Essentials of Health

The customer vehicle complaint was for the vehicle pulling to the right back in December, the vehicle was aligned and vehicle was driven with technician and service manager, customer took both hands off the wheel to show it was pulling when driving on uneven roads? The dealership did the alignment as promised and the alignment was verified to be correct, customer did not care to hear that? ? Customer proceeded to enter showroom asking for his money back, he was told he could trade it in on something we would try to work it out? We had the vehicle repaired as promised and the alignment was fine, the consumer made decision to not agree with a class A technician and a service manager on the repair? He also chose not to try to work out a trade into something else? His decision to trade it in to another dealer and accept that kind of loss was his decision nothing our dealership caused and we will not accept responsibility for his so called loss? ?

All of our search engine marketing is handled by outside agency.? Our agencies have reached out to [redacted] via email and phone to review the disclaimers and discuss the advertisement.? ? They will also work with him to hopefully put a deal together based on the parameters of the advertisement and his qualifying status.? ? My agency will then communicate with me follow through on the expected purchase.? ? We will also be elevating the level of training with the sales personnel to avoid confusion in the future.? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If nothing is found in the time period which was discussed, I am uncertain as to the next steps Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern I have reviewed the complaint with my service department, they have been unable to duplicate the problem and therefore not being able to verify or address the concern. ** *** has insisted we keep the car and we need him to pick it up as we can not verify the
problem. He was charged an original diagnostic fee and has not been charged a dime since for all the other diagnostics. The service phone log shows phone calls from my service writer Ken on 12/29, 01/02, 01/01/where he either discussed or left a voice mail for ** ***, which he documented in his notes. We are unable to verify the problem and wish that ** *** picks up his car from our facility

Complaint: ***
Dear *** ***, Attached please find documents titled A&B for the Jeep Overland and A&B for the Jeep LibertyThe (A)s showing the purchase price of each car bought from Franklin-Sussex Auto Mall Dealership and the (B)s showing the trade in price we received from *** *** *** *** The combined Loss for both vehicles totals $The vehicles were traded in due to Franklin-Sussex repeated refusal to fix the cars and/or acknowledge that there were problems after attempting to fix them several timesAs per my letter of 04/11/the dealer lied about promising to trade the Jeep Overland and after weeks gone by never produced a trade for us leaving us frustrated and worried enough to take actions and trade the vehicles in at a loss We also incurred other minimal costs involved trying to have the vehicles repaired by another repair shop also as per our above named letter We therefore have rejected the answer from Franklin-Sussex Auto Mall and feel that we are owed the $loss we incurred from dealing with this less then reputable business Please let me know if you need any other information in this matter Thank You, *** ** ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This response is no longer validKevin received a call that the vehicle is still being worked. Please respond when vehicle is repaired and ready for pick up
Regards,
*** ***

All of our search engine marketing is handled by outside agency. Our agencies have reached out to *** *** via email and phone to review the disclaimers and discuss the advertisement. They will also work with him to hopefully put a deal together based on the parameters of the
advertisement and his qualifying status. My agency will then communicate with me follow through on the expected purchase. We will also be elevating the level of training with the sales personnel to avoid confusion in the future.

The voluntary surrender would be a customer decision they would make and the customer would be responsible for any charges incurred from their decision. As far as the current Liberty I would offer the dealership to look at the current problem and as and try to assist where we can
depending on the coverage and what the issues are. They can call me direct at *** and I will have my service Mgrreach out to him

Complaint: ***
I am rejecting this response because:
Business already has a F rating with Revdex.com, The business is at fault and dishonest, and I will be suing in small claims court and contacting the Consumer Affairs Department
Regards,
*** ***

There was never refusal to repair vehicle, so let's assume ** *** was unhappy with my service managers report and repair on his car, wouldn't make sense to get a second opinion at another shop pissubly makibg him happy with repair ** *** chose to trade the vehicle in at another dealership and accept the loss We did nothing wrong, we would have traded his car, nobody refuse to work on it or trade it ** *** once again made a decision to trade it elsewhere suffering the loss

Unfortunately ** *** cancelled the warranty a year later and is not entitled to a full refund, he did receive a refund of $1500, reviewing all the documentation I show ** ***'s signature on the service contract agreeing to $I don't believe the dealership should be responsible for him signing and for coming in one year later to cancel it. I sincerely apologize that ** *** feels slighted on the transaction but all the documents check out and were agreed to and signed. I can not change the warranty company's policy of its cancellation terms

The customer vehicle complaint was for the vehicle pulling to the right back in December, the vehicle was aligned and vehicle was driven with technician and service manager, customer took both hands off the wheel to show it was pulling when driving on uneven roads The dealership did the
alignment as promised and the alignment was verified to be correct, customer did not care to hear that Customer proceeded to enter showroom asking for his money back, he was told he could trade it in on something we would try to work it out We had the vehicle repaired as promised and the alignment was fine, the consumer made decision to not agree with a class A technician and a service manager on the repair He also chose not to try to work out a trade into something else His decision to trade it in to another dealer and accept that kind of loss was his decision nothing our dealership caused and we will not accept responsibility for his so called loss

I have reviewed the deal ** *** deal and he signed and agreed to the service contract according to all the paperwork I have reviewed. The document would have been on display on the doc u pad explaining the coverage and it required a separate signature for approval which ** ***
did sign. A year later he is questioning the service contract and has ask to cancel it which is currently in progress. Warranties are prorated when cancelled outside days. In this case ** *** recieved a $cancellation fee, this fee is determined by the time left on coverage and the miles he has driven which shows he has put approximately 25,miles on the vehicle since the purchase. Because of this he is not entitled to the $he has requested but will be receiving approximately $

Because of the intermittent problem we are going to have the customer drive the car with the pod computer in the car so if the action occurs again we will be able to get codes to aid in the repair. The customer is being called 2/16/

Complaint: ***
I am rejecting this response because:
Because of reasons outlined on original complaint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If nothing is found in the time period which was discussed, I am uncertain as to the next steps
Regards,
*** ***

Unfortunately ** *** vehicle has an electrical problem that required diagnosis which he approved, ** *** was also informed we would pay for one night worth of rental which the dealership did pay and he choose to keep the rental for a longer period of time.? So we would not be
responsible for the approved diagnostic time and the rental he was aware of having to pay for.? ** *** vehicle has 88,miles on it and has no warranty coverage resulting in the past charges and the estimate for repairs.? I have instructed my service manager to provide additional discounted repairs if ** *** would like to take advantage of that, He may contact Jim Tester the service manager at *** to discuss, the current estimate and what we will do for him