eSeats.com

We were very surprised to receive this complaint from Mr. *** ***Firstly, the tickets the customer ordered have already been delivered to the client via email as noted in our point of sale system If the client has lost or misplaced the tickets we are more than happy to resend
them at no cost. Secondly, the reason we requested additional information from the client was to ensure that the order was not fraudulent Unfortunately there is a lot of credit card fraud coming from Eastern European countries, especially when ordering email tickets As a first time customer we are very careful to do the necessary security checks to make sure the charge is authorized by the actual card holder otherwise we would be putting the actual card holder and our company at risk of financial loss As for the prices of tickets, the prices are set by the owners (suppliers) of the tickets not eSeats.com We have resent the tickets to the customer and are awaiting their receipt confirmation. Best Regards,Bob B***CEO eSeats.com

At checkout for this order the customer chose the local Pickup option which we provided to the customer in a timely mannerAs we are not affiliated with the venue box office, the pickup details are provided to us typically on the day of the event which is very common for events like thisOn the
morning of the event we reached out to the customer via phone and followed up with specific pickup instructions for collecting their ticketsAt no time did we hear back from the customer until AFTER the event had ended giving us no chance to easily remedy the situation. We offer our customers 24/customer support to a live agent who could have easily helped the client, but this did not happen.attached are the specific pickup instructions which were provided to the customer in a timely manner. Best regards,Bob B***

WE would have preferred to communicate with Mr. [redacted] the collection information earlier, but it wasn't until the morning of the event until we were provided the location for the local pickup of his tickets by our supplier.  As soon as we received this information, we reached out to Mr. [redacted] via telephone followed by a very detailed email with instructions on the local pickup for his tickets.  Mr. [redacted] mentioned that he could not get a hold of us after office hours, but after office hours we have a live answering service which has specific emergency contact instructions to handle these types of situations.  The only time we heard from Mr. [redacted] was after the event was over.  However, to demonstrate our good will in this situation, we will will agree to offer Mr. [redacted] a $100 store credit which he can use towards the purchase of any future event tickets.  Thank you, Bob MESSAGE FROM CONSUMER:I did not receive any phone calls prior to the event.  An e-mail did come in hours before curtain time, but I did not know to look for it.  My beef is not that the business tried to cheat me, but that their instructions and communications were not adequate and that the omission cost me $597.

Dear Revdex.com, Unfortunately the original tickets Mrs [redacted] requested through eSeats.com were no longer available from the seller.  The order was never finalized and the client was never charged for the tickets.   A pre-authorization to the credit card was cancelled. As noted in our...

terms and conditions of sale which the customer agrees to at the time of purchase "All ticket requests ARE NOT FINALIZED" until the tickets have been confirmed as available with our supplier and the payment has been processed; at which point in time a final invoice is sent to the customer. When the original tickets are no longer available we will make every effort to find replacement tickets for our clients at the same price.  If this is not available we will go back to the customer with other options which would have been the case with Mrs [redacted].   If Mrs [redacted] would like us to help her find other tickets for this show, we will agree to take $25 off her invoice.  Please ask the client to call ###-###-#### Monday - Friday from 8:00 am to 4:00 pm. Thank you![redacted]

I did not receive any phone calls prior to the event.  An e-mail did come in hours before curtain time, but I did not know to look for it.  My beef is not that the business tried to cheat me, but that their instructions and communications were not adequate and that the omission cost me $597.

Dear Revdex.com, Unfortunately the original tickets Mrs [redacted] requested through eSeats.com were no longer available from the seller.  The order was never finalized and the client was never charged for the tickets.   A pre-authorization to the credit card was...

cancelled. As noted in our terms and conditions of sale which the customer agrees to at the time of purchase "All ticket requests ARE NOT FINALIZED" until the tickets have been confirmed as available with our supplier and the payment has been processed; at which point in time a final invoice is sent to the customer. When the original tickets are no longer available we will make every effort to find replacement tickets for our clients at the same price.  If this is not available we will go back to the customer with other options which would have been the case with Mrs [redacted].   If Mrs [redacted] would like us to help her find other tickets for this show, we will agree to take $25 off her invoice.  Please ask the client to call ###-###-#### Monday - Friday from 8:00 am to 4:00 pm. Thank you![redacted]

Good customer service! Easy to work with. Will use them again in the future!

I recently got tickets to an amazing comedy show. Tickets sold out within 5 minutes going public. Bob @ eSeats got me 4 tickets together and more importantly they were amazing seats (Dead Center). This was such an amazing night with wife and friends and had the best time. Again we could not have enjoyed it without the help of Bob and eSeats

eSeats is the best way to reliably purchase your sports or concert tickets. With so many counterfeit tickets on the web, it's nice to know that eSeats stands behind each purchase. I wouldn't buy my tickets anywhere else.

Great customer service. They come though for me anytime I need a ticket.

