Espresso Depot

Dear Sirs,We regret that Mr [redacted] is unhappy with our application policyPrior to being able to submit and online application the prospect is required to read our application policy that I attached for your reviewThe prospect only after agreeing to our application policy may proceed to the applicationI point out number and on this application policy clearly state the application fee is "nonrefundable"In addition we are also charged for these reportsI am willing to have Mr [redacted] credit, criminal and eviction search report sent to him so that he may supply it to a prospective landlord in the futureThanks [redacted] Broker-President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Despite some small differences between the verbiage provided and the verbiage on the website, my problem is more with the unethical nature of the billing rather than the billing or the discrepancies in the verbiage itselfCharging customers for products/services you have neither the ability nor inclination to fulfill is unethicalI wonder how many other fees were collected from approved applicants while the merchant had absolutely no intention to deliver on the approved applicationsWhen my application was submitted, the merchant either: a) Already an application for another customer pending (in which case, they should not have run my application until they had the results of the previous applicant);b) Already had an approved application (in which case, they should not have submitted my application at all);or c) The previous applicant was not approved (in which case, my application should have been accepted).From the sole email I received from [redacted] , I believe the situation was the "b" scenario from aboveWhy they submitted my application after having someone else approved is beyond meThe only possible reason for it was to obtain application fees for a property that was no longer rentableAs I have mentioned initially, I would have had no problem being billed if my application was reviewed and rejectedI do have a problem with my application being approved, yet still having nothing to show for itI believe this rental company is engaging in consumer fraud (defined as: a deceptive practice upon unsuspecting consumers designed to facilitate the payment of money irregardless or grossly disproportionate as to the value of any service actually rendered or any goods provided).Regards, [redacted] ***

Dear Sirs, [redacted] was informed that he was paid via ACH on November 7, as per what was due himI have attached proof of receipt of payment and a copy of his final statement from October 1, to November 10, Thank You***

Dear Sirs,Unfortunately we are at the control of the homeowner and their home warranty company and that is what I communicated to the tenant about his situationWe are under contract with the owner to go through the home warranty and are not authorized to spend repair moneyI did go around the home warranty and home owner based on the situation which will probably get me fired but I did what I thought was right and sent my guy to fix the AC which has been doneWe are in the process of fixing a few minor thingsWe did credit the tenant days of rent this month in which the AC was not operating.I also sent the owner a note and have told him I will not use the home warranty any furtherI do not expect to be managing this home much longerThanks***

Response:Below is our response to your inquiry All of the charges on your account wereeither authorized by you or permitted in accordance with your PropertyManagement AgreementAll of your other claims are in accurate and deny such.We will mail you a Total Refund of $with your final accounting report 8/8/& 8/19/13- There was an over charge by $This will be refunded to you 8/29- This was temporary landscape service for Aug while the house was empty$ 9/27- This was temporary landscape service for Sept while the house was empty$ 1/23- This was a pre emergent spray put down to help keep weed growth to a min during weed season.$ 7/16- This was for a tenant HOA violation of landscape rulesWe went out based on your direction and cleaned up the yard because the tenant failed to do it and you were faced with a large fine per our conversationThe amount was charged to you and later collected from the tenant and refunded to you$ 9/12- At your direction you ordered my staff to go out and check your house prior to our and routine inspection$ 8/29/14- At your direction you ordered my staff to go out and check your house prior to our and routine inspection$ 10/31- The is the amount we pulled from the residents security deposit which is as follows: Late Fees 9-6-Day Notice fee 9-8-Notice Weeds 9-15-Judgement/Court Costs 9-22- Eviction Charge 9-22- 415.39These fees were fees we earned as per your PMAIn the investigation we noticed omitting charging the eviction administrative fee of $We will deduct this from the $refund giving you a total refund of $ Thank You*** [redacted] President

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I had disputed some of their billing so far I did not got a answer see attached Letter that was send to *** realty

HelloI have reviewed the consumers response and speculation on the matterI have talked with ***She told me that at the time the consumer placed his application in we did not have an application or one that was approved at that timeShe did tell the consumer to place an application as soon as they could because she did not have an approved application at the the time but the consumer did not do so immediatelyUnknown to both of us another application came in just hours before the consumers applicationWe did review both and they were equal so we chose the one that came in firstI have re attached a copy of our application policy that every consumer has the ability to read and must agree to prior to completing an applicationOne of the clauses that I pointed out prior is, all applications fees are NON REFUNDABLEThe consumer does not have to agree with this term and may exit at that time if they do not want to be charged.This term is clearly identified in this documentFurthermore we get charged as well for these reports plus a cost for the review of the applicationPlease refer to our application policy that the consumer agreed toThanks***

