I received your letter regarding the complaint filed by a customer in regards to a damaged seat in their vehicle on 05/01/The assigned ID is [redacted] On May 2017, the customer came to management after getting her car washed and stated that her passenger seat won't move backManager went to the vehicle and attempted to move the automated seat back and it would not move backManager looked under the front seat and could not see anythingShe then got in the back and looked under the seat and discovered a full ozwater bottle lodged underneath the left side of the passenger seatThe seat was still unable to move backThe customer stated that she was going to her husband take care of it.A gentlemen came into the car wash and explained that he was the customer's husbandwas able to show him video of the car being vacuumed at our facilityWe were able to clearly see the vacuum attendant from start to finish on the passenger side as he vacuumed the vehicleHe was able to move the seat forward using the automated lever to vacuum thoroughlyAt no time did he force' or push on the seatAfter pointing this out to the husband he asked to look at the footage againDuring the Second viewing he stated that the seat was moving too slow The seat was able to move forward with no force whatsoever, I explained that the attendant did nothing wrong as evidenced by the videoHis only response, he repeated was that the seat moved too slow”explained that based on the footage that he witnessed and the fact that a water bottle was lodged between the seat making it the likely source of this issue that there was nothing more was willing to do in regards to this situationI explained that he could talk to my boss and gave him he available time and days of his scheduleTo my knowledge he never spoke with my boss.On May I spoke with the customer by phone and explained to her that based on the video that I had shown her husband and the water bottle lodged under the seat that we would not accept the liability of the damage done to her cable and frame.Thank you for your consideration into this matterCory L***
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I am rejecting this response because:
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I don't accept the response from them because my seat was not damaged when I entered Seabrook car wash, and the seat was able to be moved backwards and forward with out any issues. Once the person that vacuumed the car moved the seat forward, and I got into my car to leave, the seat no longer moved forward or backwards. I immediately brought this to the lady that said she was the manger on duty attention, and she tried to move the seat without any success. She than looked up under the seat and pulled out a full bent up water bottle. Even though the water bottle is what probably caused the damage, the person should have noticed some resistance and not continued to try move the seat, especially since he was supposed to be cleaning the car and should have noticed trash under the seat. The reason my husband said the seat was moving slowly, was because he could clearly see that this person was meeting some resistance moving the seat forward and continued to do so anyway. I feel as though that they are responsible because the person that moved the seat forward should have recognized that there was something causing the seat not to be able to move in a normal manner. Again, before I went to Seabrook car wash my seat was operating in a normal manner, but when I got in my car to leave that was no longer the case. I have been a customer at this car wash for over ten years without any issues. Because of this one incident I will no longer patronize this establishment and have also lost money, since I was monthly subscriber for car washes and still had over a months worth of car washes that I can no longer use.
I received your letter regarding the complaint filed by a customer in regards to a damaged seat in their vehicle on 05/01/2017. The assigned ID is [redacted]On May 2017, the customer came to management after getting her car washed and stated that her passenger seat won't move back. Manager went to...
the vehicle and attempted to move the automated seat back and it would not move back. Manager looked under the front seat and could not see anything. She then got in the back and looked under the seat and discovered a full 8 oz. water bottle lodged underneath the left side of the passenger seat. The seat was still unable to move back. The customer stated that she was going to her husband take care of it.A gentlemen came into the car wash and explained that he was the customer's husband. was able to show him video of the car being vacuumed at our facility. We were able to clearly see the vacuum attendant from start to finish on the passenger side as he vacuumed the vehicle. He was able to move the seat forward using the automated lever to vacuum thoroughly. At no time did he force' or push on the seat. After pointing this out to the husband he asked to look at the footage again. During the Second viewing he stated that the seat was moving too slow The seat was able to move forward with no force whatsoever, I explained that the attendant did nothing wrong as evidenced by the video. His only response, he repeated was that the seat moved too slow”. explained that based on the footage that he witnessed and the fact that a water bottle was lodged between the seat making it the likely source of this issue that there was nothing more was willing to do in regards to this situation. I explained that he could talk to my boss and gave him he available time and days of his schedule. To my knowledge he never spoke with my boss.On May 20 2017. I spoke with the customer by phone and explained to her that based on the video that I had shown her husband and the water bottle lodged under the seat that we would not accept the liability of the damage done to her cable and frame.Thank you for your consideration into this matter. Cory L[redacted]
