Escalade Cleaners

Initial Business Response / [redacted] (1000, 9, 2015/09/29) */ We found a shirt matching the customer's description and will be contacting the customer

On or about August 26, I went into this business and dropped of several garments for "same day" service When I returned to retrieve my items I noticed that my dress slacks were faded I showed the discrepancy to the female employee and compared it to the suit jacket that accompanied my garments I asked for the manager and she apologized saying the manager is on vacation She offered to send the slacks to their other store for another manager to see themA full business day went by and I never heard back from anyone I called to the other store and spoke with [redacted] Although she was rude and condescending, I maintained my "cool" I explained the situation and she acknowledged being made aware of the situation by the other store's employee She said that she would re-clean the slacks the next day because the machine may have left a film on them giving the impression that they were faded I advised her that I paid for "same day" service and I'd like them re-cleaned that day She declined my request citing that their machines were offI advise her that it's 2p so she can turn on the machines again She declined my request again I asked how will they resolve the matter if the slacks are not returned to their original color? She replied, "we'll go from there" I asked what do she mean by that? She replied, "it means, "we'll go from there" At this time, I grew extremely annoyed by her vague answers and asked to speak to her boss She replied, "I'll have [redacted] return your call today"Three full days went by with no return call On Saturday, August 30, at 10a I arrived at the Baseline location and asked for [redacted] The guy behind the counter advised that she was not in and he gave me the slacks After inspecting them, I noticed that they were still faded At that time, I asked him to get the manager on the phoneOnce he got [redacted] on the phone, I explained the situation and advised that I purchased the slacks at one retailer and the matching suit jacket from the retailer's sister store (the same day) because they didn't have my size in stock She tried to convince me that since they were purchased at two different stores the fabrics may not have been the same and therefore, react differently in the laundry I explained that they are "sister" stores and it is more likely than not that they purchase their fabrics from the same vendorShe replied, "we're not going to purchase another pair of slacks for you" I explained to her that money isn't the issue, rather it's the principal behind the matter I've dry cleaned these slacks at her store and other dry cleaners before and have never had an issue with fadingShe then copped an attitude and stated again that they were not going to purchase a replacement pair of dress slacks for me She offered a $credit towards my next visit to their business I advised that I have no intention of ever coming back there and she said "that's my offer"I bid her good day and ended the call As I resumed speaking with the guy behind the counter, I advised him of her offer, then I asked him if the $credit is transferable to someone else who goes there as I will never do business there again He replied, "I don't think it is" I then thanked him for trying to help me and I bid him good day and left the storeI am filing this complaint/negative review because I don't believe the matter was handled in the best way First, they never contacted me, I had to follow up with them after three business days of waiting for a return call Second, [redacted] was unapologetic, instead she was rude and condescending Third, [redacted] could have offered a refund of the price I paid for the dry cleaning which totaled $instead of offering a $store credit knowing that I have no desire to give them my business again Finally, I think her offer was made just to get me off the phone because it was the weekend (which is her day off) and she was tired of going in circles with me

On July 29, 2016, Jim R*** picked up a car at my house in *** ** and insisted he had to pick it up that evening I had to drive the car to meet him at 10:30pm When the car was delivered to ***, the rear strut was broken and Jim denied that he had damaged the car
He pressured my young nephew into accepting delivery (again, late at night) by telling him if he didn't take a courtesy discount they'd have to meet in court
The transport process was not professional and I would encourage anyone to find another company instead of using Pace Auto Transport

Initial Business Response /* (1000, 9, 2015/09/29) */
We found a shirt matching the customer's description and will be contacting the customer

Initial Business Response /* (1000, 9, 2015/09/29) */
We found a shirt matching the customer's description and will be contacting the customer.

