Erskine Interiors

We have made attempts to take care of the issuesThe cabinets were touched up shortly after the installation.We sent a painter to fix the walk however he was not successful in matching the existing paint.The customer has found a painter that can take care of the issuewe have offered to credit the outstanding balance on the order of $The painter is charging around $700.00The scratches on the cabinets are minimal and the customer did sign a contract stating that there could be scratches related to the installation

we have offered to replace the carpet with like value product.the customer just needs to reselect at the store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Erskine Interiors is incorrect - as I have respondedThey have offered to credit the balance due and I am not accepting this until the painter completes the job - as the $was a quote, not the final billI will need to see what the final bill is from the painter, which will occur in May I've attached a picture of how they left our 'repaired wall' (IMG 4295)In addition, the contract indicates some scratches can happen I've attached pictures of the scratches to our cabinetsOur cabinets were perfect prior to their painter damaging The pictures do not depict what I would consider as a scratch We will be getting an estimate to repair our cabinets (I could not attach all the photos - the form only allows four attachments) Regards, Janice [redacted]

Thank you for relaying this complaint.I had no idea this was happening as my *** *** has left the company and left many loose ends to tie off...this being one of them.We will be in touch with this customer today and work to resolve her issues asap.Thank you again,Todd *** Todd
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*** ** *** Dear Todd ***: Previously our office provided your company with a letter of complaintFor your reference, the complaint was submitted on 9/29/and was assigned an ID of ***. Our records indicate that we have not yet received a response from you in this matterThe details of the consumer's concern are attached herein. In the interest of time and good customer relations, please provide the Revdex.com with written verification of your position on this matter within days. Please inform us if you have contacted your customer directly and already resolved this matterThe Revdex.com develops and maintains Business Reviews on companies in our service areaThis information is available to the public and is frequently used by potential customersYour cooperation in responding to this complaint becomes a permanent part of your file with the Revdex.comFailure to promptly give attention to this matter will be reflected in your company's Revdex.com business review and may affect your Revdex.com ratingAs a neutral third party, the Revdex.com can help to resolve the matterIf you feel that this issue has reached a standstill, our office offers an alternative dispute resolution service to help assist in finding a resolution for both partiesBoth mediation and arbitration are available for a nominal feeIf you would like more information on these services, please contact me at the email belowWe look forward to your prompt attention to this matterIf you are unable to respond to the email below, please respond in writing to the address or fax number aboveSincerely, Bradley ***
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*** *** *** Please Note: The name of companies with Unanswered complaints may be shared with the media. Please understand that the customer's complaint and your response will be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer By submitting your response, you are representing that it is a truthful account of your experience with this customer The Revdex.com may edit the context of your response to protect privacy rights and to remove inappropriate language. CUSTOMER EXPERIENCE INFORMATION Customer Information: Lynell * *** *** *** *** ***
*** *** ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: *** The details of this matter are as follows: Complaint Involves: Customer Services Issues Customer’s Statement of the Problem: In January I purchased flooring for my home at the location in MN at *** *** ** ** *** **, it is not listed in the drop downThe install happened in about weeksThe first night I came home after install and noticed that there were chips between a several of the boards intersectionsI called Heather (salesperson)who came out and agreed that was an install issueThey came back and replaced the faulty sections, but did not do all the boards I had markedThey came back and fixed some moreWithin a couple of months the same thing could be seen between several boards, I called them and earlier this year they sent Sandy *** *** *** (who is no longer with the company) and a vendor repI spoke with Heather a couple of months later saying I have had no updatesShe called me back in a couple of days to say that the plan was to replace all the faulty boards with chips and delaminationI asked for an email validating that decision, I never received itHeather had also said they would contact me for scheduling, I have called several times since and no resultsI do owe them final billing but I had told Heather I am happy to pay but they have not finished the workMy ask has been to guarantee me that they will fix current and any future issue related to the same issues, chipping between boards and delaminationsHeather had said that was the planWe had also discussed how I have little supply of the boards and how was the color matching going to happen, she had told me that they had a supply of that lot color and would have it as neededI am quite concerned that is not trueAgain, I am happy to pay them but I want a guarantee they will fix install issues consistently and fix the existing spots which is no less then 10, but I have not looked under furniture or rugs! So there could be moreComplaint Background: Product/Service: Casabella Williamsburg laminat Purchase Date: 1/26/Model: Account Number: *** Order Number: Name of Salesperson: Heather *** Purchase Price: $Disputed Amount: $0.00 Desired Outcome: I list replacement as I am very concerned that this will continue, that there will be no color matching of the boards and they actually won't do the work. Desired Settlement: Replacement Additional Comments from Consumer:What is the next step?Revdex.com called business for a responseRespond to complaint

not sure why my original response does not show up.we did attempt to repair the wall and were unsuccessful in matching the existing paint and design.we also have touched up the cabinets shortly after the install. the scratches are normal and the customer did sign off that there would be scratches...

from the install at the time of sale.she has found a painter to repair the wall with a cost of $700.00. I have offered to credit the existing balance of the or of $991.96. customer has not responded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Erskine Interiors is incorrect - as I have responded. They have offered to credit the balance due and I am not accepting this until the painter completes the job - as the $700 was a quote, not the final bill. I will need to see what the final bill is from the painter, which will occur in May.  I've attached a picture of how they left our 'repaired wall' (IMG 4295). In addition, the contract indicates some scratches can happen.  I've attached pictures of the scratches to our cabinets. Our cabinets were perfect prior to their painter damaging.  The pictures do not depict what I would consider as a scratch.  We will be getting an estimate to repair our cabinets.  (I could not attach all the photos - the form only allows four attachments)
Regards,
Janice [redacted]

We have made attempts to take care of the issues. The cabinets were touched up shortly after the installation.We sent a painter to fix the walk however he was not successful in matching the existing paint.The customer has found a painter that can take care of the issue. we have offered to credit the...

outstanding balance on the order of $991.96. The painter is charging around $700.00The scratches on the cabinets are minimal and the customer did sign a contract stating that there could be scratches related to the installation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is not to my complaint.  My complaint was about carpeting.  The response from Erskine was about cabinets.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Bonnie [redacted]

we have offered to replace the carpet with like value product.the customer just needs to reselect at the store.

once the invoices have been submitted we will resolve the compensation amount.