Complaint: [redacted] I am rejecting this response because:I would like to get complete resolution from this company in the form of a credit to my account Their response had very little in it other than saying they were going to confirm receipt of the mattress I will not accept their response until a refund has been issued.I repeatedly call and leave messages for their Customer Service team and NO ONE returns my calls anymore I need Revdex.com involved in this matter until the refund has been issued
Dear Revdex.com, We have been in contact with the customer and have advised them to go through the proper channelsWe had advised them to go back to the retailer where they originally purchased which is Linen Chest Mississauga OntarioWe went a step further and called Linen Chest Headquarters to advise them of the situationLinen has reached out to their dealer in Mississauga where Linen Chest Mississauga was to request from the client proper documentation and backup of the warrantyWe are ready and willing to start the warranty process and awaiting proper documentation in order to get startedShould you require further information please hesitate to contact me at 888-764- Regards, Julie
Complaint: [redacted] I am rejecting this response because my complaint was not that my email was not responded, which is what they are apologizing for It is that I received conflicted information on how to submit a claim, and that they will not honour the warranty they advertise for the produce Directing me to deal with the retailer is unheard of after this length of time, especially since they no longer sell Essentia mattressesI did contact Linen Chest as directed, and as suspected, received no response Why advertise a year warranty when you expect the retailer who sold it to honour it? Sincerely, [redacted] ***
RevDex.com:I haven't reviewed the response made by the business in reference to complaint ID [redacted] , but I see my card has been fully credited. So, this can be closed.Sincerely, [redacted]
Dear *** ***,
This email was also sent to you at [email protected] on May 23rd, In response to your inquiry below, please note that we have been trying to contact *** *** via phone and email since April 25th, and never received a response back
He has filed a few
complaints with different statesOne of which was *** from the Consumer Protection Division of Atlanta GA, who was in contact with us (May 13th)We have been working with her to get in contact with him, with no success. The refund was processed May 17, He had informed us of his dispute claim with his credit card companyWe were unable to process the refund without receiving confirmation of a chargeback. I have attached a copy of the following for your records:
- Email sent to *** *** and to the other states
- The State of Washington’s response to our email indicating that they closed their file with this customer
- A fax that we received today from *** ***
***, I trust the above is to your satisfactionPlease do not hesitate to contact me should you have any additional questions
Regards,
Hello,
We sent *** *** a new set of bed sheets and she confirmed via email on Sept27, that she received themEmail confirmation attached
Please let us know should you require any more information
Regards,
Julie
Good morning,I am unable to respond within the complaint file on your database I see the file has been closed, yet I am still awaiting a response from the Linen chest after sending them new photos of the mattress They have been very proactive in phoning and email me, and now they have the photos to assess.I will advise you if and when they agree to honour the warranty. Can you please re-open the file until this is done?Thank you
Hello *** This is to informed you that we will be proceeding with the refund tomorrow Sept.26thThe Seattle store will get in contact with you to get your credit card number to proceed with the refundWe are sorry for the inconvenience
Dear Revdex.com,
We have been in contact with the customer and have advised them to go through the proper channelsWe had advised them to go back to the retailer where they originally purchased which is Linen Chest Mississauga OntarioWe went a step further and called Linen Chest Headquarters to advise them of the situationLinen has reached out to their dealer in Mississauga where Linen Chest Mississauga was to request from the client proper documentation and backup of the warrantyWe are ready and willing to start the warranty process and awaiting proper documentation in order to get startedShould you require further information please hesitate to contact me at 888-764-
Regards,
Julie
Complaint: [redacted]
I am rejecting this response because:I would like to get complete resolution from this company in the form of a credit...
to my account. Their response had very little in it other than saying they were going to confirm receipt of the mattress. I will not accept their response until a refund has been issued.I repeatedly call and leave messages for their Customer Service team and NO ONE returns my calls anymore. I need Revdex.com involved in this matter until the refund has been issued.
Complaint: [redacted]I am rejecting this response because my complaint was not that my email was not responded, which is what they are apologizing for. It is that I received conflicted information on how to submit a claim, and that they will not honour the 20 warranty they advertise for the produce. Directing me to deal with the retailer is unheard of after this length of time, especially since they no longer sell Essentia mattresses. I did contact Linen Chest as directed, and as suspected, received no response.
Why advertise a 20 year warranty when you expect the retailer who sold it to honour it?
Sincerely,[redacted]
Dear [redacted],
We just noticed that your email was not responded to and we truly apologize for this. Customer satisfaction is our priority and are looking into this email mishap. We have decided to state measures and precautions that will prevent such errors in the future. These precautions will...
ensure that such errors will not happen again in the future.
Our protocol is to make sure the product is an Essentia product. Once confirmed with pictures, we then direct the customer to place their claim through the original point of sale, in this case Linen Chest. We honour all Linen Chest’s warranty issues that are within the warranty parameters.
We ask you to please contact Linen Chest directly to place your claim.
We are sorry for the delay, We are confirming that your mattress was received and that your file as been sent to our accounting department for payment.
