Escalante's Grand Staircase Bed and Breakfast

The GFedale Leadership team and Ms [redacted] have been in communication with each otherG Fedale is committed to bringing resolution to any outstanding issues and addressing any invoicing questions as wellA meeting has been scheduled and a plan is now in place

We have responded to the customer and have sent our Technical Director to review the situation at their home today We are committed to finding resolution and bringing closure We apologize for any confusion or misunderstandingIt seems there are numerous issues with the leak and its source

We appreciate your patience and understanding Our team has spoken with Mrs [redacted] on numerous occasions and we have agreed to resolve the leak issue, address some concerns with the siding and to replace the mortar cap along with an application of a coating This work goes beyond the initial scope of work and will be completed at no charge to the [redacted] sMrs [redacted] has agreed that this scope will suffice to resolve this complaint

Upper management spoke to Ms*** this afternoon, it was a pleasant conversation leading to mutual resolutionWe are meeting with Ms*** this week to plan a resolution of all issuesWe share the common goal to bring this to an agreeable satisfactory close

Our management has reached out to Mr***We have heard and understood his complaintWe have agreed to meet with M*** to come to a fair resolution of satisfactory completionBoth parties have the common goal to resolve and complete all unfinished itemsAll special order items that took
longer than expected will be completed and installed by the end of next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We discussed with Fedale remedies for the leak problem. They said they will contact me next week and start workThey called today 10-10-and said work will send next Monday Also we need to have a remedy for the cap which was replaced and cracked. The cap and walls that were repaired were not sprayed with a substance that is like a plastic shield against dampness or water. This was not done after the wall of fireplace and cap was repaired.Thank you

We appreciate your patience and understanding. Our team has spoken with Mrs*** on numerous occasions and we have agreed to resolve the leak issue, address some concerns with the siding and to replace the mortar cap along with an application of a coating. This work goes beyond the initial scope of work and will be completed at no charge to the ***sMrs*** has agreed that this scope will suffice to resolve this complaint

The GFedale Leadership team and Ms*** have been in communication with each otherG Fedale is committed to bringing resolution to any outstanding issues and addressing any invoicing questions as wellA meeting has been scheduled and a plan is now in place

We have responded to the customer and have sent our Technical Director to review the situation at their home today. We are committed to finding resolution and bringing closure. We apologize for any confusion or misunderstandingIt seems there are numerous issues with the leak and its
source

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***Fedale's carpenters are currently on site attempting to resolve problemWe are optimistic this repair will stop the water from leaking into the basementWe will need to evaluate repairs after a substantial rain storm
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

GFedale has met with the ***'s and has agreed to resolve concernsNot only will GFedale fulfill the desired settlement, but we have identified the source of the issue and will resolve according to the newly signed change order dated 8/30/