eSignal, a division of Interactive Data Corporation

To whom it may concern:We have reviewed this issue and confirm that the account should have been canceledAs a result, eSignal / Interactive Data will reverse the amount in question, $No further Collections action will be taken.We apologize for the system error, and resulting inconvenience to Mr [redacted] .Thank you, [redacted] SupervisorClient Servicescc: file

To whom it may concern:My name is [redacted] , Supervisor of eSignal/Interactive Data Client Services.First we offer our apologies for this delayed responseAll cusomter concerns are important to usAll me an opportunity to respond.Interactive Data's Terms & Conditions state that annual prepaid subscriptions automatically renew unless notified by the customer: [redacted] We have no record of the client request for cancellation.3.a) Annual Subscription: In an "Annual Subscription," Subscribers sign up for one (1) or more years of Services, which are billed monthly in advance in equal installmentsUnless cancelled by the Subscriber as permitted herein, all Annual Subscriptions shall automatically renew for subsequent terms equal to the initial subscription term.---------Thirty days prior to renewal on May 4, 2015, The client was sent a 'Reminder' email to let him know that the renewal date was approaching.Interactive Data has fulfilled its contractual obligations.I hope this information has been helpfulIf you have any other questions please don't hesitate to contact: [redacted] Thank you, [redacted] SupervisoreSignal Client Services

(The consumer indicated he/she DID NOT accept the response from the business.)No business would provide service without payment from the customerAny other business would cancel service without hesitation if the payment was not receivedWhile their policy may be that a customer needs to cancel service, that information must have been provided to me at the beginning of my service - many years agoAs stated in a email from the company, "If you are unable to make payment within two days, and your account becomes inactive, you may restart your account at anytimeSimply go to [redacted] and restart your account.", clearly indicating that nonpayment would suspend the agreementI had paid through May, and honestly believed my service ended at that time, as I had not paid for any additional serviceTo require me to pay for services that I believed were expired and therefore did not use is absurd after one year, and continuing to bill for a second year is unethical

To whom it may concern:The client is correct that there was a delay in processing her refund.An internal processing error caused the delayAs soon as the error was identified (days later) it was immediately correctedA partial refund was issued initially, but the remaining balance was issued as soon as the error was identifiedThe client has been refunded the entire amount due per terms and conditions of the 30-day trial.To bring this to a fair resolution, we will issue an additional refund for the overdraft feeThe client may send a copy of her statement showing overdraft fees - white out all except the last four digits of the credit card number / Her name / and the line item detailing the overdraftThis should be sent to: ***@interactivedata.comWe regret that this error occurred and will make it right based on the overdraft; Interactive Data does not compensate for the other reasons the client has stated.If you have any questions, please let us know.Thank you,*** ***Client Services SupervisoreSignal / Interactive Data

To whom it may concernWhile we regret Ms*** has experienced difficulties, it is not eSignal / Interactive Data's responsibility to reimburse for additional personal expenses or the other reasons she has specifiedHowever, as a courtesy, we will refund the Activation fee and and have already refunded the exchange fees from the first month of serviceThese fees are, per subscriber terms of service, are non refundableThe refund of the $Activation fee will be processed and will be completed within 7-business daysWhile this may not fully satisfy Ms***, it does fulfill the terms of service.If you have any questions, please let us know.Regards,Valentina EfejukuSupervisor, Client ServiceseSignal / Interactive Data

Initial Business Response /* (1000, 7, 2016/02/17) */ To whom it may concern: The client is correct that there was a delay in processing her refund. An internal processing error caused the delay. As soon as the error was identified (15 days later) it was immediately corrected. A partial refund was...

issued initially, but the remaining balance was issued as soon as the error was identified. The client has been refunded the entire amount due per terms and conditions of the 30-day trial. To bring this to a fair resolution, we will issue an additional refund for the overdraft fee. The client may send a copy of her statement showing overdraft fees - white out all except the last four digits of the credit card number / Her name / and the line item detailing the overdraft. This should be sent to: [redacted]@interactivedata.com We regret that this error occurred and will make it right based on the overdraft; Interactive Data does not compensate for the other reasons the client has stated. If you have any questions, please let us know. [redacted] Client Services Supervisor eSignal / Interactive Data Initial Consumer Rebuttal /* (3000, 9, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the apology but have not received any refunds for the trouble and the costs to my bank account Final Business Response /* (4000, 11, 2016/03/04) */ To whom it may concern While we regret Ms. [redacted] has experienced difficulties, it is not eSignal / Interactive Data's responsibility to reimburse for additional personal expenses or the other reasons she has specified. However, as a courtesy, we will refund the Activation fee and and have already refunded the exchange fees from the first month of service. These fees are, per subscriber terms of service, are non refundable. The refund of the $25.00 Activation fee will be processed and will be completed within 7-10 business days. While this may not fully satisfy Ms. [redacted], it does fulfill the terms of service. If you have any questions, please let us know. [redacted] Supervisor, Client Services eSignal / Interactive Data

(The consumer indicated he/she DID NOT accept the response from the business.)No business would provide service without payment from the customer. Any other business would cancel service without hesitation if the payment was not received. While their policy may be that a customer needs to cancel service, that information must have been provided to me at the beginning of my service - many years ago. As stated in a email from the company, "If you are unable to make payment within two days, and your account becomes inactive, you may restart your account at anytime. Simply go to [redacted] and restart your account.", clearly indicating that nonpayment would suspend the agreement. I had paid through May, 2014 and honestly believed my service ended at that time, as I had not paid for any additional service. To require me to pay for services that I believed were expired and therefore did not use is absurd after one year, and continuing to bill for a second year is unethical.

To whom it may concern:We have reviewed this issue and confirm that the account should have been canceled. As a result, eSignal / Interactive Data will reverse the amount in question, $610.00. No further Collections action will be taken.We apologize for the system error, and resulting inconvenience to Mr. [redacted].Thank you,[redacted]SupervisorClient Servicescc: file

To whom it may concern:My name is [redacted], Supervisor of eSignal/Interactive Data Client Services.First we offer our apologies for this delayed response. All cusomter concerns are important to us. All me an opportunity to respond.Interactive Data's Terms & Conditions state that annual...

prepaid subscriptions automatically renew unless notified by the customer: [redacted]We have no record of the client request for cancellation.3.a) Annual Subscription: In an "Annual Subscription," Subscribers sign up for one (1) or more years of Services, which are billed monthly in advance in equal installments. Unless cancelled by the Subscriber as permitted herein, all Annual Subscriptions shall automatically renew for subsequent terms equal to the initial subscription term.---------Thirty days prior to renewal on May 4, 2015, The client was sent a 'Reminder' email to let him know that the renewal date was approaching.Interactive Data has fulfilled its contractual obligations.I hope this information has been helpful. If you have any other questions please don't hesitate to contact: [redacted]Thank you,[redacted]SupervisoreSignal Client Services

(The consumer indicated he/she DID NOT accept the response from the business.)I accept the apology but have not received any refunds for the trouble and the costs to my bank account