Complaint: [redacted] I am rejecting this response because:The company's response is different that what I received in an email from them after filing a complaint with the Revdex.com An excerpt of the email response from the company, which I received on October 19th, is shown below: "The costs break down as follows: Replacement Remote: $37.20, Employee time to purchase, place and program remote: hours at our billing rate of $35/hrKnowing our costs please let me know what you believe to be fair and I will see what I can do to compromise." I responded to their email on the same day and this is shown below: "Thank you for the response and the explanation of the charges I investigated the procedure required to set up a new remote and it consists of holding down the home button for ten secondsThat is the only installation required I feel that hours billed at $an hour is highly excessive, both for the amount of time spent on the project and the hourly rateGiven all the information, I am requesting a refund of $25." I never received a follow up email response from the company regarding the compromise I am disappointed in both their lack of professionalism and lack of ethical treatment of the customer Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The company's response is different that what I received in an email from them after filing a complaint with the Revdex.com An excerpt of the email response from the company, which I received on October 19th, is shown below: "The costs break down as follows: Replacement Remote: $37.20, Employee time to purchase, place and program remote: hours at our billing rate of $35/hrKnowing our costs please let me know what you believe to be fair and I will see what I can do to compromise." I responded to their email on the same day and this is shown below: "Thank you for the response and the explanation of the charges I investigated the procedure required to set up a new remote and it consists of holding down the home button for ten secondsThat is the only installation required I feel that hours billed at $an hour is highly excessive, both for the amount of time spent on the project and the hourly rateGiven all the information, I am requesting a refund of $25." I never received a follow up email response from the company regarding the compromise I am disappointed in both their lack of professionalism and lack of ethical treatment of the customer Sincerely, [redacted]