Revdex.com of San Diego, We have contacted the customer on March 16th, and issued a full refund to the customer on the same dayThis issue can now be closed in your systemKind regards, ESET North America
Hello, After investigating the issue with our customer care team, we can confirm resolving this issue with the customerOn February 23, 2015, our customer care agent spoke to the customer and refunded the requested amountThis issue has been resolved and can be closed out in the systemBest regards, ESET North America Public Relations
Hello Revdex.com,
The ESET Customer Care Center attempted to contact the customer on April 6, April and April 8thThe customer's issue was resolved on April 8th and the issue has been resolvedOur internal reference case number is ***
Thank you for
contacting ESETESET North America Public Relations
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,
We value our customer's concern and are committed to helping resolve their probelm. Our customer care teams are following up with the retailer and the customer to resolve the issue. While our teams continue to work with both the customer and the retailer on
this issue, we are providing this update to the customer's complaint to the Revdex.com in an effort to convey our progress on this matterWe intend to provide further information upon the completion of our investigation
Regards,
ESET North America
Weset Ash
San Diego, CA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank You very much for your help
Dear Revdex.com,Thank you for the message regarding the customer inquiry. We have contacted the customer and the rebate claim has been re-submitted and the customer will receive a rebate within 4-6 weeks. We are considering this customer inquiring resolved.
Best...
Hello,
After investigating the issue with our customer care team, we can confirm resolving this issue with the customer.
On February 23, 2015, our customer care agent spoke to the customer and refunded the requested amount. This issue has been resolved and can be...
closed out in the system.
Best regards,
ESET North America Public Relations
Revdex.com of San Diego,
We have contacted the customer on March 16th, 2015 and issued a full refund to the customer on the same day. This issue can now be closed in your system.
Kind regards,
ESET North America
I contacted this business to resolve a problem with my computer - nothing was accomplished and the explanation changed when they were unable to resolve- competency and level of service very poor and level of recourse very low - i.e. Only partial refund when service was not rendered.
We have reviewed the case with our customer care team and have resolved the customer's concern. The ESET customer care team has been able to reinstall ESET on her computer, her license has been extended 1 year and we were able to verify that there are no software programs causing conflict with ESET.
The customer issue is now resolved and considered closed.
ESET Smart Security seems to be a very complete security suite with many user changeable settings to meet your needs. There is a slight glitch with ESET vs Win 8.1 but the techs are working on it and stay in contact to have me try different things to work on a solution. I am impressed with the fact that the techs are willing to spend time on a one-to-one basis to get problems resolved.
We have reviewed the case with our customer care team and have resolved the customer's concern. The ESET customer care team has been able to reinstall ESET on her computer, her license has been extended 1 year and we were able to verify that there are no...
software programs causing conflict with ESET.
The customer issue is now resolved and considered closed.
Revdex.com of San Diego, We have contacted the customer on March 16th, and issued a full refund to the customer on the same dayThis issue can now be closed in your systemKind regards, ESET North America
Hello, After investigating the issue with our customer care team, we can confirm resolving this issue with the customerOn February 23, 2015, our customer care agent spoke to the customer and refunded the requested amountThis issue has been resolved and can be closed out in the systemBest regards, ESET North America Public Relations
Hello Revdex.com,
The ESET Customer Care Center attempted to contact the customer on April 6, April and April 8thThe customer's issue was resolved on April 8th and the issue has been resolvedOur internal reference case number is ***
Thank you for
contacting ESETESET North America Public Relations
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,
We value our customer's concern and are committed to helping resolve their probelm. Our customer care teams are following up with the retailer and the customer to resolve the issue. While our teams continue to work with both the customer and the retailer on
this issue, we are providing this update to the customer's complaint to the Revdex.com in an effort to convey our progress on this matterWe intend to provide further information upon the completion of our investigation
Regards,
ESET North America
Weset Ash
San Diego, CA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank You very much for your help
Dear Revdex.com,Thank you for the message regarding the customer inquiry. We have contacted the customer and the rebate claim has been re-submitted and the customer will receive a rebate within 4-6 weeks. We are considering this customer inquiring resolved.
Best...
regards,
ESET North America
Public Relations
Hello,
After investigating the issue with our customer care team, we can confirm resolving this issue with the customer.
On February 23, 2015, our customer care agent spoke to the customer and refunded the requested amount. This issue has been resolved and can be...
closed out in the system.
Best regards,
ESET North America Public Relations
Revdex.com of San Diego,
We have contacted the customer on March 16th, 2015 and issued a full refund to the customer on the same day. This issue can now be closed in your system.
Kind regards,
ESET North America
I contacted this business to resolve a problem with my computer - nothing was accomplished and the explanation changed when they were unable to resolve- competency and level of service very poor and level of recourse very low - i.e. Only partial refund when service was not rendered.
Hello,
We have reviewed the case with our customer care team and have resolved the customer's concern. The ESET customer care team has been able to reinstall ESET on her computer, her license has been extended 1 year and we were able to verify that there are no software programs causing conflict with ESET.
The customer issue is now resolved and considered closed.
Best regards,
-Ranson
ESET Smart Security seems to be a very complete security suite with many user changeable settings to meet your needs. There is a slight glitch with ESET vs Win 8.1 but the techs are working on it and stay in contact to have me try different things to work on a solution. I am impressed with the fact that the techs are willing to spend time on a one-to-one basis to get problems resolved.
Hello,
We have reviewed the case with our customer care team and have resolved the customer's concern. The ESET customer care team has been able to reinstall ESET on her computer, her license has been extended 1 year and we were able to verify that there are no...
software programs causing conflict with ESET.
The customer issue is now resolved and considered closed.
Best regards,
[redacted]