Review: On Monday June 22nd, I purchased 2 tickets at $155 ea in row LL. The tickets were for a concert on September 26th to see [redacted] at [redacted] in Atlanta, GA. I received a confirmation # [redacted] for the total purchase price of $366.50. I called eseats.com to see if they had 3 tickets available for that price point and was told that the representative on the phone could not see the tickets on the back end but I could see them live on the site. She too looked and saw them as I saw them live on the site. I provided my info and she told me she would look to see if there was a 3rd ticket. I waited for a return call but did not receive one so I called back to confirm. She then stated that they do not have actual possession of the ticket. And that the party that they get the tickets from were no longer accepting that sale price (tickets on site are now $330-$470 for similar seats) and that my purchase would be rejected. Despite having received a confirmation my purchase was cancelled.Desired Settlement: I would like to receive the tickets, I requested as they were listed on there website. Either the row LL or better. I feel this is false advertising and they should honor what they were listing on there site whether there vendor raised the price or not. I purchased the ticket through them and they have an obligation to up hold the price advertised on there website. As a Revdex.com rated company, I was confident this site was legitimate. Please rectify this situation at your earliest.

Business

Response:

Dear Revdex.com, Unfortunately the original tickets Mrs [redacted] requested through eSeats.com were no longer available from the seller. The order was never finalized and the client was never charged for the tickets. A pre-authorization to the credit card was cancelled. As noted in our terms and conditions of sale which the customer agrees to at the time of purchase "All ticket requests ARE NOT FINALIZED" until the tickets have been confirmed as available with our supplier and the payment has been processed; at which point in time a final invoice is sent to the customer. When the original tickets are no longer available we will make every effort to find replacement tickets for our clients at the same price. If this is not available we will go back to the customer with other options which would have been the case with Mrs [redacted]. If Mrs [redacted] would like us to help her find other tickets for this show, we will agree to take $25 off her invoice. Please ask the client to call ###-###-#### Monday - Friday from 8:00 am to 4:00 pm. Thank you![redacted]

excellent service, the only event service I use to find the best seats, they have always been great to me over the years, highly recommend!

I'm a big fan of Eseats. As a frequent attendee of concerts and sporting events, Eseats is my go to site, regardless if I am looking for just a get in the door price or premium seats. They have never let me down. I have refereed them to family and friends on numerous occasions. The customer service is there to back up their systems.

Eseats.com is a very reputable ticket broker. I have done business with them multiple times, and highly recommend them.

I have used e-seats for as long as they have been in business now because they have always offered the best customer service and a great deal on tickets for whatever venue I was looking for. I have continued using them not only for the special attention I've received but also for always getting me the best seating for the tickets I've purchased.

I bought a parking pass from them on March 25 about 7am for the [redacted] tennis tournament.
I got an email shortly after saying they were processing the order and would send a download link for the parking pass "shortly".
I waited until I had to leave for the event at 9:45 am. They NEVER SENT THE DOWNLOAD LINK!!!
They have continued to give me the runaround in getting a refund since. It's a month later and no refund. I have spoken, and emailed various staff members, some of who promised the refund, but never gave it.
Horrendous experience with these incompetent and obstinate people.

Things I liked: WEB Site, Seating plan,Online "chat" with an operator whose name was provided Same operator who was working with me on line also phoned my home to take down my method of payment information. Had good range of seats/prices available. When I had a concern (see below) they put me on the phone with my original operator.

Things that disappointed me: operator had to leave "Chat" to find out policies and to locate our actual seats in our ROW. She made a quick call but was unable to tell me exactly where in the row they were located (as 'the vendor had not released the assignment yet but they were in orchestra center so they should be good seats.")

She also left te "Chat" to find out about 1) compensation policy if event canceled 2) what eseats' policy was concerning my inablity to attend event due to illness (I was told they could try to sell my tickets for a consignment fee) The cost of shipping and handling was quoted at "around $50," The invoice e-mailed to me indicated charges were $15 for shipping and $97 for handling.

Things that surprised me: She did not tell me I would receive a conformation form on which I was to e-sign (provided by rightsignature).

I repled to that confirmation e-mail and reached a bucketlist for rightsignature. I then called eseats and as I said above, I was reconnected to my initial operator. She indicated that she had since found out handleing was a certain percentage of tickets purchased. She apologised and took full responsible for the error. This operator could not have been more courteous, but her knowledge of her products was limited. I asked to speak with a supervisor. She told me "Bob" would call me back with in the hour. However; another female returned my call and she had a slightly different name then the operator I had been dealing with initially..She sounded like she could have been her "sister".the voice was so similar. She offered me the VIP discount on handeling, a reduction of some $13.

The bottom line for me is that I might have found a better S/H fees elsewhere but more importantly my expectations would have been better managed. Also I was told Bob [Berstein - President] would be calling. When he failed to I asked the operator to impart to him how unprepared my booking operator was and that she is in need of more thorough training, I also believe a better customer relations practice would have mandated a more substantial discount.

The entire experiece makes me a bit cautious about using these folks again. Will the tickest arrive as the operator said, will they be the right tickes for the right day in the right city? Here's hoping.