In response to the customer complaint; When I looked at the vehicle, I found a heater hose blownSince the vehicle overheated, I replaced both the heater hose and thermostat and gasketI refilled the coolant system, test drove the vehicle, erased a code for cylinder #misfire, re-drove the
vehicle and all systems were normalI advised the customer what was done and to "keep an eye on cylinder #1, because it may act up again and misfire if it does it could be the head gasket, I've seen this before"Her friend advised me that "she bought the car days before the break down." I said to her "that may be the reason they sold the car, overheating issuesIf it heats up again, shut it off and have it towed." She then drove her car to Washington DC then back to Gilmer, WVShe called from Gilmer, WV and said that the car was still overheating, the Secretary told her that she needed to bring the car back to us and we would look at it againShe said that she felt that we should have to tow the car back to our shop and repair it at no costShe asked to speak to me, when I picked up the phone, all she could do was swear obscenities at me and belittle me about my mechanical abilities, so I hung up on herHer mother called shortly after and demanded that we come pick up her daughter's vehicle and repair it at no costShe told the secretary that she was a paralegal and would get attorney's involved if she had to do soThe secretary told the owner what she said and he said to tell her that she needed to get it back to our shop to have it repaired againIf it was something we did wrong, we would take care of itThe mother said we would be hearing from her attorney and hung up the phoneThe daughter then called back and spoke to the secretary and said that she didn't want to speak to anyone but herShe went on and on about how wrong this situation was to the secretary and said that if she had to come up there in person that it was not going to be a pretty site because all *** was going to break loose and people were going to fallThat was the end of the communications with her until we received the letter from the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting the statement made by Rod b cause it is untrueBefore leaving, I made it a point to ask whether or not he head gasket was blown and if it would be safe to driveHe assured me that he issues had been fixed and he car was fineAfter about thirty minutes on the road the car began running hot and I altered himThe next day it broke downHe refused to tow it back and said I would be chargedHe was very nasty and also spoke to me in a demeaning wayHe was unapologetic about putting my life in danger as highway is ruthlessI spoke to the receptionist who was very kind and understanding and expressed that both Rod and the owner felt no obligation and refused to help me. I had to have my car serviced by another shop who informed me that the hose was still cracked and the temperature housing unit was as wellThe mechanic told me that the other shop (the one in question) should have been able to see and tell that the head gasket was blownHe also assured me that the amount I paid to have the hose replaced was outrageousI am now looking for my money to be returned if not all at least halfI am lucky to be alive as the car could have blown up or stopped in the middle of the highway and I would be deadIt is unfortunate that the work has no warrantyI have documentation and my next course of action will be legalAdditionally no threats were made and any obscenities havwere said were I defensive of the ones I received.
Regards,
*** ***
In response to the customer complaint; When I looked at the vehicle, I found a heater hose blownSince the vehicle overheated, I replaced both the heater hose and thermostat and gasketI refilled the coolant system, test drove the vehicle, erased a code for cylinder #misfire, re-drove the
vehicle and all systems were normalI advised the customer what was done and to "keep an eye on cylinder #1, because it may act up again and misfire if it does it could be the head gasket, I've seen this before"Her friend advised me that "she bought the car days before the break down." I said to her "that may be the reason they sold the car, overheating issuesIf it heats up again, shut it off and have it towed." She then drove her car to Washington DC then back to Gilmer, WVShe called from Gilmer, WV and said that the car was still overheating, the Secretary told her that she needed to bring the car back to us and we would look at it againShe said that she felt that we should have to tow the car back to our shop and repair it at no costShe asked to speak to me, when I picked up the phone, all she could do was swear obscenities at me and belittle me about my mechanical abilities, so I hung up on herHer mother called shortly after and demanded that we come pick up her daughter's vehicle and repair it at no costShe told the secretary that she was a paralegal and would get attorney's involved if she had to do soThe secretary told the owner what she said and he said to tell her that she needed to get it back to our shop to have it repaired againIf it was something we did wrong, we would take care of itThe mother said we would be hearing from her attorney and hung up the phoneThe daughter then called back and spoke to the secretary and said that she didn't want to speak to anyone but herShe went on and on about how wrong this situation was to the secretary and said that if she had to come up there in person that it was not going to be a pretty site because all *** was going to break loose and people were going to fallThat was the end of the communications with her until we received the letter from the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting the statement made by Rod b cause it is untrueBefore leaving, I made it a point to ask whether or not he head gasket was blown and if it would be safe to driveHe assured me that he issues had been fixed and he car was fineAfter about thirty minutes on the road the car began running hot and I altered himThe next day it broke downHe refused to tow it back and said I would be chargedHe was very nasty and also spoke to me in a demeaning wayHe was unapologetic about putting my life in danger as highway is ruthlessI spoke to the receptionist who was very kind and understanding and expressed that both Rod and the owner felt no obligation and refused to help me. I had to have my car serviced by another shop who informed me that the hose was still cracked and the temperature housing unit was as wellThe mechanic told me that the other shop (the one in question) should have been able to see and tell that the head gasket was blownHe also assured me that the amount I paid to have the hose replaced was outrageousI am now looking for my money to be returned if not all at least halfI am lucky to be alive as the car could have blown up or stopped in the middle of the highway and I would be deadIt is unfortunate that the work has no warrantyI have documentation and my next course of action will be legalAdditionally no threats were made and any obscenities havwere said were I defensive of the ones I received.
Regards,
*** ***