Ernie Broach Electric Company

Initial Business Response / [redacted] (1000, 5, 2014/10/24) */ Contact Name and Title: [redacted] Service Mana Contact Phone: 630/XXX-XXXX Contact Email: ***@youngrensinc.com Mr [redacted] 's air purifier has been repaired twice at no charge due to water damageI called Mr [redacted] earlier this week, he stated that the unit has been working since the last time we were out in June, and that he has insulated the ductwork as he was advised to do, to prevent the condensation from the ductwork that has shorted it out twice alreadyWe have an appointment with a representative from the distributor on Monday to verify for Mr [redacted] that the air purifier is installed properly

Initial Business Response / [redacted] (1000, 6, 2015/09/21) */ Contact Name and Title: [redacted] Office Manage Contact Phone: XXX-XXX-XXXX Contact Email: ***@youngrensinc.com We are very sorry Mrs[redacted] had this experience with her service callOur technician should have stocked a few different disconnect boxes on his truck before going to her house being that she stated what was an issue when scheduling the serviceWe have refunded the $in the form of a check to Mrs [redacted] , which was mailed 9/21/for $and hope this settles any inconvenience that she was causedWe strive to offer top notch service and make our customers happy with their decision to use our serviceWe are very appreciative of Mrs [redacted] 's business and hope to continue to service her HVAC needs in the future Thank you

Initial Business Response /* (1000, 6, 2015/09/21) */
Contact Name and Title: [redacted] Office Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@youngrensinc.com
We are very sorry Mrs.[redacted] had this experience with her service call. Our technician should have stocked a few...

different disconnect boxes on his truck before going to her house being that she stated what was an issue when scheduling the service. We have refunded the $52.00 in the form of a check to Mrs. [redacted], which was mailed 9/21/15 for $52.00 and hope this settles any inconvenience that she was caused. We strive to offer top notch service and make our customers happy with their decision to use our service. We are very appreciative of Mrs. [redacted]'s business and hope to continue to service her HVAC needs in the future.
Thank you.

Initial Business Response /* (1000, 5, 2014/10/24) */
Contact Name and Title: [redacted] Service Mana
Contact Phone: 630/XXX-XXXX
Contact Email: [redacted]@youngrensinc.com
Mr. [redacted]'s air purifier has been repaired twice at no charge due to water damage. I called Mr. [redacted] earlier this...

week, he stated that the unit has been working since the last time we were out in June, and that he has insulated the ductwork as he was advised to do, to prevent the condensation from the ductwork that has shorted it out twice already. We have an appointment with a representative from the distributor on Monday to verify for Mr. [redacted] that the air purifier is installed properly.