On or about August 26, 2014 I went into this business and dropped of several garments for "same day" service. When I returned to retrieve my items I noticed that my dress slacks were faded. I showed the discrepancy to the female employee and compared it to the suit jacket that accompanied my garments. I asked for the manager and she apologized saying the manager is on vacation. She offered to send the slacks to their other store for another manager to see them.
A full business day went by and I never heard back from anyone. I called to the other store and spoke with [redacted]. Although she was rude and condescending, I maintained my "cool". I explained the situation and she acknowledged being made aware of the situation by the other store's employee. She said that she would re-clean the slacks the next day because the machine may have left a film on them giving the impression that they were faded. I advised her that I paid for "same day" service and I'd like them re-cleaned that day. She declined my request citing that their machines were off.
I advise her that it's 2p so she can turn on the machines again. She declined my request again. I asked how will they resolve the matter if the slacks are not returned to their original color? She replied, "we'll go from there". I asked what do she mean by that? She replied, "it means, "we'll go from there". At this time, I grew extremely annoyed by her vague answers and asked to speak to her boss. She replied, "I'll have [redacted] return your call today".
Three full days went by with no return call. On Saturday, August 30, 2014 at 10a I arrived at the Baseline location and asked for [redacted]. The guy behind the counter advised that she was not in and he gave me the slacks. After inspecting them, I noticed that they were still faded. At that time, I asked him to get the manager on the phone.
Once he got [redacted] on the phone, I explained the situation and advised that I purchased the slacks at one retailer and the matching suit jacket from the retailer's sister store (the same day) because they didn't have my size in stock. She tried to convince me that since they were purchased at two different stores the fabrics may not have been the same and therefore, react differently in the laundry. I explained that they are "sister" stores and it is more likely than not that they purchase their fabrics from the same vendor.
She replied, "we're not going to purchase another pair of slacks for you". I explained to her that money isn't the issue, rather it's the principal behind the matter. I've dry cleaned these slacks at her store and other dry cleaners before and have never had an issue with fading. She then copped an attitude and stated again that they were not going to purchase a replacement pair of dress slacks for me. She offered a $20 credit towards my next visit to their business. I advised that I have no intention of ever coming back there and she said "that's my offer". I bid her good day and ended the call. As I resumed speaking with the guy behind the counter, I advised him of her offer, then I asked him if the $20 credit is transferable to someone else who goes there as I will never do business there again. He replied, "I don't think it is". I then thanked him for trying to help me and I bid him good day and left the store.
I am filing this complaint/negative review because I don't believe the matter was handled in the best way. First, they never contacted me, I had to follow up with them after three business days of waiting for a return call. Second, [redacted] was unapologetic, instead she was rude and condescending. Third, [redacted] could have offered a refund of the price I paid for the dry cleaning which totaled $8.25 instead of offering a $20 store credit knowing that I have no desire to give them my business again. Finally, I think her offer was made just to get me off the phone because it was the weekend (which is her day off) and she was tired of going in circles with me.

On or about August 26, 2014 I went into this business and dropped of several garments for "same day" service. When I returned to retrieve my items I noticed that my dress slacks were faded. I showed the discrepancy to the female employee and compared it to the suit jacket that accompanied my garments. I asked for the manager and she apologized saying the manager is on vacation. She offered to send the slacks to their other store for another manager to see them.
A full business day went by and I never heard back from anyone. I called to the other store and spoke with [redacted]. Although she was rude and condescending, I maintained my "cool". I explained the situation and she acknowledged being made aware of the situation by the other store's employee. She said that she would re-clean the slacks the next day because the machine may have left a film on them giving the impression that they were faded. I advised her that I paid for "same day" service and I'd like them re-cleaned that day. She declined my request citing that their machines were off.
I advise her that it's 2p so she can turn on the machines again. She declined my request again. I asked how will they resolve the matter if the slacks are not returned to their original color? She replied, "we'll go from there". I asked what do she mean by that? She replied, "it means, "we'll go from there". At this time, I grew extremely annoyed by her vague answers and asked to speak to her boss. She replied, "I'll have [redacted] return your call today".
Three full days went by with no return call. On Saturday, August 30, 2014 at 10a I arrived at the Baseline location and asked for [redacted]. The guy behind the counter advised that she was not in and he gave me the slacks. After inspecting them, I noticed that they were still faded. At that time, I asked him to get the manager on the phone.
Once he got [redacted] on the phone, I explained the situation and advised that I purchased the slacks at one retailer and the matching suit jacket from the retailer's sister store (the same day) because they didn't have my size in stock. She tried to convince me that since they were purchased at two different stores the fabrics may not have been the same and therefore, react differently in the laundry. I explained that they are "sister" stores and it is more likely than not that they purchase their fabrics from the same vendor.
She replied, "we're not going to purchase another pair of slacks for you". I explained to her that money isn't the issue, rather it's the principal behind the matter. I've dry cleaned these slacks at her store and other dry cleaners before and have never had an issue with fading. She then copped an attitude and stated again that they were not going to purchase a replacement pair of dress slacks for me. She offered a $20 credit towards my next visit to their business. I advised that I have no intention of ever coming back there and she said "that's my offer". I bid her good day and ended the call. As I resumed speaking with the guy behind the counter, I advised him of her offer, then I asked him if the $20 credit is transferable to someone else who goes there as I will never do business there again. He replied, "I don't think it is". I then thanked him for trying to help me and I bid him good day and left the store.
I am filing this complaint/negative review because I don't believe the matter was handled in the best way. First, they never contacted me, I had to follow up with them after three business days of waiting for a return call. Second, [redacted] was unapologetic, instead she was rude and condescending. Third, [redacted] could have offered a refund of the price I paid for the dry cleaning which totaled $8.25 instead of offering a $20 store credit knowing that I have no desire to give them my business again. Finally, I think her offer was made just to get me off the phone because it was the weekend (which is her day off) and she was tired of going in circles with me.