ESP Asbestos Abatement Inc

Review: An appointment was set with ESP through Service Master Spokane to perform the abatement after water damage. Per Service Master, ESP stated they would be at our home about 8AM on 12/15/2015. At 8:30am I contacted their office and was told that they had left at 8AM and would be here shortly. All calls since then have gone to voice mail with no return calls. At 10:15 an ESP worker called and said that he was finishing up another job but a crew was on the way here. He blames the office for not knowing where he was and not informing me of the delay. As a result of their delay, our kitchen is totally torn apart waiting on the abatement as is the downstairs bath. We have had to reschedule appointments due to their lack of concern for those who pay their bills.Desired Settlement: I would like an explanation as to why they make a scheduled appointment and then do not have the decency to call when they cannot make it.