Revdex.com:I haven't reviewed the response made by the business in reference to complaint ID [redacted], but I see my card has been fully credited. So, this can be closed.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I would like to get complete resolution from this company in the form of a credit to my account Their response had very little in it other than saying they were going to confirm receipt of the mattress I will not accept their response until a refund has been issued.I repeatedly call and leave messages for their Customer Service team and NO ONE returns my calls anymore I need Revdex.com involved in this matter until the refund has been issued
Dear Revdex.com, We have been in contact with the customer and have advised them to go through the proper channelsWe had advised them to go back to the retailer where they originally purchased which is Linen Chest Mississauga OntarioWe went a step further and called Linen Chest Headquarters to advise them of the situationLinen has reached out to their dealer in Mississauga where Linen Chest Mississauga was to request from the client proper documentation and backup of the warrantyWe are ready and willing to start the warranty process and awaiting proper documentation in order to get startedShould you require further information please hesitate to contact me at 888-764- Regards, Julie
Complaint: [redacted] I am rejecting this response because my complaint was not that my email was not responded, which is what they are apologizing for It is that I received conflicted information on how to submit a claim, and that they will not honour the warranty they advertise for the produce Directing me to deal with the retailer is unheard of after this length of time, especially since they no longer sell Essentia mattressesI did contact Linen Chest as directed, and as suspected, received no response Why advertise a year warranty when you expect the retailer who sold it to honour it? Sincerely, [redacted] ***
RevDex.com:I haven't reviewed the response made by the business in reference to complaint ID [redacted] , but I see my card has been fully credited. So, this can be closed.Sincerely, [redacted]
I have received my refund This matter has been resolved to my satisfaction
Dear *** ***,
This email was also sent to you at [email protected] on May 23rd, In response to your inquiry below, please note that we have been trying to contact *** *** via phone and email since April 25th, and never received a response back
He has filed a few
complaints with different statesOne of which was *** from the Consumer Protection Division of Atlanta GA, who was in contact with us (May 13th)We have been working with her to get in contact with him, with no success. The refund was processed May 17, He had informed us of his dispute claim with his credit card companyWe were unable to process the refund without receiving confirmation of a chargeback. I have attached a copy of the following for your records:
- Email sent to *** *** and to the other states
- The State of Washington’s response to our email indicating that they closed their file with this customer
- A fax that we received today from *** ***
***, I trust the above is to your satisfactionPlease do not hesitate to contact me should you have any additional questions
Regards,
Hello,
We sent *** *** a new set of bed sheets and she confirmed via email on Sept27, that she received themEmail confirmation attached
Please let us know should you require any more information
Regards,
Julie
Good morning,I am unable to respond within the complaint file on your database I see the file has been closed, yet I am still awaiting a response from the Linen chest after sending them new photos of the mattress They have been very proactive in phoning and email me, and now they have the photos to assess.I will advise you if and when they agree to honour the warranty. Can you please re-open the file until this is done?Thank you
Hello *** This is to informed you that we will be proceeding with the refund tomorrow Sept.26thThe Seattle store will get in contact with you to get your credit card number to proceed with the refundWe are sorry for the inconvenience
Dear Revdex.com,
We have been in contact with the customer and have advised them to go through the proper channelsWe had advised them to go back to the retailer where they originally purchased which is Linen Chest Mississauga OntarioWe went a step further and called Linen Chest Headquarters to advise them of the situationLinen has reached out to their dealer in Mississauga where Linen Chest Mississauga was to request from the client proper documentation and backup of the warrantyWe are ready and willing to start the warranty process and awaiting proper documentation in order to get startedShould you require further information please hesitate to contact me at 888-764-
Regards,
Julie
Complaint: [redacted]
I am rejecting this response because:I would like to get complete resolution from this company in the form of a credit...
to my account. Their response had very little in it other than saying they were going to confirm receipt of the mattress. I will not accept their response until a refund has been issued.I repeatedly call and leave messages for their Customer Service team and NO ONE returns my calls anymore. I need Revdex.com involved in this matter until the refund has been issued.
Complaint: [redacted]I am rejecting this response because my complaint was not that my email was not responded, which is what they are apologizing for. It is that I received conflicted information on how to submit a claim, and that they will not honour the 20 warranty they advertise for the produce. Directing me to deal with the retailer is unheard of after this length of time, especially since they no longer sell Essentia mattresses. I did contact Linen Chest as directed, and as suspected, received no response.
Why advertise a 20 year warranty when you expect the retailer who sold it to honour it?
Sincerely,[redacted]
Dear [redacted],
We just noticed that your email was not responded to and we truly apologize for this. Customer satisfaction is our priority and are looking into this email mishap. We have decided to state measures and precautions that will prevent such errors in the future. These precautions will...
ensure that such errors will not happen again in the future.
Our protocol is to make sure the product is an Essentia product. Once confirmed with pictures, we then direct the customer to place their claim through the original point of sale, in this case Linen Chest. We honour all Linen Chest’s warranty issues that are within the warranty parameters.
We ask you to please contact Linen Chest directly to place your claim.
We are sorry for the delay, We are confirming that your mattress was received and that your file as been sent to our accounting department for payment.
I have received my refund. This matter has been resolved to my satisfaction.
Revdex.com:I haven't reviewed the response made by the business in reference to complaint ID [redacted], but I see my card has been fully credited. So, this can be closed.Sincerely, [redacted]