Ernie Patti Auto Leasing & Sales

Initial Business Response /* (1000, 5, 2016/03/07) */
In response to Ms***'s complaint,
The car has not had "so many problems" We addressed and repaired the oil sensor and the window regulator at no charge to the customerThe sunroof is not the issue, it is the sunroof shade that has is
not operableAt the time of delivery, the shade was workingWe have no idea if it just broke or if it was operator errorWe tend to believe it was the latterThat said, we are reputable, and will attempt to get the shade fixedHowever, since Ms.*** will not come back to our dealership, we are at the mercy of the vendor as to when he can go miles out of his way to fix itIn lieu of the repair, we are willing to offer Ms.*** what the repair will cost ($100.00) to close the matterFor the record, I never received an email from her on March 1,
Initial Consumer Rebuttal /* (2000, 7, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)