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Escondido Collision Center

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Escondido Collision Center Reviews (1)

Review: Mr [redacted] - Shop Manager is the person I have dealt with in the repair and delivery completion of my 73 VW Beetle. I flew in from Chicago to San Diego in [redacted]h of 2015 and Mr [redacted] guaranteed me that the my car will be completed and ready for pick up end of [redacted]H. Since [redacted]h to September 2015, I have made several calls and emails to [redacted] asking for the completion update. [redacted] NEVER returns my call. I will always be they one who initiates the phone call. His excuse are often busy, sick or family emergency (his Uncle died)

Finally in SEPT 4, the VW was completed ([redacted] said over the phone, "the Bug is out of my life now and its all PERFECT") and was picked up by American Auto transport. It arrived in my door in Beach park, IL on SEP 8.

I called [redacted] and was very frustrated because of several missing and broken item in the VW. He said no problem, [redacted] has all those items and He will mail it to me as soon as possible. FROM SEP 08 I made several calls asking about the parts he said that all items are in his shop and he will mail BUT hasn't done so to this day.

On OCT 08, I called [redacted] again and BEGGING again for an update. [redacted] said ONLY if I sign a release statement. I HAVE NOT EVEN RECEIVED THE MISSING/BROKEN PARTS THAT HE SAID HE HAS IT IN HIS SHOP .

The following is what I emailed him on the night the car was delivered to my doorstep on SEP 9 which [redacted] agreed over our repeated phone con

1. Driver's side view mirror is cracked.

2. Wiper arm NUT COVER is missing.

3. Front RH turn light assembly broken LENS.

4. Original VW circle logo in hood Missing.

5. The windshield seal (inside and covered by the sun visors) is all

lose and dangling.

6. gas cover panel rubber grommet is not installed.

7. The Original HORIZONTAL metal bar between the two front bumper brackets is missing.

8. Front LICENSE PLATE not installed.

9. ENGINE will not start. [redacted] wil replace with NEW Carb.

To this day OCT 28, the car has NOT run and NO parts have been sent to meDesired Settlement: I am asking for your intercession so that Mr [redacted] will finally mail/deliver me ALL of the new replacement for all the missing/broken parts we have agreed to include the new Carburetor and my FRONT LICENSE PLATE Number the shop forgot to install.

I will agree to sign his release statement he demanded ONLY AFTER I get the correct parts delivered to my location.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Dear Sir/Ma'am;

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Description: Auto Body Repair & Painting

Address: 753 W Washington Avenue, Escondido, California, United States, 92025

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