Dear Sirs,Unfortunately we are at the control of the homeowner and their home warranty company and that is what I communicated to the tenant about his situation. We are under contract with the owner to go through the home warranty and are not authorized to spend repair money. I did go around the...

home warranty and home owner based on the situation which will probably get me fired but I did what I thought was right and sent my guy to fix the AC which has been done. We are in the process of fixing a few minor things. We did credit the tenant 10 days of rent this month in which the AC was not operating.I also sent the owner a note and have told him I will not use the home warranty any further. I do not expect to be managing this home much longer. Thanks[redacted]

Response:Below is our response to your inquiry.  All of the charges on your account wereeither authorized by you or permitted in accordance with your PropertyManagement Agreement. All of your other claims are in accurate and deny such.We will mail you a Total Refund  of $235.00 with your final accounting report.1.      8/8/13 & 8/19/13- There was an over charge by $310. This will be refunded to you. 2.      8/29- This was temporary landscape service for Aug while the house was empty. $1203.      9/27- This was temporary landscape service for Sept while the house was empty. $1204.      1/23- This was a pre emergent spray put down to help keep weed growth to a min during weed season.$1505.      7/16- This was for a tenant HOA violation of landscape rules. We went out based on your direction and cleaned up the yard because the tenant failed to do it and you were faced with a large fine per our                          conversation. The amount was charged to you and later collected from the tenant and refunded to you. $2006.      9/12- At your direction you ordered my staff to go out and check your house prior to our normal and routine inspection. $80.7.      8/29/14- At your direction you ordered my staff to go out and check your house prior to our normal and routine inspection. $80.8.      10/31-   The 415.39 is the amount we pulled from the residents security deposit which is as follows:  105.39 Late Fees 9-6-1425.00 5 Day Notice fee 9-8-1425.00 Notice Weeds  9-15-14185.00 Judgement/Court Costs 9-22-14  75.00 Eviction Charge 9-22-14  415.39These fees were fees we earned as per your PMAIn the investigation we noticed omitting charging the eviction administrative fee of $75. We will deduct this from the $315.00 refund giving you a total refund of $ 235.00. Thank You[redacted] [redacted]President

Dear Sirs,We regret that Mr. [redacted] is unhappy with our application policy. Prior to being able to submit and online application the prospect is required to read our application policy that I attached for your review. The prospect only after agreeing to our application policy may proceed to the...

application. I point out number 1 and 14 on this application policy clearly state the application fee is "nonrefundable". In addition we are also charged for these reports. I am willing to have Mr. [redacted] credit, criminal and eviction search report sent to him so that he may supply it to a prospective landlord in the future. Thanks[redacted]Broker-President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Despite some small differences between the verbiage provided and the verbiage on the website, my problem is more with the unethical nature of the billing rather than the billing or the discrepancies in the verbiage itself. Charging customers for products/services you have neither the ability nor inclination to fulfill is unethical. I wonder how many other fees were collected from approved applicants while the merchant had absolutely no intention to deliver on the approved applications. When my application was submitted, the merchant either: a) Already an application for another customer pending (in which case, they should not have run my application until they had the results of the previous applicant);b) Already had an approved application (in which case, they should not have submitted my application at all);or c) The previous applicant was not approved (in which case, my application should have been accepted).From the sole email I received from [redacted], I believe the situation was the "b" scenario from above. Why they submitted my application after having someone else approved is beyond me. The only possible reason for it was to obtain application fees for a property that was no longer rentable. As I have mentioned initially, I would have had no problem being billed if my application was reviewed and rejected. I do have a problem with my application being approved, yet still having nothing to show for it. I believe this rental company is engaging in consumer fraud (defined as: a deceptive practice upon unsuspecting consumers designed to facilitate the payment of money irregardless or grossly disproportionate as to the value of any service actually rendered or any goods provided).Regards,[redacted]

Dear Sirs,[redacted] was informed that he was paid via ACH on November 7, 2014 as per what was due him. I have attached proof of receipt of payment and a copy of his final statement from October 1, 2014 to November 10, 2014. Thank You[redacted]