ES - Mustache Salad, L

Review: July 10th, 2013 I was watching a "Paid half hour promotion on an arthritis formula" on a Springfield, MO TV station. An Eastern Indian female Doctor interviewed a gentleman who was not a doctor, just a normal everyday guy who discovered this arthritis cure and was willing to give you a "free sample" but you would need to sign up for a monthly delivery. However, you could cancel this at any time. I told the male customer service rep that I just wanted the sample, nothing more. Eventually, he had me sign up for one thing, then would try to break me for another type of delivery which would be faster and cost more. He just kept trying to get a little more money out of me and I finally told him to cancel it. Cancel the whole deal - I wanted nothing from him or this company ever again. I did hang up the man. I never heard or saw anything else on this until I came home from vacation to $148.00 worth of 5-HTP 60 capsule bottles for WEIGHT LOSS - absolutely nothing to do with arthritis. The company is not honest, have incredibly poor customer service

Order_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

I want my $148.00 back since I cancelled the order before I got off the telephone and the $9.45 and 2nd customer rep mentioned this past weekend.

Business

Response:

Initial Business Response /* (1000, 13, 2013/10/08) */

We show the customer ordered the 5HTP on 7/10/13 for $148. Our refund policy is that the customer call in and receive a RMA# for which they use to send the product back. Once the product is received at our fulfillment center a refund is issued minus standard restocking fees.They can return the product using RMA#XXXXXXX-XXXXX However as a courtesy to the customer we have waived all restocking fees and issued a full refund of $148. We also refunded two monthly membership fees of $9.47 for the Trim Trainer program. Their account has been fully refunded and we will anticipate the return of the product since the refunds have already been issued. We also completely canceled and closed the customers account so they will not receive any recurring charges from our company.

Final Consumer Response /* (2000, 15, 2013/10/09) */

(The consumer indicated he/she ACCEPTED the response from the business.)