Essentia Health

Initial Business Response / [redacted] (1000, 13, 2015/08/24) */ Tracy from business called and stated that they have responded directly to customer as there is no HIPPA form in place Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) no one has responded to me to follow up on thisI was told they would call me back and no one every didOur account still shows multiple accounts and I have signed HiPPA formMaybe no HIPPA for all (each and every) accounts you have under my name, but I have signed one Final Business Response / [redacted] (1000, 22, 2015/09/04) */ Re: Ms [redacted] Case No: [redacted] Dear: Ms [redacted] I received your letter dated 7/9/regarding a complaint submitted by you from the office of the Revdex.com of Minnesota and North Dakota We appreciate the opportunity to review and respond to these concerns Per your letter, you state that you would like your account closed with States Collections Services and a statement in writing with the date assuring that your credit report will not be affected in any wayYou also state that you would like all of your accounts to be under one account number as it is confusing for you when you are making payments In my review of your account, I show that our department called you times from 1/14/- 5/27/to discuss payment arrangements on the balance owing as well as sent lettersWe received no response to the calls or lettersA payment of $was received 6/8/which was below the clinic guidelines for a payment plan so the balance was referred to States Collections Services on 7/2/The balance of $will remain with States Collections Services Per your request, I have merged guarantor account numbers [redacted] & [redacted] with guarantor number [redacted] This will leave the one guarantor account number of [redacted] for [redacted] and [redacted] If you have any further questions or concerns, please feel free to contact me directly at [redacted] Sincerely, Tracy [redacted] - Patient Accounts Supervisor Essentia Health

Initial Business Response /* (1000, 13, 2015/08/24) */
Tracy from business called and stated that they have responded directly to customer as there is no HIPPA form in place.
Initial Consumer Rebuttal /* (3000, 15, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
no one has responded to me to follow up on this. I was told they would call me back and no one every did. Our account still shows multiple accounts and I have signed HiPPA form. Maybe no HIPPA for all (each and every) accounts you have under my name, but I have signed one.
Final Business Response /* (1000, 22, 2015/09/04) */
Re: Ms. [redacted]
Case No: [redacted]
Dear: Ms. [redacted]
I received your letter dated 7/9/2015 regarding a complaint submitted by you from the office of the Revdex.com of Minnesota and North Dakota We appreciate the opportunity to review and respond to these concerns.
Per your letter, you state that you would like your account closed with States Collections Services and a statement in writing with the date assuring that your credit report will not be affected in any way. You also state that you would like all of your accounts to be under one account number as it is confusing for you when you are making payments.
In my review of your account, I show that our department called you 10 times from 1/14/15 - 5/27/15 to discuss payment arrangements on the balance owing as well as sent 3 letters. We received no response to the calls or letters. A payment of $25.00 was received 6/8/15 which was below the clinic guidelines for a payment plan so the balance was referred to States Collections Services on 7/2/15. The balance of $222.01 will remain with States Collections Services.
Per your request, I have merged guarantor account numbers [redacted] & [redacted] with guarantor number [redacted]. This will leave the one guarantor account number of [redacted] for [redacted] and [redacted].
If you have any further questions or concerns, please feel free to contact me directly at [redacted].
Sincerely,
Tracy [redacted] - Patient Accounts Supervisor
Essentia Health