ESI Cases & Cellular Acessories

I purchased a set of ear buds at the airport. When using them to make calls, people would complain of an echo. I reached out to ESI and they agreed to send a replacement. After a few weeks, I inquired of the replacement and was informed it was sent in the mail but no tracking number was available. Another replacement was offered to be mailed by UPS to a physical address as opposed to PO Box. That package was received. It was an obviously refurbished product with no packaging. I attempted to use this set after 5 hours of charging and there was a constant buzzing in the buds. It appears that this is a poorly manufactured product and a bad purchase on my part. I will be returning the refurbished buds.

At this time, I have been contacted directly by ESI Cases & Accessories regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They requested a picture of the AC adapter and the receipt, which I promptly submitted on April *, Waiting on a reply In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The company has supplied [redacted] with additional replacements at no cost and also send him a check for $I believe we have satisfied this customer and have close this case without further action

The Customer was contacted and we both agreed on a settlement The check was approved and has been mailed out . Customer should receive it in few days. We have close this file

Contacted customer and sending her a replacement via *** today

Revdex.com:
At this time, I have not been contacted by ESI Cases & Accessories regarding complaint ID [redacted].
Sincerely,
[redacted]

The company has supplied [redacted] with additional replacements at no cost and also send him a check for $25.00 I believe we have satisfied this customer and have close this case without further action.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by ESI Cases & Accessories regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 They requested a picture of the AC adapter and the receipt, which I promptly submitted on April *, 2015. Waiting on a...

reply.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A check was mailed to the satisfaction of [redacted] for the repairs he stated tracking number was [redacted] .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I mailed back a Duracell AC charger for Samsung DU5203 S/N 58537my Galaxy phone that I bought a couple of years ago with a lifetime warranty in May 2015 to their [redacted] address and it came back from the PO with the forward time expired label to [redacted] from the P.O. I re-mailed it to that published address in July and it was returned to me yet again. I can not get the charger replaced despite multiple tries.Desired Settlement: Replace the charger.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,