eShakti.com LLC

Customer is being issued a check for her requested refund as Pay Pal transaction has expiredThank you

Refund $has been processedPlease find the transaction details given belowTransaction ID: [redacted] Refund Amount: USD Payment Type * [redacted] why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. However, they should post at the purchase point if an item is not returnable in the form that you paid. The majority of people aren't going to go look at the details of the return policy prior to purchase. I checked the entire section of Overstock, and not once does it say there is a condition to purchase. Sincerely, [redacted]

Again, we sincerely apologize for the disappointment and frustration in our shipping methods. We do not ship to PO Boxes from our overseas facility. Due to the area in which customer lives, [redacted] transfers packages to local [redacted] delivery. This is a unique arrangement that is not our typical shipping procedure, therefore we tried our very best to adapt and retrieve information from our logistics partner to assist the customer. Customer has received her order. Customer has indicated that she would like to return part of her order in which we have supplied a pre-paid label for her convenience to do so. Our supervisors have reached out to customer via phone to see if there is anything else we can do to assist but have not been able to connect. Please contact us at [redacted] ( [redacted] ***) MON - FRI 8.00am to 4.00pm PST so we can better assist you.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, [redacted] did not tell me that two attempts at delivery had been made and that it was my fault for not being at home, when in fact, no delivery attempts were made(My address is outside of their delivery area-- [redacted] did not attempt delivery.) EShakti customer service told me that [redacted] had attempted to deliver--when they had notEShakti customer service then told me that I should call [redacted] to make arrangements to pick up the package [redacted] did not ask me to pick up the packageThe nearest [redacted] facilities are more than miles awayTo recap, eShakti, not ***, stated that I had missed the delivery when in fact no deliver had been attempted by [redacted] and then the same eShakti customer service representative stated I would need to contact [redacted] to arrange to go to [redacted] and pick up the package a drive of more than miles one wayThat is, my dissatisfaction is not with ***, it is with the eShaktiSecond, [redacted] mailed the package to a wrong post office box [redacted] could easily have discovered my PO box number as it was the shipping addressLeaving aside [redacted] for the moment, it me that that had to go to the post office three times in one day and it was me who gave the eShakti customer service representative the name and number of the local post officeContact made by eShakti with the local post office was not spontaneous, initiated by eShakti customer service, or exceptional dedication to resolving the problemBy the time eShakti called the post office I had already made multiple trip to the post office to resolve the problem--figure out where a misaddressed package was In conclusion,eShaktis customer service and my experience of eShakti's customer service was badThey (***) attempted delivery twice = not true; You will have to go to the (***) facility and pick it up = not true; We can't ship to a PO box = not true; We called the post office for you = true but useless as I had already been to the post office multiple times to sort out the problem My complaint is not about ***This is not a [redacted] problemThis is an eShakti customer service problemEShakti's response to this complaint fails to address the issue: eShakti's poor customer service Sincerely, [redacted]

We are in the process of providing a refund to the customer as per customer requestThank you Dear [redacted] Thank you for your patienceWe have received confirmation that your refund for item #CLagainst order # [redacted] will be refunded back to you on 12/*/ Once the refund is processed we will email you the refund detailsHave a wonderful day!Warm RegardsCarolYour Representative [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the issues with your returnWe have issued a credit for $Please call Ann at *** (374.2584) and she will give you the detailsYou new credit is good for yearThank you for shopping with eShaktiWe appreciate your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, they should post at the purchase point if an item is not returnable in the form that you paid. The majority of people aren't going to go look at the details of the return policy prior to purchase. I checked the entire section of Overstock, and not once does it say there is a condition to purchase.
Sincerely,
[redacted]

Thank you for your feedback. Here is our return policy posted on our website for customer review. This is the policy that we followed when processing the return. As the customer has stated that she is no longer interested in shopping with eShakti, we will be happy to convert her store credit of...

