[redacted] TOWED IN HER 2003 PT CRUISER WITH A CLUTCH COMPLAINT ON 8-17-2017. AFTER DIAGNOSING THE VEHICLE FOR CUSTOMER COMPLAINT. I CONTACTED MRS [redacted] AND GAVE HER AN ESTIMATE OF $923.45. SHE DID NOT WANT TO PAY FOR THE PARTS BECAUSE SHE HAD WARRANTY FROM OREILLYS AUTO PARTS. SHE JUST...
WANTED THE LABOR DONE. AT THIS TIME I TOLD HER WE COULD INSTALL HER PARTS BUT NO WARRANTY ON THE LABOR. AND SHE AGREED TO THAT TERM. WE REMOVE THE CLUTCH AND CALLED HER SO SHE WOULD GO GET IT WARRANTE FROM HER PARTS SOURCE. WHILE WE WAITED FOR HER TO BRING THE CLUTCH SET. I SENT HER FLYWHEEL TO GET RESURFACED. THE MACHINE SHOP REJECTED TO FLYWHEEL BECAUSE OF THE DUAL MASS BEING SEIZED UP. CONTACTED MRS [redacted] AND NOTIFIED HER ABOUT THE FLY WHEEL AND GAVE HER AN ADDITIONAL COST ESTIMATE OF $600.00 FOR THE FLYWHEEL. SHE AGREED TO THE FLYWHEEL REPLACEMENT. CONTACTED MRS [redacted] TO NOTIFY THAT THE VEHICLE WAS READY ON 8.31.2017. SHE TOLD ME TO GIVE HER A COUPLE OF DAYS TO GET THE MONEY BECAUSE SHE WAS SHORT. SHE PICKED THE VEHICLE UP ON 9.2.17 PAID IN FULL AND DROVE VEHICLE HOME. ON 9.4.17 I GET A CALL FROM MRS [redacted] THAT THE SAME THING HAPPENED TO THE VEHICLE. I TOLD HER TO BRING IT IN AND WE WOULD LOOK AT IT. VEHICLE WAS TOWED IN 9.5.17. WE INSPECTED VEHICLE HAD THE SAME FAILURE. NO PRESSURE AT CLUTCH PEDAL. FOUND SLAVE CYLINDER LEAKING AGAIN AT THIS TIME I TOLD HER THERE WAS NO WARRANTY BECAUSE SHE PROVIDED HER OWN PARTS. BUT I WOULD WARRANTY THE SERVICE THIS ONE TIME BECAUSE IT WAS A VERY SHORT TIME OF HER HAVING THE VEHICLE. WE REMOVED THE CLUTCH SET AGAIN AND GAVE IT TO HER. SHE CALLED BACK AND TOLD ME THAT O'REILLY DID NOT HAVE THE CLUTCH IN STOCK AND HAD TO ORDER IT. ON 9.15.17 SHE DROPPED THE CLUTCH OFF. WE INSTALLED IT THE CLUTCH SET. AND KEPT THE VEHICLE FOR A COUPLE OF DAYS TO TEST DRIVE TO MAKE SURE THE SAME PROBLEM WOULD NOT COME BACK. AFTER NUMEROUS TEST DRIVES I CALLED MRS [redacted] ON 9.22.17 TO INFORM HER THAT HER VEHICLE WAS READY. SHE PICKED UP THE VEHICLE UP ON Saturday 9.23.17 I HAVE NOT HEARD FROM HER SINCE. I THINK WE TOOK CARE OF THE SITUATION THE BEST WE COULD. I TRY AVOID CUSTOMER COMPLAINT AND OR NEGATIVE REVIEW WHEN POSSIBLE.
[redacted] TOWED IN HER 2003 PT CRUISER WITH A CLUTCH COMPLAINT ON 8-17-2017. AFTER DIAGNOSING THE VEHICLE FOR CUSTOMER COMPLAINT. I CONTACTED MRS [redacted] AND GAVE HER AN ESTIMATE OF $923.45. SHE DID NOT WANT TO PAY FOR THE PARTS BECAUSE SHE HAD WARRANTY FROM OREILLYS AUTO PARTS. SHE JUST...
WANTED THE LABOR DONE. AT THIS TIME I TOLD HER WE COULD INSTALL HER PARTS BUT NO WARRANTY ON THE LABOR. AND SHE AGREED TO THAT TERM. WE REMOVE THE CLUTCH AND CALLED HER SO SHE WOULD GO GET IT WARRANTE FROM HER PARTS SOURCE. WHILE WE WAITED FOR HER TO BRING THE CLUTCH SET. I SENT HER FLYWHEEL TO GET RESURFACED. THE MACHINE SHOP REJECTED TO FLYWHEEL BECAUSE OF THE DUAL MASS BEING SEIZED UP. CONTACTED MRS [redacted] AND NOTIFIED HER ABOUT THE FLY WHEEL AND GAVE HER AN ADDITIONAL COST ESTIMATE OF $600.00 FOR THE FLYWHEEL. SHE AGREED TO THE FLYWHEEL REPLACEMENT. CONTACTED MRS [redacted] TO NOTIFY THAT THE VEHICLE WAS READY ON 8.31.2017. SHE TOLD ME TO GIVE HER A COUPLE OF DAYS TO GET THE MONEY BECAUSE SHE WAS SHORT. SHE PICKED THE VEHICLE UP ON 9.2.17 PAID IN FULL AND DROVE VEHICLE HOME. ON 9.4.17 I GET A CALL FROM MRS [redacted] THAT THE SAME THING HAPPENED TO THE VEHICLE. I TOLD HER TO BRING IT IN AND WE WOULD LOOK AT IT. VEHICLE WAS TOWED IN 9.5.17. WE INSPECTED VEHICLE HAD THE SAME FAILURE. NO PRESSURE AT CLUTCH PEDAL. FOUND SLAVE CYLINDER LEAKING AGAIN AT THIS TIME I TOLD HER THERE WAS NO WARRANTY BECAUSE SHE PROVIDED HER OWN PARTS. BUT I WOULD WARRANTY THE SERVICE THIS ONE TIME BECAUSE IT WAS A VERY SHORT TIME OF HER HAVING THE VEHICLE. WE REMOVED THE CLUTCH SET AGAIN AND GAVE IT TO HER. SHE CALLED BACK AND TOLD ME THAT O'REILLY DID NOT HAVE THE CLUTCH IN STOCK AND HAD TO ORDER IT. ON 9.15.17 SHE DROPPED THE CLUTCH OFF. WE INSTALLED IT THE CLUTCH SET. AND KEPT THE VEHICLE FOR A COUPLE OF DAYS TO TEST DRIVE TO MAKE SURE THE SAME PROBLEM WOULD NOT COME BACK. AFTER NUMEROUS TEST DRIVES I CALLED MRS [redacted] ON 9.22.17 TO INFORM HER THAT HER VEHICLE WAS READY. SHE PICKED UP THE VEHICLE UP ON Saturday 9.23.17 I HAVE NOT HEARD FROM HER SINCE. I THINK WE TOOK CARE OF THE SITUATION THE BEST WE COULD. I TRY AVOID CUSTOMER COMPLAINT AND OR NEGATIVE REVIEW WHEN POSSIBLE.