Eske's A Brew Pub

October 9, 2015Dispute Resolution ConsultantRevdex.com, [redacted] AZRe: Complaint filed by [redacted] ***, ID # [redacted] Dear Sir or Madam:We have received and reviewed the complaint filed by Mr[redacted] There were two addresses listed in his file, one in [redacted] and another in *** which caused the license plates to be temporarily lostThe customer contacted the dealership and we were able to track down his plate and it was given to him last weekThis matter has been resolvedPlease feel free to contact me directly if there are any further issuesMy office number is [redacted] Sincerely,Mike R [redacted] Executive ManagerYumaHonda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Edgar V***

Yuma Honda did contact me via email and advise me to contact them I have not contact them because I work and have not have the time to do so on business hoursI read what they wrote on their response, is not needed anymore the wheel lock I had to buy it and the towing service is part of my insurance policy, the main reason for my complaint is for people to really know what time of company is that does not care for customerI hope they change that for future customers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Edgar V***

October 9, 2015Dispute Resolution ConsultantRevdex.com, *** AZRe: Complaint filed by *** ***, ID #*** Dear Sir or Madam:We have received and reviewed the complaint filed by Mr.*** There were two addresses listed in his file, one in *** and another in ***
which caused the license plates to be temporarily lostThe customer contacted the dealership and we were able to track down his plate and it was given to him last weekThis matter has been resolvedPlease feel free to contact me directly if there are any further issuesMy office number is ***Sincerely,Mike R***Executive ManagerYumaHonda

Good afternoon,After reviewing this complaint with our Service Director it is hard to make a complete and knowledgeable assessment of this situationManagement has requested that Saul bring the vehicle into the dealership so they can review any of the mentioned itemsOur customer has refused to
bring the vehicle to the dealership for an inspectionBased on what we know of the particular repair that was done (at no cost) to the customer, some of the items could not have been effected by the repair that was doneThe above being said, we are a consumer friendly dealership and in light of customer good will, we will repair or replace Saul's headlight for himThis will require that he bring the the vehicle to the dealership to get this accomplishedAt your convenience please contact Walid Doumit our General Manager at ###-###-####.Thank you,Mike R***Executive Manager

Good afternoon,We have delayed responding because we have been earnestly trying to contact Ms*** Our General Manager, Service Manager and myself have all tried to reach out to no avail. In our first response we offered to reimburse Ms*** for the wheel lock she had to purchase as well as for the tow serviceWe also apologized for any inconvenience that this had causedWe did this in an effort to show our concern and the true way in which we conduct businessWe see from Ms Rodriguez's response that the tow in was covered however the the wheel locks were notOur offer still exists to reimburse for the wheel locks. In a later conversation our Service department made another attempt at rectifying this situation by offering to replace a part for her car at no costThey also offered a free rental car, a free oil change, and a free tank of gasMy understanding is that Ms*** was not able to make it for her appointmentIf coming to the dealership is a problem we would be happy to pick the vehicle up at home or her place of employment. This offer is still on the table *** nowAs I said earlier in my response, we have be unable to make contact with Ms*** after several attemptsPlease feel free to call Jerry K*** our General Manager or Chris W*** our Service Manager at *** I can also be contacted at *** We will make every effort to accommodate your situationOur goal at Yuma Honda is to provide excellent customer service, we just need to be able to speak with Ms*** to make this happen.Best regards,Mike R***
*** ***r

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We do not guarantee a consignment sale, as we cannot guarantee there will be a buyer interested in the unit for sale We did house the unit in our showroom space for many months, and did not charge the customer any storage fees Our staff does not remove parts from consignment units
We are a BRP watercraft dealer so that is the primary brand we service

I basically I did most of the repairs on my Honda Civic after the fact and They know itMy Car is not never ever going back to that shady dealer this happened more than once in the past I got ripped off on a $acura tsx with bad transmission synchros total denial by the same mech not a tech manny

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Marco Page To Whom It May Concern:I am not satisfied with Yuma Honda's business The reason being is that they wrote the incorrect addresses at the time of purchase I was not able to operate my vehicle for two weeks since the dealer registration was expired Even though the registration was up to date with Arizona Department of Motor Vehicles, I did not want to risk being stop in the state of California since that is where I work and reside I had to borrow a vehicle from a friend and called AZ DMV to get the status of my registration Additionally, Yuma Honda did not give me the name of who was financing my Honda Civic Yuma Honda told me that Wells Fargo Dealer Services was financing my vehicle I called Well Fargo Dealer Services to verify and that was not the case As a result, my payment was late to the correct financing business, thus costing me $late fee for every day my payment was late I will not do business again at Yuma Honda and I will not recommend anybody to go and purchase vehicles at Yuma Honda either However, I do thank Revdex.com for taking this matter seriously.Thank you,*** ***

