Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have to disagree with what Mr [redacted] believe to be my problemI understand that records may not be available in your system, most of my frustration came from the treatment I received from MrH***As mention before when I was trying to resolve my problem MrH*** was short and said comments that I wouldn't expect from someone who deals with customer and certainly not a managerI found my paperwork later that day but a representative from GMC contacted me through Twitter and suggested another dealership Regards, [redacted]
I just received your e-mail in reference to case # [redacted] and appreciate the opportunity to respond Our last communication with Mrs [redacted] was on 4/29/and advised her that we understand her dissatisfaction but have done nothing but perform the recall as instructed by GM We are very empathetic to her comment about the vehicle being worse after the recall(s) were completed and contacted GM Technical Assistance to review the recall procedure to make sure it was performed correctly (which they have confirmed we did) We encouraged Mrs [redacted] on Friday to contact GM Customer Assistance with the case number Technical Assistance gave us so she could voice her concern directly to the manufacturer Based off receiving this e-mail I am not sure whether that has happened or not but I strongly encourage Mrs [redacted] to make that phone call as a consumer to the manufacturer Unfortunately, all we can do at the dealer level is make sure the recall has been done per the instructions GM provides and support Mrs [redacted] if GM allows us to do anything else Michael P [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have to disagree with what Mr [redacted] believe to be my problemI understand that records may not be available in your system, most of my frustration came from the treatment I received from MrH***As mention before when I was trying to resolve my problem MrH*** was short and said comments that I wouldn't expect from someone who deals with customer and certainly not a managerI found my paperwork later that day but a representative from GMC contacted me through Twitter and suggested another dealership Regards, [redacted]
I just received your e-mail in reference to case # [redacted] and appreciate the opportunity to respond Our last communication with Mrs [redacted] was on 4/29/and advised her that we understand her dissatisfaction but have done nothing but perform the recall as instructed by GM We are very empathetic to her comment about the vehicle being worse after the recall(s) were completed and contacted GM Technical Assistance to review the recall procedure to make sure it was performed correctly (which they have confirmed we did) We encouraged Mrs [redacted] on Friday to contact GM Customer Assistance with the case number Technical Assistance gave us so she could voice her concern directly to the manufacturer Based off receiving this e-mail I am not sure whether that has happened or not but I strongly encourage Mrs [redacted] to make that phone call as a consumer to the manufacturer Unfortunately, all we can do at the dealer level is make sure the recall has been done per the instructions GM provides and support Mrs [redacted] if GM allows us to do anything else Michael P [redacted]