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Escape Nail Spa

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Reviews Escape Nail Spa

Escape Nail Spa Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2018/02/17) */ Contact Name and Title: [redacted] Owner Contact Phone: 775-425- Contact Email: [redacted] On February 9th around 2:30pm, my employee, [redacted] , greeted the customer at the door [redacted] did not take the appointment and did not know of the price quoteShe helped the customer select a color and explained to her the difference between a regular nail polish and a "gel" polish for her toes and dip powder for her nailsThese products last longer, have a better color and presentation [redacted] told the customer that these products cost extra money than a color as these products are upgrades from a pedicure/manicureThe customer agreed to the extra costIf [redacted] had known about the earlier price quote, she would have told her how much it would have cost Our employee, [redacted] did the pedicure and [redacted] did the manicureAfter the manicure was completed, the customer was very happy with the results and talked to [redacted] for a short time, showing our employees her full arm tattooThe services were completed around 3:She was very happy with the manicure and pedicure until she had to payThe customer did not complain about any poor treatment or pain to my employees or to me when I took her paymentHer dissatisfaction did not rise until it was time to payAt that time the miscommunication problems came to light as she did not like the amount of the extra cost and that was her only complaintMy employees are now stating how much each type of service costs instead of it "costs more" As acquisitions of "rough" treatment, and causing her skin to "burn" is falseFurthermore, we clean and sanitize all equipment after each use, placing it in a sanitation unitNail files and nail buffers are used once and discarded immediatelyLiners are used on the pedicure chairs only once and discarded after useThe salon's floors are mopped and cleaned twice a day We have signs posted near and around the front counter stating "Please ensure that all work done is to your SatisfactionAll sales are finalWe have a NO REFUND POLICY." I have video, but no sound, of the incident that shows all of her actionsI will provide it to you upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told about the price difference when I was being shown the different powderAlso, I'm curious as to why my tattoo as anything to do with this? If someone is curious about my tattoos, I'll show themI have no problem with this seeing as I'm not a mean personIt literally has nothing to do with the serviceI NEVER said throughout the treatment that I was happyI had to jerk away because of the painI was NOT happy with the price or the results at the endI am expecting a full refund or I will continue to push thisI also have several photos and a video of the results of the manicure/pedicure that I can send per request Final Business Response / [redacted] (4000, 9, 2018/03/03) */ Unfortunately, we are unable to accept your request of a full refundBy using our services, you are accepting our policyWe do everything in a professional mannerMy two employees, [redacted] and [redacted] , who serviced you have over twenty years of experienceThey follow all required safety and procedures for all customersIf any customer jerked away during a service, any nail technician would know something is wrongOur workers claimed there were no noticeable jerking and also you did not notify anybody of the problemTherefore, we believe there were no wrongdoings on our sideSorry for your inconvenience

Initial Business Response /* (1000, 5, 2018/02/17) */
Contact Name and Title: *** Owner
Contact Phone: 775-425-
Contact Email: ***
On February 9th around 2:30pm, my employee, ***, greeted the customer at the door*** did not take the appointment
and did not know of the price quoteShe helped the customer select a color and explained to her the difference between a regular nail polish and a "gel" polish for her toes and dip powder for her nailsThese products last longer, have a better color and presentation*** told the customer that these products cost extra money than a color as these products are upgrades from a pedicure/manicureThe customer agreed to the extra costIf *** had known about the earlier price quote, she would have told her how much it would have cost
Our employee, *** did the pedicure and *** did the manicureAfter the manicure was completed, the customer was very happy with the results and talked to *** for a short time, showing our employees her full arm tattooThe services were completed around 3:She was very happy with the manicure and pedicure until she had to payThe customer did not complain about any poor treatment or pain to my employees or to me when I took her paymentHer dissatisfaction did not rise until it was time to payAt that time the miscommunication problems came to light as she did not like the amount of the extra cost and that was her only complaintMy employees are now stating how much each type of service costs instead of it "costs more"
As acquisitions of "rough" treatment, and causing her skin to "burn" is falseFurthermore, we clean and sanitize all equipment after each use, placing it in a sanitation unitNail files and nail buffers are used once and discarded immediatelyLiners are used on the pedicure chairs only once and discarded after useThe salon's floors are mopped and cleaned twice a day
We have signs posted near and around the front counter stating "Please ensure that all work done is to your SatisfactionAll sales are finalWe have a NO REFUND POLICY."
I have video, but no sound, of the incident that shows all of her actionsI will provide it to you upon request
Initial Consumer Rebuttal /* (3000, 7, 2018/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told about the price difference when I was being shown the different powderAlso, I'm curious as to why my tattoo as anything to do with this? If someone is curious about my tattoos, I'll show themI have no problem with this seeing as I'm not a mean personIt literally has nothing to do with the serviceI NEVER said throughout the treatment that I was happyI had to jerk away because of the painI was NOT happy with the price or the results at the endI am expecting a full refund or I will continue to push thisI also have several photos and a video of the results of the manicure/pedicure that I can send per request
Final Business Response /* (4000, 9, 2018/03/03) */
Unfortunately, we are unable to accept your request of a full refundBy using our services, you are accepting our policyWe do everything in a professional mannerMy two employees, *** and ***, who serviced you have over twenty years of experienceThey follow all required safety and procedures for all customersIf any customer jerked away during a service, any nail technician would know something is wrongOur workers claimed there were no noticeable jerking and also you did not notify anybody of the problemTherefore, we believe there were no wrongdoings on our sideSorry for your inconvenience

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Address: 5015 Tacoma Mall Blvd # E103, Tacoma, Washington, United States, 98409-7107

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