I received your letter regarding the complaint filed by a customer in regards to a damaged seat in their vehicle on 05/01/The assigned ID is [redacted] On May 2017, the customer came to management after getting her car washed and stated that her passenger seat won't move backManager went to the vehicle and attempted to move the automated seat back and it would not move backManager looked under the front seat and could not see anythingShe then got in the back and looked under the seat and discovered a full ozwater bottle lodged underneath the left side of the passenger seatThe seat was still unable to move backThe customer stated that she was going to her husband take care of it.A gentlemen came into the car wash and explained that he was the customer's husbandwas able to show him video of the car being vacuumed at our facilityWe were able to clearly see the vacuum attendant from start to finish on the passenger side as he vacuumed the vehicleHe was able to move the seat forward using the automated lever to vacuum thoroughlyAt no time did he force' or push on the seatAfter pointing this out to the husband he asked to look at the footage againDuring the Second viewing he stated that the seat was moving too slow The seat was able to move forward with no force whatsoever, I explained that the attendant did nothing wrong as evidenced by the videoHis only response, he repeated was that the seat moved too slow”explained that based on the footage that he witnessed and the fact that a water bottle was lodged between the seat making it the likely source of this issue that there was nothing more was willing to do in regards to this situationI explained that he could talk to my boss and gave him he available time and days of his scheduleTo my knowledge he never spoke with my boss.On May I spoke with the customer by phone and explained to her that based on the video that I had shown her husband and the water bottle lodged under the seat that we would not accept the liability of the damage done to her cable and frame.Thank you for your consideration into this matterCory L***
[redacted] [redacted] [redacted]
[redacted]
I am rejecting this response because:
[redacted]
I don't accept the response from them because my seat was not damaged when I entered Seabrook car wash, and the seat was able to be moved backwards and forward with out any issues. Once the person that vacuumed the car moved the seat forward, and I got into my car to leave, the seat no longer moved forward or backwards. I immediately brought this to the lady that said she was the manger on duty attention, and she tried to move the seat without any success. She than looked up under the seat and pulled out a full bent up water bottle. Even though the water bottle is what probably caused the damage, the person should have noticed some resistance and not continued to try move the seat, especially since he was supposed to be cleaning the car and should have noticed trash under the seat. The reason my husband said the seat was moving slowly, was because he could clearly see that this person was meeting some resistance moving the seat forward and continued to do so anyway. I feel as though that they are responsible because the person that moved the seat forward should have recognized that there was something causing the seat not to be able to move in a normal manner. Again, before I went to Seabrook car wash my seat was operating in a normal manner, but when I got in my car to leave that was no longer the case. I have been a customer at this car wash for over ten years without any issues. Because of this one incident I will no longer patronize this establishment and have also lost money, since I was monthly subscriber for car washes and still had over a months worth of car washes that I can no longer use.
I received your letter regarding the complaint filed by a customer in regards to a damaged seat in their vehicle on 05/01/2017. The assigned ID is [redacted]On May 2017, the customer came to management after getting her car washed and stated that her passenger seat won't move back. Manager went to...
the vehicle and attempted to move the automated seat back and it would not move back. Manager looked under the front seat and could not see anything. She then got in the back and looked under the seat and discovered a full 8 oz. water bottle lodged underneath the left side of the passenger seat. The seat was still unable to move back. The customer stated that she was going to her husband take care of it.A gentlemen came into the car wash and explained that he was the customer's husband. was able to show him video of the car being vacuumed at our facility. We were able to clearly see the vacuum attendant from start to finish on the passenger side as he vacuumed the vehicle. He was able to move the seat forward using the automated lever to vacuum thoroughly. At no time did he force' or push on the seat. After pointing this out to the husband he asked to look at the footage again. During the Second viewing he stated that the seat was moving too slow The seat was able to move forward with no force whatsoever, I explained that the attendant did nothing wrong as evidenced by the video. His only response, he repeated was that the seat moved too slow”. explained that based on the footage that he witnessed and the fact that a water bottle was lodged between the seat making it the likely source of this issue that there was nothing more was willing to do in regards to this situation. I explained that he could talk to my boss and gave him he available time and days of his schedule. To my knowledge he never spoke with my boss.On May 20 2017. I spoke with the customer by phone and explained to her that based on the video that I had shown her husband and the water bottle lodged under the seat that we would not accept the liability of the damage done to her cable and frame.Thank you for your consideration into this matter. Cory L[redacted]