We received a telephone call on Saturday regarding this issue and immediately contacted or General Manager and Service ManagerOur Service Manager said that indeed he had authorized to have an outside company repair the wheels for MrV*** in light of maintaining a high level of customer
satisfaction This is usually a very simple procedure and should not have been an issue since the wheels had very minor scratches on the inside of the wells where the lug nuts are locatedAfter MrV*** complained about the repaired condition of his wheels our Service Manager says that agreed to make them rightAfter my phone call to the dealership and subsequent investigation we determined as a Management team to offer MrV*** resolution by removing wheels from one of our "new" in stock vehicles and placing them on his carA message was left on Saturday for MrV*** asking him to contact Walid D*** or myself to orchestrate thisIf there are any further questions or concerns please contact me directly at 480-355-6926. Kindest regards,Mike R***Executive Manager

October 1, 2015Dispute Resolution ConsultantRe: *** *** ID#:***Good morning and thank you for your message regarding Ms.*** We have reviewed her issue and our Service Manager is contacting hernow to provide a wheel lock key for her rims and to also pay for the tow billwhich
she incurred with her flat tireWe are very sorry for the inconvenienceand will also be relaying this message in person.Sincerely, Mike R*** Executive Manager Yuma Honda

Good afternoon, I had the opportunity to speak with Anthony today and he shared his experience with one of our ManagersI explained the dealerships perspective (all about customer satisfaction and doing right by our customers) and also agreed to take care of an extended service
agreement. At this time Anthony is satisfied but expressed concern for giving a bad review of his Salesperson who he said "he really enjoyed working with and thought he was a good guy"He also had the same sentiment for Walid D*** our General ManagerWe will pass along his kind comments to these two individuals and will be talking with the Sales Manager in question.Please feel free to reach out to me personally if there are any further issues regarding this situation. Mike R***Executive ManagerYuma Honda

