Essential Wholesale

We have already taken care of this customer.? She was unhappy because she didn't get a response on Memorial Day when the office was closed.? There was no refund to be given because the order had not been shipped and we don't charge the customers credit card until we ship.Attached is the email chain with the customer and our customer care manager resolving the issue.? Her order has been canceled.? ?

Dear Ms.? [redacted] ,? Please accept our sincere apologies for your experience with Essential Wholesale & LabsI apologize for the inconvenienceWe strive to provide exceptional service for our customers and we failed to do that with youI am truly sorry I know you want no further contact with us, but if there is anything we can do to rectify this situation, please let me know? My email is [redacted] Sincerely,? Val S [redacted] VP Sales & Marketing Essential Wholesale & Labs [redacted]

Dear Ms. ***,
Please accept our sincere apologies for your experience with Essential Wholesale & LabsI apologize for the inconvenienceWe strive to provide exceptional service for our customers and we failed to do that with youI am truly sorry
I know you want no
further contact with us, but if there is anything we can do to rectify this situation, please let me know My email is ***
Sincerely,
Val S***
VP Sales & Marketing
Essential Wholesale & Labs
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have already taken care of this customer. She was unhappy because she didn't get a response on Memorial Day when the office was closed. There was no refund to be given because the order had not been shipped and we don't charge the customers credit card until we ship.Attached is the
email chain with the customer and our customer care manager resolving the issue. Her order has been canceled.

Dear Ms.? ***,?
Please accept our sincere apologies for your experience with Essential Wholesale & LabsI apologize for the inconvenienceWe strive to provide exceptional service for our customers and we failed to do that with youI am truly sorry
I know you want no
further contact with us, but if there is anything we can do to rectify this situation, please let me know? My email is ***
Sincerely,?
Val S***
VP Sales & Marketing
Essential Wholesale & Labs
***