Ernie Palmer Toyota Reviews (12)
Ms [redacted] s after purchasing had called and said she wanted to cancel her warranty [redacted] Stevens told Ms [redacted] s that would be fine and once she cancelled that the bank would be sent the amount of the cancellationShe asked if it would lower her payment and [redacted] explained the cancellation would not lower her payment but it would be applied to the principle of the loanMs [redacted] s was not happy but said she would let him know what she decided to doMs [redacted] s called back and said it could be redone and the wanted it redoneMs [redacted] s was explained the deal was already funded by the bank and that we would cancel the warranty but it would be applied to the principle of the loan and would not lower her paymentIn order to cancel the loan Ms [redacted] s would need to pay a $contract cancellation fee to the lender as well as paying all of the current or any prepaid interest the lender may chargeIf Ms [redacted] s elects to pay these charges we will be happy to accommodate her requestTag screws were provided and as far as the spare tire is concerned we will need to check with the salesperson that is off today to see what he promised Ms [redacted] sPlease have Ms [redacted] s contact the lender or the dealership with her intentionsThank you, [redacted] Office ManagerErnie Palmer Toyota
In response to complaint number [redacted] concerning Tawanna WilliamsOur Finance Director [redacted] talked with Ms [redacted] for about an hour on 1/12/to resolve this situation [redacted] contacted our Santander rep [redacted] ***s who said she would look into it and advise us on what measure we should take to resolve the matter [redacted] received an email with instructions on how to flat cancel the deal that was submitted incorrectlyErnie Palmer Toyota sent a full payoff via overnight to SantanderSantander then stated to [redacted] that the deal with Ms [redacted] would be as if it had never been submitted to them [redacted] called Ms [redacted] and told her what the outcome wasIf Ms [redacted] should have any further problems arise due to this error please have her contact me or [redacted] Thank You, [redacted] Office ManagerErnie Palmer Toyota
I am rejecting this response because:
My initial complaint was not with *** *** and their lending requirements; my complaint was the miss-representation from Ernie Palmer assuring me that the loan was solidIn their response the state that *** *** denied me due to the time on the job and not my temporary status, was news to meThat information was not given to me until Saturday; after having the car for six weeksErnie palmer assured my parents and I time and time again that there was no issue with the finance of my carMy mother contacted *** *** and after finding out there was no contract with *** ***After realizing that there was no contract with *** ***, she contacted Ernie Palmer to return the trade in and take the new car backThe sales person again reiterated that the deal was solidNEVER once stating my time on the job was an issue when they requested my pay stub; they again assured that the deal was solid(They only requested *** paystub which they received within *** weeks time)
On the Saturday (1-17-2015) that I received the car I gave them letter and my contingent job offer letter which contained my start date which had not even passed so Ernie Palmer knew that I had not even begun my jobSo when *** *** stated that I did not have enough time on the job; Ernie was aware I had not started my job that and that I would not meet the time on the job required because the letter contained my future start dateOnce again my concern is not with the parameters that surround *** *** offers, but the fact that Ernie was aware that I did not meet the requirementsBut continued to misrepresent the deal from *** *** as if I it was a solid offer while still running my credit to seek alternative loans to secure another loan; which all failed throughThis is shown by the letters that I am still receiving after *** ***’s offerI did not give them authority after *** *** had approved me to try and secure another loan because I already had financing and did not authorize them to seek another loan for meWhich is a misuse of my personal financial information, I was not even aware that they were using my social to seek other loans; I was under the assumption that *** *** was the only loan that they were seeking! *** the head finance guy indicated that Ernie had made a huge mistake he stated he sent out a memo stating to change the policy therefore if they did no harm why would they change their operating procedures based on the situation that happened to me*** said they were wrong and they misrepresented the deal and that I should have been made aware of the issues with the deal from day *** not six weeks laterIn their response they indicated that there were problems, which they did not indicate that they did not tell me about the problem until after five weeks had passedIn addition my mom spoke with the Ernie Palmer sales person that Thursday before the car was returned that the deal was still secure! Ernie admitted that they were wrong and a policy was created for their company based on what they have d*** to me, but yet in their response they did nothing wrong? They misrepresented the deal and did not give me the facts of financing this deal in a timely mannerDue to their poor business practice my beacon score has dropped sig form to I’ve asked for a letter to clear the inquiries off of my creditTo date no *** has responded back to the voicemail three weeks agoSo now I am pursuing legal action to clear my credit file of these inquiries and all other injustice to me
*** *** was able to secure *** *** a loan offer from one of our financing companiesWe located a few vehicles for ***, none of which she was very pleased with so we continued to search to satisfy her and eventually found one weeks later. Ernie Palmer Toyota invited *** back to
Jacksonville to deliver the vehicleMs*** went through our contracting process, at which time she was informed of the necessary steps she needed to take in order to complete the financing processThe finance company needed *** to answer a few questions regarding her intentions on a couple of items on her bankruptcyShe refused to call the finance company and decided to bring the vehicle back. When she brought the vehicle back, we informed *** *** that she only needed to make one phone call to the finance company and answer the questions and she would be all doneShe then decided to keep the car and make the phone call. Shortly after, we heard from the finance company that *** still had not completed the interview, and was not being compliant(again)This resulted in Ernie Palmer Toyota paying an additional $debt-to-income feeThis could have been avoided by *** being responsive to the bank about her intentionsThe $originally promised to Ms*** was applied to the $additional feeAt this point Ms*** owes Ernie Palmer Toyota an additional $to completely resolve this matter. Thank you,*** ***Office ManagerErnie Palmer Toyota
In response to complaint number [redacted] concerning Tawanna Williams. Our Finance Director [redacted] talked with Ms. [redacted] for about an hour on 1/12/2015 to resolve this situation. [redacted] contacted our Santander rep [redacted]s who said she would look into it and advise us on what...
