Ervin & Leach Used Cars

Dear Sir/Madam:It is necessary that the customer provide us information in more detail including the purchase receiptDespite of the missing information we have made inquiries of the transaction to our store employeesBut unfortunately nobody at the store recalls any events a customer came in and attempted to exchange the product for the reason claimedAs such it would be helpful if she finds out and let us know of the name of the person who she had dealt with when making her attempt for the exchangeSincerely,Sam K**

Dear Sir/Madam:It is necessary that the customer provide us information in more detail including the purchase receipt. Despite of the missing information we have made inquiries of the transaction to our store employees. But unfortunately nobody at the store recalls any events a customer came in...

and attempted to exchange the product for the reason claimed. As such it would be helpful if she finds out and let us know of the name of the person who she had dealt with when making her attempt for the exchange. Sincerely,Sam K**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], It may promote customer service and transactions smoother by implementing into the store policy to allow refund(s) should the item(s) purchased are priced incorrectly versus the price that is actually scanned.  Whether the consumer caught the overcharge difference in the store before leaving or at home.   I don’t think any consumer (or shop owner) wish to consider which price is correct, especially with a line forming.  I know I did not want [redacted] quibbling the issue with me.   With that, I see that this resolution is acceptable to me and the matter has been settled.
Sincerely,
[redacted]

[redacted] Dear [redacted], This is in response to the above-reference supplement complaint, filed by [redacted] and received by Feel Beauty Supply Inc....

on May **, 2017. [redacted] indicated her dissatisfaction with our customer service. First of all, I would like to sincerely apologize for unsatisfactory customer service and any inconvenience you may have encountered. We admitted our mistakes, wrong labeling. Definitely, we will refund $0.50 as claimed whenever you drop by the store. Again, please accept my deepest apologies for any trouble we have caused you and accept our attempts to help you with this matter. We would consider that customer service complaints can be excellent opportunities to build relationships and retain loyal customer. It’s our goal to keep you as a satisfied customer and will hope to serve you in the future. If you have any questions, please don’t hesitate to email me directly at [redacted]  Thank you, Very truly yours, Esther, Customer Service Representative Feel Beauty Supply, Inc.