue came from that is a complete lie , cause not once was that mentioned. 
Brakes were fixed on their own will because like [redacted] says I repeatedly took the vehicle back and they were just assuming about 3 times it was the brakes that they did on their own will.
[redacted] was told about an issue that mechanic said it was in the motor and I did notify him that it was going to be way more than the 500.00 he was offering to keep , he then offered me to keep the 1000.00 down payment to fix it..I then addressed [redacted] that that was not going to be enough , I practically begged [redacted] to just please give me another car or my money back and he told me that was a big no , that was not possible.
[redacted] is right I am a repeat customer but would of never been if I w old of known the service I would be given as a second time repeat customer .
I have not treated this company disrespectful maybe frustration is what they took as threats but can I be blamed..I was given a run around throughout the whole 30 day warranty even after I promised by Ernesto that I would not have issues cause the car was to new and even if I did he would gladly fix it.
I gave up with this company after I had to call about 4 times for my plates and they refused because they said I owed a 1000.00 deferred payment , I was sent a letter almost a month letter after I made a payment over phone until they were ready to tell me plates were ready , and if this is a lie to [redacted] as well , I have proof that I had to go pay for plates because temporary plate was expiring. There is also repeated calls to the loan company that opened loan for me they also are working on seeing what can be done.

Dear Revdex.com
ID No. [redacted]
 
I have read the consumer’s complaint and I am very sorry
that the consumer is not happy with the purchase and the decision she made in
agreement to her concern.
 
Consumer came in and claimed vehicle had a noise. The...

sales
person accompanied consumer on a test drive to verify the noise, sales person
claimed there was no noise. Consumer was not satisfied therefore she requested
someone else to test drive vehicle with her and on second test drive General
Manager accompanied consumer.  According
to general manager consumer said the speed limit had to reach 20 mph to hear
the noise. Manager reach limit specified by consumer and there was no noise.
Consumer was very frustrated because her complaint was not being addressed
therefore she requested to meet with owner. An appointment was made for her to
meet with the owner of the establishment. Owner met with consumer and by request
of consumer test drove vehicle for the third instance there was no noise. At
this time she says that she will take vehicle to the mechanic of her choice.
She returns with vehicle and tells general manager that her mechanic said it
was the alternator. General Manager decided to address the problem and replaced
alternator. Consumer came back and said her mechanic said the noise came from
the brakes and we replaced the brakes. Because the noise continued according to
consumer, she took vehicle to another mechanic of her choice telling her that
cost for repairs was $1,000. Consumer owed $1,000 for her deferred down payment
and she told owner that due to cost of repairs she would not pay deferred and
take car to get fixed. Owner told her, “You are making a decision to address
the problem on your own and default on our written agreement by not paying the
$1,000.”
Consumer then contacted office stating she would contact an
attorney to take her issue to another level. Consumer was very aggressive and
verbally abusive threatening to sue company for all it was worth. Receptionist
told her that due to her statement she would have to terminate call and have
her attorney call office.
As a family owned business we take pride in offering all of
our customers the best customer service. Consumer is aware of our business etiquette,
she has another account with us in which we have worked with her, helped her and
that is why she is a repeat customer. We are very sorry customer was unhappy
about her own decision, we tried every possible way to help solve the problem.
 
Yours sincerely,
[redacted]
Ernesto’s Auto Sales

Check fields!

Write a review of Ernestos Auto Sales

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Ernestos Auto Sales Rating

Overall satisfaction rating

Add contact information for Ernestos Auto Sales

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated