Ervin & Martin Construction

Good morning! Very sorry to hear thisWe have placed her phone number on our internal 'Do not call' list Thank you

We are sorry that our persistence became a problem for you We do not work off a list so sometimes it is difficult to stop the calls coming form a different salesperson that has never reached out to you before In any case I have blocked all the numbers you listed so they can't be dialed from our phone system I also directed our I.Tdepartment to block your email and look into the opt out issue that you brought to our attentionThank you for pointing that outThat should take care of your desired outcome I also want to say that I am truly sorry for any inconvenience we have caused youWe wish you nothing but success in the future

I spoke to MsM [redacted] today, and assured her that we would deal with this As I explained, we h [redacted] over sales people, each calling from their own list of leads, and it's impossible to monitor every outgoing call However, now that it has come to my attention, we h [redacted] added her location to our internal 'do not call' list, and outgoing sales calls to her phone number will be blocked, effective immediately I explained this to MsM***, and she was very happy with our resolution Thank you, MrS [redacted] SR VP of Sales, Coast to Coast

I am the SrVP of Sales at Coast to Coast I called the customer today (12/21/2015) to speak to them about their concerns I apologized if her sales rep was overly enthusiastic and was calling too many times I will ask the sales person involved to stop calling this store, and
will take the further step to block any outgoing calls to their phone number I also gave them my direct extension, and asked that they let me know immediately if the calls continue

Thank you very much for taking the time to bring this to the companies attention
I am very sorry for this behaviorThere is no excuse for thisWe are investigating who made these comments and considering the proper discipline for such horrible judgment

At Coast to Coast, we have over sales people, each calling from their own 'list' of leads. We ask each individual to monitor their own calls, and comply with any requests to 'cease calling.' We understand that there can be a fine line between persistence and
harassment, and upper management takes these customer claims very seriously. We have called MrC*** to apologize, and emailed him as well. The employee has been warned not to call again, and now that we are aware of this issue, we have taken the extra step of putting MrC***'s phone number on our internal 'Do Not Call List', thereby blocking any outgoing calls to his phone number.
Hopefully these steps we have taken comply with MrC***'s desired settlement
Thank you for your consideration
MrS*** ***, Sr VP of Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11255081, and find that this resolution is satisfactory to me
Regards,
S*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11722550, and find that this resolution is satisfactory to me
Regards,
S*** ***

S***, I apologize for the continued callsThere is no such thing as a business-to-business do not call list but we have implemented and internal call blocking systemPer our conversation, once you send me the numbers to block, I will have them added to our internal list.Thank
you,R***Director of Marketing

Coast to Coast gave the customer every opportunity to return the products that they ordered, but they never sent the product back, and subsequently sent to collections.  I also disagree with the statement that 'we bullied their staff in ordering.'  That is not how we do business....

 That said, we sent them a Return Authorization via FAX on 3/11/16.  We were notified that the fax did not go through.  At that point, we resent the RA via email, to [redacted]@thenestpaloalto.com  on 3/17/16. The customer stated that they had received the email, and were sending the product back on 3/24/166.  They never did, and we never received it. Note that they opted not to use our RA, and therefore there was no way for us to track the shipment.Subsequent requests on our part for tracking of the return, and/or proof of delivery fell on deaf ears. They could not provide any tracking information, and our warehouse never received the product back. Thank you and all the best, S[redacted]

Good morning!  Very sorry to hear this. We have placed her phone number on our internal 'Do not call' list.  Thank you.

We are sorry that our persistence became a problem for you.  We do not work off a list so sometimes it is difficult to stop the calls coming form a different salesperson that has never reached out to you before.  In any case I have blocked all the numbers you listed so they can't be dialed...

from our phone system.  I also directed our I.T. department to block your email and look into the opt out issue that you brought to our attention. Thank you for pointing that out. That should take care of your desired outcome.
I also want to say that I am truly sorry for any inconvenience we have caused you. We wish you nothing but success in the future.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 10774156, and find that this resolution is satisfactory to me. The management solved this issue quickly and appropriately. Thank you
Regards,
S[redacted]

Jackie, We apologize for the negative experience you had with Coast to Coast. Our intention is only to give our customers the best service and pricing available. Although there are always underlying circumstances for this type of situation, we abide by the philosophy that the customer is always...

right. The account manager you were working with has been reprimanded and your account is now in good standing. As we agreed, I will send you cartridges and have another account manager contact you on Friday. Thank you for giving us a second chance to make your situation right. Sincerely, RebeccaDirector of Marketing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12278180, and find that this resolution is satisfactory to me.
Regards,
G[redacted]

I spoke with T[redacted] today, and apologized for Andrew's behavior.  Sometimes a Salesman's enthusiasm can come off as too pushy.  It is certainly not the norm for Andrew.  However, he has been written up, and the account has been pulled, so there will be no further contact. Furthermore,...

we will issue a credit for the refused order immediately, and Coast to Coast will abide by the customer's request for no further communication.Thank you, S[redacted]SR VP of SalesCoast to Coast

Coast
to Coast has issued a courtesy credit to S[redacted]'s account, which now shows a balance of $0.  Additionally, I personally called and spoke to her, and apologized for the misunderstanding.  No negative information has been transmitted by Coast to Coast to any credit reporting agency. I...

also followed up with an email to the customer, and she seems happy with our reply.

I spoke to Ms. M[redacted] today, and assured her that we would deal with this.  As I explained, we h[redacted] over 200 sales people, each calling from their own list of leads, and it's impossible to monitor every outgoing call.  However, now that it has come to my attention, we h[redacted] added her...

location to our internal 'do not call' list, and outgoing sales calls to her phone number will be blocked, effective immediately.  I explained this to Ms. M[redacted], and she was very happy with our resolution.
Thank you, Mr. S[redacted].  SR VP of Sales, Coast to Coast