[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
To whom it may concern,Natural Way has been in business over years and our services do renew from season to season, this is listed on EVERY invoice to our customersWe also send out a copy of our terms and conditions with our renewal letter, in January, annuallyMrs [redacted] is correct in saying that we do not have contracts, we do not tie our customers down to a contract and they are welcome to cancel at any timeThey do however have to inform us of their cancellationWe did not receive a cancellation from Mrs [redacted] until after the treatment was completed, hence why she has a balance stillMrs [redacted] has been a customer with us since and the process of renewing her service has been happening year over year for the last yearsUnfortunately, we would have no idea that she did not want to continue with us unless she informed usI did look into the "numerous" calls that she has been receiving from us, and we have called Mrs [redacted] only times over the last months regarding her balance, and she has received statements from us in that time frame as wellWe apologize for any miscommunication, BUT we do try to let our customer know year after year that our services do continue from year to yearHowever, we do not believe in making our customers pay for a service that they truly do not believe that they ordered so we have credited her balance in the hopes that some day she will reconsider Natural Way for her lawn care needs Thank you, Natural Way
August 24, 2015RE: Case # [redacted] I am writing in response to your letter August 18, 2015.Earlier last week, we had an issue with our servers which left Natural Way without any access to phones or computers until early Wednesday morning Since then, we have been in contact with the customer Our production manager [redacted] met with Mron the property After speaking with ***, Mrinformed Natural Way that he was satisfied that we had quickly contacted him and actively worked to resolve the issueAt that time, Mralso informed Natural Way that he would withdraw his complaint from the Revdex.com once he returned back from vacation Natural Way will consider this issue resolved at this timeShould you have any further questions regarding this matter, please fax a copy of all future correspondence to ###-###-####.Respectfully, [redacted] Director of OperationsNatural Way Lawn & Tree Care, Inc[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
To whom it may concern,Natural Way has been in business over years and our services do renew from season to season, this is listed on EVERY invoice to our customersWe also send out a copy of our terms and conditions with our renewal letter, in January, annuallyMrs [redacted] is correct in saying that we do not have contracts, we do not tie our customers down to a contract and they are welcome to cancel at any timeThey do however have to inform us of their cancellationWe did not receive a cancellation from Mrs [redacted] until after the treatment was completed, hence why she has a balance stillMrs [redacted] has been a customer with us since and the process of renewing her service has been happening year over year for the last yearsUnfortunately, we would have no idea that she did not want to continue with us unless she informed usI did look into the "numerous" calls that she has been receiving from us, and we have called Mrs [redacted] only times over the last months regarding her balance, and she has received statements from us in that time frame as wellWe apologize for any miscommunication, BUT we do try to let our customer know year after year that our services do continue from year to yearHowever, we do not believe in making our customers pay for a service that they truly do not believe that they ordered so we have credited her balance in the hopes that some day she will reconsider Natural Way for her lawn care needs Thank you, Natural Way
August 24, 2015RE: Case # [redacted] I am writing in response to your letter August 18, 2015.Earlier last week, we had an issue with our servers which left Natural Way without any access to phones or computers until early Wednesday morning Since then, we have been in contact with the customer Our production manager [redacted] met with Mron the property After speaking with ***, Mrinformed Natural Way that he was satisfied that we had quickly contacted him and actively worked to resolve the issueAt that time, Mralso informed Natural Way that he would withdraw his complaint from the Revdex.com once he returned back from vacation Natural Way will consider this issue resolved at this timeShould you have any further questions regarding this matter, please fax a copy of all future correspondence to ###-###-####.Respectfully, [redacted] Director of OperationsNatural Way Lawn & Tree Care, Inc[redacted]