Initial Business Response /* (1000, 5, 2015/08/20) */
On 9-30-Mr*** picked up his *** from being winterized at our shopThe winterization was done correctlyWe are a new business, we are not owned by *** *** we are simply a mom and pop shop doing our best to take
care of our customers and build our reputation within the area
On 7-7-Mr*** dropped off his *** due to warning lights that were coming onMr*** did not make an appointment with our shop, but was adamant that the *** be worked on ASAPAt that time Mr*** also accused our shop of sabotaging the unit when we worked on it in September According to Mr*** being able to use the PWC was important to his family for recreationWhile, Mr*** is not a loyal customer, in an effort to take care of him and his family, we shifted around other customers during our busiest season of the yearOur *** certified and trained staff used a proprietary *** diagnostic to determine what was causing the warning lightsThis diagnostic system informed us that it was a bad IBRThe retail cost of this part alone is *** Mr*** told our Service Manager that he was experiencing financial hardship and requested that this part be covered by warranty because of the low hours on the year old machineWe submitted the diagnostic code and information to ***, due to the age of the PWC *** denied the warranty claimWe also coordinated with *** over the diagnostic code to confirm the part was in fact faultyIn an effort to assist Mr*** with his financial troubles we also submitted to *** a goodwill warranty claim (this means that *** will cover the part to increase goodwill with the customer)This claim was denied as wellThe repair was completed for Mr***, our technicians tested the machine and confirmed it was in good working order before it left our shopWe also tested the old IBR to confirm AGAIN, that it was not in working orderTests confirmed it was no longer functioning correctlyDue to the financial hardships Mr*** was facing, his ticket was adjusted, we reduced the labor rate to our cost and we reduced the cost of the part to our cost as wellAs earlier stated the retail part alone was over *** this does not include the labor to diagnose and installMr***'s bill was ***
On August 4th, Mr*** came in, his warning light had come on again over the weekendHe wanted a refund on the IBR module that was installed, however he refused to let our technicians diagnose or inspect the machineHe informed us he would be taking the machine to the dealership where he purchased the machineDue to the good relationship we have with that dealership we offered to call and make the appointment for himHe refusedThe owner of our store contacted the dealership where Mr*** was taking the PWC to let the know he would be bringing the PWC there and that we would be happy to provide any and all information we could regarding the work we did on the ***In another attempt to take care of Mr***, we contacted *** about a refund on the IBR*** refused due to the fact that their proprietary software showed the IBR that had been removed from the *** was not in working order and needed to be replaced and that the new one was in good working order*** recommended testing the IBR and if it was not working submit a warranty claim on the new part that had just been installedWe relayed this to Mr***, however since he refused service from our shop we were not able to do thisWe also relayed this information to the other dealership so they knew what options they had to make sure Mr*** was taken care of
We have done everything within our power to make sure Mr*** was well taken care ofWe reduced the price of his bill to assist with his current financial hardships, we shifted our shop schedule to address his machine, we went to *** on his behalf many timesMr*** did pay our shop, but it was only for the work that had been completed and nothing moreAs a dealership we are unable to do anything additional for Mr*** aside from recommend that he reach out to *** directly via ***@brp.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure who completed this response on behalf of Pitbull Powersports but it is ridiculous and untrueI never told anyone I had financial hardship, I was never told that they would test the part and submit a warranty claim and I never accused them of sabotaging my ***A loyal customer??? This was the first time I used themThey were not a *** dealer when I purchased my Seadoo and when they did become an authorized *** dealer I went to them only to have this type of experience*** the parent company of *** recommended I go to a different *** dealer but unfortunately if was too lateOn August 4th, their service manager did diagnose my *** and did so while I stood there with my maintenance supervisorHe ran a computer scan and told me I either needed a new main computer or they needed to check all my wires to see if one was chaffed but unfortunately they did not have the tool to do soThat is when I made the determination that I needed to go elsewhereI asked the owner of Pitbull Powersports to not call the Lake of the Ozark's dealer on my behalf and he did it without my authority or approvalI did not go there because it was not neededOnce I replaced the battery my problem went awayKeep in mind that this was a hour PWC and I have experienced no issues until thenMost likely the battery went bad over the winter and the original problem was simply a bad batteryHad this been properly diagnosed all this could have been avoidedIt is always interesting to see how a company handles a situation and this has been handled as poorly as I could imagineI still request a refundI will have the old part reinstalled and the new part returned so they can get their refund from ***
Final Business Response /* (4000, 9, 2015/08/25) */
We diagnosed the machine with a *** proprietary systemWe contacted *** to confirm the diagnosis was correctWe tested the original part which was no longer workingEverything confirmed it was a non-functioning part
We showed Mr*** on the computer diagnostic system, at that time Mr*** granted permission to complete the repair
We did everything within our power to help Mr*** by submitting the IBR for warranty, multiple timesBased on the data from the diagnostic *** refused each warranty request (we made attempts at a warranty claim.) Mr***'s unit was out of warranty due to the age of the machine
If there are concerns the new IBR is non-functioning, it should be addressed via a warranty claim with ***We are happy to provide support to the dealership Mr*** takes his *** to
We delivered what we were asked to do, and what we said we would do at a more than fair price
Based on the history of this case *** will not grant a refund on this part, or any used parts
We will gladly support Mr*** efforts in escalation with ***@brp.com, XXX-XXX-XXXX or a warranty submission at another dealer
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Seadoo was diagnosed while it had a bad battery so it showed fault codes that were inaccurate
I did not expect that Pitbull would do anything other than what they have done based on the experience I have had with them
To claim that I expressed financial hardship is a complete lie and to deny that they did a second diagnosis when I had someone standing there with me shows the lack of integrity within their organization
I believe the service manager wanted to do the right thing but I saw that the owner was opposed to it
It would have been easy for Pitbull Powersports to do the right thing and long term it would have been the best thingThank you

Good evening Mr***At the time of your original complaint you asked that we provide you with your registration, which we did accomplishWe are truly sorry for any inconvenience this may have causedWe will call the bank your vehicle is financed with and insure that there is no negative reflection on your account standingAdditionally, I will have our office send you a check for the fee that *** charged youI would also like to offer to pay for your first oil change and tire rotation on the Civic you purchasedWe would really like the opportunity to earn your confidence back and show you the type of experience you should have received from day onePlease feel free to contact me personally if you have any further concerns and we will handle them immediately, my direct line is (*** ***
*Best regards, Mike

Dispute resolution, We were under the impression that we were giving our customer what he wantedIf we follow his request verbatim he has asked for $So that being said, I will request a check be cut immediately for $payable to himI will need his exact name and address to process this. Best regards,Mike R***Executive Manager