Esell Auctions & Marketplace

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because: No solution was offeredHe stated their policy,
but their policy does not address anything in regards to reoccurring security issues with the roomsIf the exact same room had a TV stolen from it two times in a short time frame, they have not done enough to ensure that the room is safe and secure, or they have a personnel issue where the staff is stealing from the roomsEither way, their policy does nothing for the customers that are relying on having a secure room when staying on their premises
Regards,
*** ***

Re: ID *** Dear *** ***:Thank you for notifying our office of the concern filed by *** ** *** at the Days Inn property located in Kansas City, MO. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience. We apologize that
the property did not meet Mr** ***'s expectations of Day's Inn's high standard of guest service. Customer Care has resolved the situation with Mr** *** via the issuing of Wyndham Reward pointsIf you need any more information on this matter, please contact me directly at ***.Regards, Mary BLiaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### ***

Hello, Thank you for bringing this to our attention Please know, we truly value our guests and their feedback Rest assured, we will share your experience with the property management Please look forward to hearing from the property management team
within one week We will continue to monitor your concern to ensure a proper resolution We sincerely appreciate your choice of Days Inn for your lodging needs Thank you for allowing us the opportunity to address your concerns Thank you!

Re: ID *** Dear *** ***:Thank you for notifying our office of the concern filed by *** ** *** at the Days Inn property located in Kansas City, MO. We are sincerely sorry to hear we did not provide the guest with an excellent Days Inn experience. We apologize that
the property did not meet Mr** ***'s expectations of Day's Inn's high standard of guest service. Customer Care has resolved the situation with Mr** *** via the issuing of Wyndham Reward pointsIf you need any more information on this matter, please contact me directly at ***.Regards, Mary BLiaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because: No solution was offeredHe stated their policy,
but their policy does not address anything in regards to reoccurring security issues with the roomsIf the exact same room had a TV stolen from it two times in a short time frame, they have not done enough to ensure that the room is safe and secure, or they have a personnel issue where the staff is stealing from the roomsEither way, their policy does nothing for the customers that are relying on having a secure room when staying on their premises
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]