Escort Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I spoke to the monthly payments lady yesterday, she gave me some address in Lombard illinois as to where these supposed letters were being sent but I live in downers grove illinois, which is where the merchandise was sent. I did not know there was an issue  until I called to check on the repair, like I originally had said. Can you please provide me with copies of the letters you said to have mailed for my review? So what are my option if no further payments are received...you just keep the merchandise and offer no refund? This constitutes unfair collection practices. I never received a phone call our usps mail about this issue....nor was I made aware upon returning my item that you were actually confiscating it. I have perfect credit, no reason not to pay other than principal now. Seems very shady the way this is going down. I just want a resolution to this matter. Thanks.
Regards,
[redacted]

[redacted]
Thank you for your interest in
Escort.  Your...

order was purchased and
shipped factory direct on 7/10/2015 4:59 PM. 
As per our policy you have a 30 day money back trial period and can
return your order for refund or exchange for any reason within the 30-day
window.  Our records indicate you were
the first and only person to register this model and you used the e-mail
address in this filing.  However, we do
not have enough information to guarantee exchanging for a different unit will
resolve your experience.
We also received an e-mail
which we will copy below for your reference:
From:
[redacted]
Sent: Friday, July 17, 2015 1:48 PM
To: [redacted]
Subject: WILL NOT WORK
MY APP WILL NOT WORK- IT KEEPS TELLING ME WRONG
USERNAME, PASSWORD, ERROR 502, JUST SEND ME SOMETHING TO RETURN THIS $600 JUNK
THAT I BOUGHT- I COULD NOT GET ANY HELP ON THE PHONE OR CHAT NOW I WILL SEND
THIS TO THE Revdex.com IF IT IS NOT FIXED IN 5 MINUTES.!!!! MY
PHONE IS [redacted] I EXPECT A PHONE CALL BEFORE I HIT THE SUBMIT TO THE Revdex.com
Unfortunately, it appears we
are not able to meet your expectations. 
It is virtually impossible for us to meet your demands.  Our web site states e-mail messages will be
responded to 24-48 hours to respond and you demanded that we open, read, research
and respond to your e-mail within five minutes of receipt.  We wish you luck in finding a company that
can meet your requirements. 
Email:
[redacted]
We
will respond to e-mails usually within 24-48
hours during our normal business day. For faster
response please use our Live Chat service Monday
through Friday from 8AM to 5PM EST or call us
Monday through Friday from 8AM to 5:45PM Eastern.
We have not had the
opportunity to properly troubleshoot your Live system, but our experience with
other customers with similar situations leads us to believe there is a solution.  From the information you provided in this
filing and the subsequent e-mail messages, we have a good probability of
resolving your concern over the phone.  If
you are not willing or do not have the time to properly troubleshoot, you can return
for a full refund, but as stated on our web site we do not pay for the return
shipping.
[redacted]
We appreciate your
understanding and look forward to serving you in the future. 
Customer Service Department
Escort Inc.

Hello;We are sorry to hear that you remain unsatisfied. According to our records, the first order was shipped 11/21/16 and received 11/25/16.  Our notes show that you called to return it for a refund because you did not want it. That call was on 12/6/16, and that return was processed 12/9/16. A new order was then placed 12/10 and shipped 12/12/16. We offered [redacted] Air delivery for free as a courtesy, so you received it 12/13/16.  You called to inform us of the defect on 2/17/17. We offered a 2 day air label for an exchange, as well as 2 day air delivery back on the replacement detector.  We received the defective detector in on 2/23/17 and you received the replacement 2/27/17.  This is a fairly typical time frame to complete an exchange. We do apologize for any inconvenience this may have caused you, truly.In regards to buying a new car; we certainly are/were not suggesting that.  In an effort to troubleshoot the issue you were having, we did and would talk about voltage problems in the car, as it can be an underlying cause of such a "defect".  In some cases, the vehicle voltage may be too low or not consistent, and this can cause operational problems with our detectors.  We talk about this in an effort to educate our customers in an effort to facilitate the best outcome.  We meant no offense and are sorry if you were, in fact, offended.I hope all is well with the replacement, but if not, please let us know. We are always happy to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, there are 2 issues which were still not resolved:1) Why did the business not reply to my multiple emails asking about the refund? Why did I have to raise the issue with the Revdex.com before I would receive a reply?2) Why was I only refunded a partial amount? I did not want the items in the first place and immediately informed the business of this. They sent me the merchandise against my will and charged me for the shipping. I also incurred my own shipping costs in sending the unwanted merchandise back. In conclusion, I do not wish to pursue this matter any further. I am not totally satisfied with the result, but do not have the patience to spend any more time on it.
Regards,
[redacted]