$46.70 into a refund to credit card. eShakti’s returns policy - [redacted] clearly states that Overstock items are eligible for only refund via store credit and that shipping costs  will not be refunded.  The statement on our website reads: "Overstock or Special Offer Products: Return of Overstock or Special Offer products will only be refunded in the form of a Gift Card valid for one year. Please note, shipping costs incurred for Overstock or Special Offer products will not be refunded"

Refund was provided on April, [redacted]  Transaction ID: [redacted]

We are in the process of providing a refund to the customer as per customer request. Thank you Dear [redacted]Thank you for your patienceWe have received confirmation that your refund for item #CL0043575 against order #[redacted] will be refunded back to you on 12/*/2016.  Once the refund is...

processed we will email you the refund details. Have a wonderful day!Warm RegardsCarolYour Representative[redacted]

We apologize for the inconvenience of our logistics partner ([redacted]) partnering with [redacted] in your town in order to deliver your package. Our customer service team made every effort to track your package and even spoke with the Manager of your local post office to ensure prompt delivery. We have...

confirmation that your package has reached you. Should you prefer to return your purchase, please use the pre-paid return label in your package. We will gladly refund your purchase upon receipt. Again, we apologize that you were not satisfied with the shipping arrangement between [redacted] and [redacted]. As we ship internationally, we do not have the option of shipping directly with [redacted]. Thank you. We sincerely appreciate you shopping with us.

Customer is being issued a check for her requested refund as Pay Pal transaction has expired. Thank you.

Refund $59.41 has been processed. Please find the transaction details given belowTransaction ID: [redacted] Refund Amount: USD 59.41 Payment Type * [redacted] why here...

Again, we sincerely apologize for the disappointment  and frustration in our shipping methods. We do not ship to PO Boxes from our overseas facility. Due to the area in which customer lives, [redacted] transfers packages to local [redacted] delivery. This is a unique arrangement that is not our typical shipping procedure, therefore we tried our very best to adapt and retrieve information from our logistics partner to assist the customer. Customer has received her order. Customer has indicated that she would like to return part of her order in which we have supplied a pre-paid label for her convenience to do so. Our supervisors have reached out to customer via phone to see if there is anything else we can do to assist but have not been able to connect. Please contact us at  [redacted] ([redacted]) MON - FRI 8.00am to 4.00pm PST so we can better assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 

First,[redacted] did not tell me that two attempts at delivery had been made and that it was my fault for not being at home, when in fact, no delivery attempts were made. (My address is outside of their delivery area--[redacted] did not attempt delivery.) EShakti customer service told me that [redacted] had attempted to deliver--when they had not. EShakti customer service then told me that I should call [redacted] to make arrangements to pick up the package. [redacted] did not ask me to pick up the package. The nearest [redacted] facilities are more than 100 miles away. To recap, eShakti, not [redacted], stated that I had missed the delivery when in fact no deliver  had been attempted by [redacted] and then the same eShakti customer service representative stated I would need to contact [redacted] to arrange to go to [redacted] and pick up the package a drive of more than 100 miles one way. That is, my dissatisfaction is not with [redacted], it is with the eShakti. Second,[redacted] mailed the package to a wrong post office box. [redacted] could easily have discovered my PO box number as it was the shipping address. Leaving aside [redacted] for the moment, it me that that had to go to the post office three times in one day and it was me who gave the eShakti customer service representative the name and number of the local post office. Contact made by eShakti with the local post office was not spontaneous, initiated by eShakti customer service, or exceptional dedication to resolving the problem. By the time eShakti called the post office I had already made multiple trip to the post office to resolve the problem--figure out where a misaddressed package was.  In conclusion,eShaktis customer service and my experience of eShakti's customer service was bad. 1. They ([redacted]) attempted delivery twice = not true; 2. You will have to go to the ([redacted]) facility and pick it up = not true; 3. We can't ship to a PO box = not true; 4. We called the post office for you = true but useless as I had already been to the post office multiple times to sort out the problem.  My complaint is not about [redacted]. This is not a [redacted] problem. This is an eShakti customer service problem. EShakti's response to this complaint fails to address the issue: eShakti's poor customer service.
Sincerely,
[redacted]