Ernie's Store, Inc.

On November 7th, 2016, I ordered a sectional, TV stand, and a washer. On November 11, 2016, The TV stand and washer were delivered, but only after I was told the couch wouldn't fit and that the delivery men would have to go back to [redacted] to drop off the couch, then return to deliver my TV stand and washer (understandable). On November 11, 2016, I went back to Ernie's to pick out a new couch, after the first couch didn't fit. I picked out a new sectional and was told it would be delivered in 2 weeks (the ticket also showed 2 weeks). I called Ernie's on November 21, 2016, and was told that it would be delivered the same week by Friday, November 25, 2016. I called Ernie's on Thursday, November 24, 2016 to make sure my couch was still being delivered, only to be told that it wouldn't be delivered until December 9, 2016 (4 weeks after I ordered it). I spoke to the Service Manager who said "the ticket shows it would be delivered in 2 weeks, so the employee gave you inaccurate information. I will give the Sales Manager your information and she'll call you". The Sales Manager called me and told that "there's nothing they can do about it and it wasn't their fault". Not only was I told inaccurate information 3 times, but they also did nothing to fix the situation. Everyone I talked to wanted to blame a different employee for the mistake, instead of taking responsibility for Ernie's as a company and trying to make things right. I called Ernie's again on November 24, 2016 and asked to cancel my order (sectional couch) and I was told I would have to pay 25% for a restocking fee (which makes no sense because I obviously haven't received the couch yet, nor has Ernie's received it). I will never shop at Ernie's again because of the terrible customer service, as well as receiving inaccurate information, and the security risk when financing. When I used financing on November 7, 2016, they never asked for any forms of ID or security questions, all they needed was my phone number. MY PHONE NUMBER! When I called to ask about the status of delivery or my account, all they asked for is my phone number. This is a huge security and fraud risk and something needs to be done, because everyone is at risk for identity theft when they use financing at Ernie's (thankfully I check my account daily). Today is December 6, 2016, and I still don't have the couch I spent over $[redacted] on, not including delivery and tax. I also have not been called with a delivery update. I am extremely unhappy and will never shop at Ernie's in [redacted] again.