ERNIE'S PLUMBING SERVICE INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Company is declined to do business & or repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Based on the response, this company is still shielding themselves Honestly, I didn't remember I had them do sewer repair until I called recentlyI never asked for anything for freeI asked that they correct the issue since I was provided the option to chose at the time they rendered the servicesAs far as professionalism goes, I did not make threats, I know my rights as well as the level of customer service expected to any vendor I payAs mentioned before this is something this company lacksI called their company to request an invoice to compare services completed for the sewer and they have yet to provide me with this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have sent our web master Mr*** information so he may be removed manually from the system until we have this problem resolvedThank you for the heads up! But you could have called

Our policy is we do not send the plumber unless we speak to someone toconftrm someone is on site not to waste a tripMs*** was scheduled6/25/2016, we made several attempts to call the Ms*** and got noresponseWe call three times and then the call go's on holdMs*** madea second
appointment got 6/27/2016, again no answer, call go's on holdOnthe third attempt on 6/29/Ms*** was scheduled for an afternooncall, this time it is our faultAll the plumbers got stuck on all day jobs and Ihad no one to sendI spoke to Ms*** and got her in as a ftrst call thatway it would be ftrst and no way to miss the appointmentI also gave Ms.*** dollars off on top of her repeat customer discountWe sent theplumber out 6/30/and gave Ms*** and absolutely free on siteestimateMs*** was giving two options, the leak was in the wall behinda toilet, the toilet would have to be removed in order to access wallFirstestimate was $to remove toilet and access and the second $topull the toilet, reinstall the toilet, access and repair the leak$less$is $less 10% repeat customer discount $would havebeen the total.*** ***

I am sorry I missed the dead line, I have been out due to oral surgeryI still believe we did right by the customer, their is no way what we did is only worth dollarsWe had to bust up this lady floor to gain access to good pipe to replace the broken flange

I have read the complaint
letter from Ms*** we gave Ms*** an absolutely free on site estimate as
we do for all our customersMs*** agreed to the estimate and signed it
*** pulled the commode to un-stop the sewer line due to Ms*** telling him
the last plumber broke the last
commode while cabling from the roofWe all use
our knees to get leverage when pulling a toilet, they’re heavy and they all
leak when you first break the wax seal loose on the bottom and some water was due
to the line being stopped upAfter pulling the commode is when my plumber
found the flange was brokeMs*** was quoted TO 1,less
10% to repair, NOT OR 1,to repair the flangeMy plumber
had to break out the concrete to get down to good pipe to repair, the job is
well worth what was charged and I find no overcharge and no refund will be
issued to Ms*** at this time and we would like for Ms*** due to letter
sent to the Revdex.com by Ms*** is for Ms*** not to use our services again.Revdex.com*** ***
*** *** *** ***
*** * *** ***
*** ** ***
Dear *** ***
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 7/17/12:00:AM by Sandy Smith and assigned complaint ID ***
Your customer has rejected the business' response. For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice
In the Revdex.com's experience, the following tips often help foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you have taken to resolve concerns
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at 800-621-between 9:a.mand p.mor by email at [email protected]
Regards,
*** ***
*** *** ** ***
*** *** ***
MESSAGE:I have had two plumbers since the house was built in The original plumber whodied two years after the house was built in Ernie'sI contracted with Mr*** torenovate my bedroom bathHe is the only other person working on bath equipment.When he took the wall down up put in the shower he found that the middle tub had onfloor under the front of the tubHe asked me to call the plumber who had fixed the tubbefore he put in the shower and if they would not fix it, he would fix before the put theshowerErnie's came out & fixed it.I have put in a new Aerobic sewer system with an out let in to the house giving easyaccess into the houseThis is what the first bit shows $+ $for camera.Plus I asked the plumber to fix the out side faucet which I stated was to high but agreedto payAfter he broke the commode loose I had on choice but to say I would pay whathe wrote downI knew it was much too high, but what can you do with water running onmy new floorI never said any thing about some one going though the roofto fix aproblem.I am sending you a copy of the bill againSince I did not request to have my commoderemovedI think $for a $flange and a little concrete.Sincerely,*** *** *** ***cc: Ernie's

On April the 30th 2014 we did go out to Ms. [redacted]'s property and did in fact repair a yard leak on Quest piping and on February 17th we were called back out for the line leaking again. We sent a plumber to assess the situation, and yes that plumber did misinform Ms. [redacted] about the repair. The...

truth is, the repair and repair fittings have NOT been outlawed by the State but the Quest piping has. I cannot say what was discussed about the Quest piping between Mr. [redacted] and the original plumber who repaired it the first time. All of  Ernie's plumbers know that Quest is junk and anytime you make repair on Quest is TEMPORARY, over time the Quest becomes brittle and starts to leak. We only give a one year warranty on our plumbing repairs and we NEVER give a warranty on a Quest repair, and the [redacted]'s should have not been giving a warranty to begin with. I tried to explain this to Ms. [redacted] and we have to charge for the service but we would help her out and do the job for half of the $429.00 she paid us before, that is when she became up-set and raising her voice at me. This was not good enough for her, she wants her entire water service line replaced. I then offered to replace the line for the estimated price of $1,800.00 LESS the $429.00 and that still wasn't good enough for her, she wants it for FREE. I told her we not doing anything for free and that is when she treated us with a Revdex.com letter and that is when I declined to help Ms. [redacted], we will no longer service Ms. [redacted]. Ms. [redacted] also brings up the sewer we repaired, this is irrelevant to this situation, if she had her whole sewer line replaced after we repaired it and she didn't call to complain? It sounds like to me the sewer had other issues besides our repair. As you can tell I tried to reason with Ms. [redacted] with no success and I am truly sorry I was not able to come to an agreement with her and wish Ms. [redacted] the best of luck with her water service. Thank you, Randy Kilcrease.

Again, I tried to come to an agreement with Ms. [redacted] I offered half off for a repair on a repair we did almost TWO years ago, again out of warranty and was denied. Ms. [redacted] desired settlement she is asking for it to be corrected not patched and like I told her on the phone and in my last letter that would require a whole line replacement due to her Quest piping. Over the phone I offered the whole amount off she has already paid us off that service and she again declined, so I don't where she doesn't want anything for free because that is exactly what she wants. At this time no offers will be honored we will no longer service Ms. [redacted] And yes my customer service may been a little off, but when Ms. [redacted] was not getting her way is she became agitated and raising her voice and that's when I raised mine which I am sorry but, I do not and will not take any abuse from customers who will not listen to reason.

We went out on September the 11th and repaired Mr. [redacted] water line. We did in fact go back two more times at no charge to Mr. [redacted] to correct some issues. On September the 16th Mr. [redacted] was speaking to my office manager Liza about this matter. They came to a settlement of...

100.00 dollars for the lose on his water bill, then on September the 17th I get a Revdex.com letter. To my knowledge this has been resolved.