Esparta P.P.C. Corporation

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was absolutely not given a case number, nor the number to GM Customer service. I was told the problem lies with corrosion on a module I took notes during that call on 4/29 and further requested that Jerry the Service Rep. call my husband, Brent [redacted] at [redacted] and explain to him why this was not an issue with the recall work they performed. No information was given to you either regarding a case number or GM contact information. Further I sent my husband the notes I took during my telephone conversation, it's hard to believe I missed the actionable information. ( See attached)Some one isn't telling the truth- perhaps it's some one giving erroneous information to Mr. P[redacted] and he is quoting what his policy is in these cases, but in this case it was not followed. Is there a chance that the equipment they used as provided by GM is the culprit? If that is not possible I'd like to see the information and used parts that were removed from the vehicle. Attached please find the notes sent via electronic mail 4/29/16 as evidence that no such information was imparted or provided by Patrick GMC & Buick employees on April 29th, 2016 or at any other time. I don't think I should have to contact GM, I believe this issue should be resolved by the parties of Patrick Auto and GM. If I must, if provided with the information and contact numbers allegedly given last week I will contact GM. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have to disagree with what Mr. [redacted] believe to be my problem. I understand that records may not be available in your system, most of my frustration came from the treatment I received from Mr. H[redacted]. As mention before when I was trying to resolve my problem Mr. H[redacted] was short and said comments that I wouldn't expect from someone who deals with customer and certainly not a manager. I found my paperwork later that day but a representative from GMC contacted me through Twitter and suggested another dealership.     
Regards,
[redacted]

I just received your e-mail in reference to case #[redacted] and appreciate the opportunity to respond.  Our last communication with Mrs. [redacted] was on 4/29/16 and advised her that we understand her dissatisfaction but have done nothing but perform the recall as instructed by GM.  We are very...

empathetic to her comment about the vehicle being worse after the recall(s) were completed and contacted GM Technical Assistance to review the recall procedure to make sure it was performed correctly (which they have confirmed we did).  We encouraged Mrs. [redacted] on Friday to contact GM Customer Assistance with the case number Technical Assistance gave us  so she could voice her concern directly to the manufacturer.  Based off receiving this e-mail I am not sure whether that has happened or not but I strongly encourage Mrs. [redacted] to make that phone call as a consumer to the manufacturer.  Unfortunately, all we can do at the dealer level is make sure the recall has been done per the instructions GM provides and support Mrs. [redacted] if GM allows us to do anything else.  Michael P[redacted]

Sorry for the delay on this but with the correct e-mail on file we should not have such delays in the future.  My response is for #[redacted]Having talked with my service manager, Rob H[redacted], I do believe the majority of the confusion and ultimate frustration for Mrs. [redacted] came from not...

being able to locate the history of the repairs that date back almost 5 years ago.  In her letter she references a warranty on the battery and from our perspective there are multiple entities that can administer that warranty....from GMC the corporation (as she mentions in the letter from 2008) to repairs we do at the dealership level that are also backed by the manufacturer.  While I did not talk with her myself and by no means am I attempting to shift blame from my company I believe the frustration came from us trying to determine where to go with the warranty issue she was referring to.   If she has any paperwork from the repair in 2010 that would be great.  We do keep very extensive, detailed files but I am not sure we can find a single repair order dating back to 2010.  From a resolution standpoint I would like to extend an offer for Mrs. [redacted] to visit one of our dealerships, either in Ashland or our Richmond location which may be easier for her to visit.  We will diagnose the vehicle at no charge and if it needs a battery we will replace at no charge.  I would like to be up-front that there may be something more going on with the vehicle than a battery.  I believe that was brought up when she was talking with Rob Harman and I do see where that could have been frustrating to her but it is a very real reality.  There are a number of items beyond a battery that can cause a no starting issue.  In her complaint her desired settlement is "to have her truck work without worrying about it starting" and we want that to.  If all that is involved is the replacement of a battery I would be very pleased with that outcome.  [redacted] Patrick Buick GMC Kia