Errand Boys has had thousand customers thru the years and this is the second complaint in 20 years of business.Everyone has heard you can't make them all happy! Well this lady is one of those.She was told that for 80.00 we come out and assess her system. Assess definition is (to...
determine the rate or amount of damage to sprinkler system).It also includes up to four heads fix, adjusted or replaced. Two men spent 2 hours digging up heads and replacing 2 long extension pipes (customer was shown).Adjusted 4 or 5 and replaced (3.) heads. Her system was turned off at the street and needed two check values to get pressure to respond.Errand Boys told her and sent repair estimate #[redacted] for 687.00 the cost to repair check values.We told her when she has them fixed we will come back for 35.00 and replace the one head this whole thing is about.She thought that for 80.00 we were going to fix her whole system clearly a case of misunderstanding.Her number was blocked by Errand Boys and Sprint because of harassing phone calls complaining that we needed to come finish the job.You can tell that this customer was and is being unreasonable.There was a 700.00 Ipad stolen from her property and a police report was made. The Police Report # is [redacted].We asked her if it turned up in her garage where we were working to please call Errand Boys. I guess she took that as we were blaming her.We apologize. A police investigation is still underway.
Errand Boys has had thousand customers thru the years and this is the second complaint in 20 years of business.Everyone has heard you can't make them all happy! Well this lady is one of those.She was told that for 80.00 we come out and assess her system. Assess definition is (to...
determine the rate or amount of damage to sprinkler system).It also includes up to four heads fix, adjusted or replaced. Two men spent 2 hours digging up heads and replacing 2 long extension pipes (customer was shown).Adjusted 4 or 5 and replaced (3.) heads. Her system was turned off at the street and needed two check values to get pressure to respond.Errand Boys told her and sent repair estimate #[redacted] for 687.00 the cost to repair check values.We told her when she has them fixed we will come back for 35.00 and replace the one head this whole thing is about.She thought that for 80.00 we were going to fix her whole system clearly a case of misunderstanding.Her number was blocked by Errand Boys and Sprint because of harassing phone calls complaining that we needed to come finish the job.You can tell that this customer was and is being unreasonable.There was a 700.00 Ipad stolen from her property and a police report was made. The Police Report # is [redacted].We asked her if it turned up in her garage where we were working to please call Errand Boys. I guess she took that as we were blaming her.We apologize. A police investigation is still underway.