Escape the Mystery Room

Thank you for your patience.? I have spoken to the manager and she clearly remembers the visitBelow if her account of the evening: ? There was a group of and inadvertently they opened the last box first, which was fine, and they were told they could continue with the gameThey were helped at least times between myself and the other worker who was working with meAt the end of the game the one individual had an issue stating that the boxes were not set up correctly and that they were not given clear instructionsIt was explained that the boxes were randomly placed throughout the room and they were given clear instructions on where their starting letter wasShe then became more angry and combativeAs they were walking out she was yelling loudly, being very disruptive to other customers and began using profanityAt this point she was asked to leave the store because of her disruptive behavior.? ? ? Brian C [redacted] ? Mystery Room?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not what happened at all! Maybe cameras should be reviewed! There were no other customers at allCombative??? Are you serious? Nobody was asked to leave we all just leftThe reps that were working were actually very nasty and unhelpfulAll I know is it was a bad experience and the reps didn't make it any betterI already have told many of my friends not to bother with that mystery room because most of the stuff isn't in working order, The reps are unhelpful, Now even more so with them making stories up In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your patience I have spoken to the manager and she clearly remembers the visitBelow if her account of the evening: There was a group of and inadvertently they opened the last box first, which was fine, and they were told they could continue with the gameThey were helped at least times between myself and the other worker who was working with meAt the end of the game the one individual had an issue stating that the boxes were not set up correctly and that they were not given clear instructionsIt was explained that the boxes were randomly placed throughout the room and they were given clear instructions on where their starting letter wasShe then became more angry and combativeAs they were walking out she was yelling loudly, being very disruptive to other customers and began using profanityAt this point she was asked to leave the store because of her disruptive behavior Brian C [redacted] Mystery Room

Thank you for your patience. I have spoken to the manager and she clearly remembers the visitBelow if her account of the evening: There was a group of and inadvertently they opened the last box first, which was fine, and they were told they could continue with the gameThey were
helped at least times between myself and the other worker who was working with meAt the end of the game the one individual had an issue stating that the boxes were not set up correctly and that they were not given clear instructionsIt was explained that the boxes were randomly placed throughout the room and they were given clear instructions on where their starting letter wasShe then became more angry and combativeAs they were walking out she was yelling loudly, being very disruptive to other customers and began using profanityAt this point she was asked to leave the store because of her disruptive behavior. Brian C*** Mystery Room

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.As long as they honor two free vouchers for me in the future, I will not reopen this
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.As long as they honor two free vouchers for me in the future, I will not reopen this
Sincerely,
*** ***

On Wednesday 3/**/at 7:pm I received the following email:HelloI am writing because I would like a refund of $Your company had been advertising for years the VIP cards, where if a person builds up points, they can get free admission on a mystery roomI have the VIP card, and I
finally build up the points, but I was told that the rewards are no longer honoredWhen you email me back, I can provide the VIP Card number, and my credit card informationAlso, the worker at my mystery room was wonderfulHowever, you need to hire more workersHow is one person supposed to answer phones, while taking walk in customers, while cleaning the rooms after a mystery is over, while providing clues to people in current rooms, while attending to people who may solve the mystery early in a room and are just standing in the hallway, not knowing what to do? Having only one person working had negatively affected our experience, as the worker was busy doing one of her many other required tasks when we needed a cluePlease contact me so that you can provide my refundIf I don't hear from you in business days, I'll contact the Revdex.comIf it's your policy to trick customers into spending money for a longer term reward, then not honoring that reward, then it's in my policy to tell the Revdex.comHave a wonderful day.I forwarded this email/concern to the manager for this location and asked them if they knew who had spoken with this customer and if they would reach out to the customer and make this right for them and honor their rewards.On Thursday 3/**/at 8:am I received the notice that the Revdex.com had this complain filed On Friday 3/**/at 12:10pm I followed up with the manager who verified that they had enough points for a room and wa reaching out to them to extend an offer to double that and let them have two admissions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? ?
? This is not what happened at all! Maybe cameras should be reviewed! There were no other customers at allCombative??? Are you serious? Nobody was asked to leave we all just leftThe reps that were working were actually very nasty and unhelpfulAll I know is it was a bad experience and the reps didn't make it any betterI already have told many of my friends not to bother with that mystery room because most of the stuff isn't in working order, The reps are unhelpful, Now even more so with them making stories up.?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***?
?

Thank you for your patience.  I have spoken to the manager and she clearly remembers the visit. Below if her account of the evening:   There was a group of 4 and inadvertently they opened the last box first, which was fine, and they were told they could continue with the game. They were...

helped at least 4 times between myself and the other worker who was working with me. At the end of the game the one individual had an issue stating that the boxes were not set up correctly and that they were not given clear instructions. It was explained that the boxes were randomly placed throughout the room and they were given clear instructions on where their starting letter was. She then became more angry and combative. As they were walking out she was yelling loudly, being very disruptive to other customers and began using profanity. At this point she was asked to leave the store because of her disruptive behavior.      Brian C[redacted]   Mystery Room

On Wednesday 3/**/2017 at 7:53 pm I received the following email:Hello. I am writing because I would like a refund of $20.00. Your company had been advertising for years the VIP cards, where if a person builds up points, they can get free admission on a mystery room. I have the VIP card, and I...

finally build up the points, but I was told that the rewards are no longer honored. When you email me back, I can provide the VIP Card number, and my credit card information. Also, the worker at my mystery room was wonderful. However, you need to hire more workers. How is one person supposed to answer phones, while taking walk in customers, while cleaning the rooms after a mystery is over, while providing clues to people in current rooms, while attending to people who may solve the mystery early in a room and are just standing in the hallway, not knowing what to do? Having only one person working had negatively affected our experience, as the worker was busy doing one of her many other required tasks when we needed a clue. Please contact me so that you can provide my refund. If I don't hear from you in 3 business days, I'll contact the Revdex.com. If it's your policy to trick customers into spending money for a longer term reward, then not honoring that reward, then it's in my policy to tell the Revdex.com. Have a wonderful day.I forwarded this email/concern to the manager for this location and asked them if they knew who had spoken with this customer and if they would reach out to the customer and make this right for them and honor their rewards.On Thursday 3/**/2017 at 8:13 am I received the notice that the Revdex.com had this complain filed.  On Friday 3/**/2017 at 12:10pm I followed up with the manager who verified that they had enough points for a room and wa reaching out to them to extend an offer to double that and let them have two admissions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  
 This is not what happened at all! Maybe cameras should be reviewed! There were no other customers at all. Combative??? Are you serious? Nobody was asked to leave we all just left. The reps that were working were actually very nasty and unhelpful. All I know is it was a bad experience and the reps didn't make it any better. I already have told many of my friends not to bother with that mystery room because most of the stuff isn't in working order, The reps are unhelpful, Now even more so with them making stories up. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]