measure we should take to resolve the matter. [redacted] received an email with instructions on how to flat cancel the deal that was submitted incorrectly. Ernie Palmer Toyota sent a full payoff via overnight to Santander. Santander then stated to [redacted] that the deal with Ms. [redacted] would be as if it had never been submitted to them. [redacted] called Ms. [redacted] and told her what the outcome was. If Ms. [redacted] should have any further problems arise due to this error please have her contact me or [redacted]. Thank You, [redacted]Office ManagerErnie Palmer Toyota
I personally spoke with Ms. [redacted] and her daughter July 8,2015 at the dealership. I had made several phone calls to Nissan prior to our conversation to try to resolve the matter. Ms. [redacted] purchased her new vehicle from us on February 19, 2015 she did a lease turn in for her Nissan Sentra....
Unfortunately someone at our dealership dropped the ball and did not contact Nissan to have them pick up the car. The vehicle sat here for 3 months without and due to construction and lack of parking the vehicle was towed to a tow facility. We are totally embarrassed by the events that unfolded due to the error of Ernie Palmer Toyota, we do not run our business in this manner. I had the car towed this morning to Nissan on Blanding per my conversation with Ms. [redacted] yesterday. They will initiate the lease termination process from this point. We regret that this has happened and assured Ms. [redacted] that Ernie Palmer would be responsible for any debt incurred pertaining to the Nissan Sentra. I gave her my business card and said if she had any further issues to please contact me directly.Thank you , Penny [redacted]
I spoke with our Finance Director this morning about this complaint. He assured me that Ms. [redacted] came in and the problem was resolved. The contract was redone to her satisfaction. If she should have any further questions please have her contact either Charles [redacted] or our General Manager Clay...
Ernie Palmer Toyota
I have reviewed the response made by the business in reference to complaint ID 1[redacted]8, and find that this resolution is satisfactory to me.
In regards to Ms. [redacted]'s complaint, [redacted]'s parameters states that they will use a staffing company or temp employee's income but the customer has to be on assignment for at least 90 days. Ms. [redacted] had just recently started her assignment therefore in accordance with [redacted]'s guidelines,...
she did not qualify. When we informed her of this she told us that she was going to be a permanent employee of the company therefore she would qualify for the approval. We told her that we would need her new pay stub reflecting the company's payroll not [redacted], and she agreed. We had two weeks for her to bring in the newest pay stub.When she brought it in to us it was still drawn on [redacted] payroll. [redacted] met with Ms. [redacted] and her parents and informed them that we would have to get our vehicle back. [redacted] explained to Ms. [redacted] and her parents what the obstacles were and how the banks programs worked as well as what prevented us from obtaining financing. [redacted] handed her his business car and told her when she was on an assignment for at least 90 days and that he would be happy to revisit her deal. It is the desire of Ernie Palmer Toyota to attempt to help every customer and treat them with the utmost respect. We regret that we were able to obtain financing for Ms. [redacted]. If we can be of any assistance in the future should Ms. [redacted]'s situation change we will be happy to assist her.Thank you, [redacted]Office ManagerErnie Palmer Toyota
Ms. [redacted]s after purchasing had called and said she wanted to cancel her warranty. [redacted] Stevens told Ms. [redacted]s that would be fine and once she cancelled that the bank would be sent the amount of the cancellation. She asked if it would lower her payment and [redacted] explained the cancellation...
would not lower her payment but it would be applied to the principle of the loan. Ms. [redacted]s was not happy but said she would let him know what she decided to do. Ms. [redacted]s called back and said it could be redone and the wanted it redone. Ms. [redacted]s was explained the deal was already funded by the bank and that we would cancel the warranty but it would be applied to the principle of the loan and would not lower her payment. In order to cancel the loan Ms. [redacted]s would need to pay a $250.00 contract cancellation fee to the lender as well as paying all of the current or any prepaid interest the lender may charge. If Ms. [redacted]s elects to pay these charges we will be happy to accommodate her request. Tag screws were provided and as far as the spare tire is concerned we will need to check with the salesperson that is off today to see what he promised Ms. [redacted]s. Please have Ms. [redacted]s contact the lender or the dealership with her intentions. Thank you, [redacted]Office ManagerErnie Palmer Toyota