Hello,We are sorry to hear that your [redacted] speaker has failed.  This is not a common problem, but it certainly can happen.  While we understand that you may have seen it reported on forums, etc., this can be said for virtually any issue that can be encountered. It does not give an...

accurate representation of what the part failure rate is. It’s actually very low. We would recommend not running the volume at the max setting to increase the longevity of the part.  If you require a louder speaker, we sell and optional external speaker that can be used with your [redacted].  While we are sorry to hear that your [redacted] is having a problem, the warranty has long since expired (in 2015), so repair of the detector or having a replacement part sent would not be free of charge.We do not recommend replacing [redacted] speaker on your own, but rather, suggest sending it in so our factory technicians can do it for you. We do ship the speaker separately at a lower cost, if that is your preference, but we cannot be held liable for any damages that occur in doing the replacement at on your own.  Under the circumstances, we are happy to offer a one-time discount for either option above.  An in-house repair, normally $39.95 would be $29.95.  Sending out the speaker would be $9.95 plus $5 shipping.Thank you.WARRANTY TERMS:What this warranty covers:ESCORTwarrants your product against all defects in materials and workmanship.For how long: One (1) year from the date of the original purchase.What we will do:ESCORT, at our discretion, will either repair or replace your product free of charge.What we will not do:ESCORTwill not pay shipping charges that you incur for sending your product to us.What you must do to maintain this warranty: Show original proof of purchase from an authorizedESCORTdealer.Warranty Exclusions: Warranty does not apply to your product under any of the following conditions: 1. The serial number has been removed or modified. 2. Your product has been subjected to misuse or damage (including water damage, physical abuse, and/or improper installation). 3. Your product has been modified in any way. 4. Your receipt or proof-of-purchase is from a non-authorized dealer or internet auction site including E-bay, U-bid, or other non-authorized resellers.To obtain service: Please contact ESCORT at ###-###-#### to obtain a Return Authorization number.LIMITATION OF WARRANTY: EXCEPT AS EXPRESSLY PROVIDED HEREIN, YOU ARE ACQUIRING THE PRODUCT "AS IS" AND "WHERE IS", WITHOUT REPRESENTATION OR WARRANTY.ESCORTSPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY INCLUDING, BUT NOT LIMITED TO THOSE CONCERNING THE MERCHANTABILITY AND SUITABILITY OF THE PRODUCT FOR A PARTICULAR PURPOSE.ESCORTSHALL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING OUT OF THE USE, MISUSE OR MOUNTING OF THE PRODUCT.The above limitations or exclusions shall be limited to the extent they violate the laws of any particular state.ESCORTis not responsible for products lost in shipment between the owner and our service center.

[redacted], We will try to
make this brief and as clear as we can. 
You placed the order on-line on 6-12-2014 and you provided your contact
information...

including your e-mail address. 
You agreed to the Terms and Conditions of the Installment Payment Plan
which is required when using this offer. 
This is the address we shipped the order to and you received. 
You state that you paid half
price with balance to be paid monthly. 
Your first monthly payment was received for $29.95.  The following eight payments declined.  Each time the monthly payment declined you were sent
an e-mail message to the e-mail address on file (which by the way also matches
the e-mail address used in your Revdex.com filing) informing you of the decline.  We also sent letters to the address you gave
us to contact you.  We have not received
notification of a change of address or other contact information from you since
the order was placed.
On 3-31-2015 we received your
unpaid unit for repair.  As FYI you were
never told that we disable a unit for non-payment as we never have, but thank
you for that suggestion.  It is unlikely
based on the above you would have contacted us or paid the balance had the unit
we shipped to you continued to function properly.
This unit remains our
property until it is paid in full.  We
will not service the unit and return to you until you have met all obligations
you agreed to when placing the order.  There
will be no refunds issued to you.
We appreciate your
understanding and look forward to serving you in the future.
Customer Service Department
Escort Inc.