Essex Cleaners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted] This letter is a down right LIE! They did tell me the jacket might be shinier and darker just as the message written by [redacted] Leather cleaners states in their message to the Revdex.com in new JerseyI did tell them my son wore the jacket for the first time Christmas Eve and the jacket is newI have the receits to prove itEssex Cleaners was to show the leather after the sleaves were sticking to the jacket, and there was leather pieces missing from the right chest areaIt was totally damagedI wanted restitution for it and told them they were NOT to give it to themThey said maybe they could repair it, and I said they couldn't clean it properly, therefore I did not want them to repairitI told them under no circumstances were they to give the jacket to them I go back to get the jacket on Monday, the day the leather company comes, and find out they have given it to themI was very upset, and told them to get it back I also called the leather company and told them not to repair it; I wanted it backThey did a botched up job against my wishesI feel the two businesses were in kahootz with each other to try and covthe damages As far as it being worn, they don't know leather at allThat was the look of the jacketIt was beautifu before they touched itI had bought it for my son because he had lost a finger on the job, was in severe pain, and fell in love with the jacketI never even told him until one week ago, because I knew he would be distressed He has a black [redacted] leather jacket exactly the same, and it was successfully cleaned about a yesar agoI feel it was shoddy workmanship and a deliberate cover-upI am years old, a registered Nurse , and have worked in critical care my whole life, and have never lodged a complaint against anyoneI have more integrity than the two businesses, and said that to the owner of Essex cleaners, who got paid against my willThey should have advocated for me as there customer, instead of working against me The day the jacket came in, the people that were working were appaled at the jobBut suddenly, it is my fault I will take this to small claims court if I do not get satisfaction because they deliberately worked against my wishes Sincerely, [redacted]

9/22/15She had come in 9/saying she wanted her money backI was confused on what she was talking about when she said that I had switched her pants, She said that it was small and showed that the tag was worn awayHowever, she didn't bring the new pants with her to show me what it should look likeWhen people bring in alterations, we take the tag, write "hem", and we stapled it to the clothing right away and put it in the pile of alterations, There is no way could have switched pants cause her son's clothing are the only School uniform pants have done this school seasononly usually get girls school uniform skirts to be hemmedWhen she came in, all wanted to do is show her that there is no possible way to have switched pants with herHowever, she didn't want to listen and just said that I had to give her money backI had gotten the receipt cause on that receipt it shows her tagsTo make sure if there was another customers tag that I might have missed, but at her tags were stapled onto the receiptHowever, when I got the receipt out she had taken the pants and leftI didn't understand why she took the pants with her if they were old or why didn't she bring her other pants I hemmed as wellAlso, how she could come in and Say I want my money back without me showing her what could have happenedI wanted to resolve this issue because I have it on camera the day her and her family came inIt shows that my husband tagged the pants right away and put it on the sideHowever, when I received the letter on 9/14/15, me, my husband, and an employee called her several times and left messagesShe never returned my calls but I wanted to resolve this issue with herIt might have been that she brought old pants in and didn't realizeThere are so many reasonsAll I wanted to do is reach out to her so we could fix this and show her the camera, receipt, and the materials saved to come to a conclusionHowever, there is no way for us to switch pants when we don't usually get children pantsAnd that her kid's clothings were the only clothes had hemmed so far

May 9,Dear Sirs:I received your letter dated Monday, April 28,(post marked April 29th) on Wednesday, April 30thHere is my response.The customer, *** *** ***, brought the lambskin leather jacket to my company, Essex Cleaners, on Saturday, March 1, to
be cleanedWe told the customer that we send leather garments to another company, *** ’s Cleaners, in ***, NJ to be cleaned.On Monday, March 3, ***’s came to our business to pithe leather jacketUpon inspection of the customer’s jacket, ***’s noticed that the front of the jacket and both sleeves were stained and that the jacket was faded***'s declined to take the jacket with them that day because of the stained and faded condition of the lambskin leather jacket***'s told us that the customer must be notified about the stained and faded condition of the jacket and that the customer must give her approval before ***’s would attempt to clean the jacket as there was no guarantee that the jacket could be successfully cleaned without possible harming the lambskin leather jacket in the process.Essex Cleaners called the customer on March and explained the situation about ***’s being unwilling to proceed with the cleaning unless the customer agreed to it and unless the customer understood that the cleaning might not be successful and may also harm the lambskin leather jacket in the processThis was explained to the customer and the customer gave her approval for ***'s to pithe jacket on it’s next trip to our store and attempt to clean the jacket.***'s pickthe leather jacket on Monday, March and took it to their establishment in ***, NJ, where they attempted to clean itThey returned on March with the jacketThe customer came in on April to pithe jacket and was dissatisfied with the resultsShe said that on the right top of the jacket that spray came outShe requested that we try to clean it again.On April 7, ***'s pickthe jacket and took it back again to their cleaning establishment and tried to clean it once moreThey returned on the following Monday, April The customer was notified that the jacket was back from ***'s, She came in to pithe jacket and was again dissatisfied with the resultsShe subsequently filed this complaint with the Revdex.com.It should be noted that the customer claims that the lambskin leather jacket was newShe also states that the first time her son wore the jacket was on December 31} and in the very next sentence she contradicts herself by stating that the first time her son wore the jacket was Christmas EveBoth ***’s Cleaners and Essex Cleaners inspected the lambskin leather jacket and, in our opinion, the jacket was not newMr** at ***’s felt that because of the wear and tear of the leather jacket that it was three to five years oldThe jacket appeared abused and very wornIn our experience, customers do not bring leather jackets to be cleaned so soon after purchase unless the jackets have been abused.In any event, ***'s Cleaners, with the customer's consent, tried to clean the jacket and was unable to do so due to the poor condition of the lambskin leather jacketTherefore, Essex Cleaners' position is that it is not responsible for replacing the jacket.Should yon have any questions, please do not hesitate to contact me.Thank you.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:Regards,[redacted] This letter is a down right LIE! They did tell me the jacket might be shinier and darker just as the message written by [redacted] Leather cleaners states in their message to the Revdex.com in new Jersey. I did tell them my son wore the jacket for the first time Christmas Eve and the jacket is new. I have the receits to prove it. Essex Cleaners was to show the leather after the sleaves were sticking to the jacket, and there was leather pieces missing from the right chest area. It was totally damaged. I wanted restitution for it and told them they were NOT to give it to them. They said maybe they could repair it, and I said they couldn't clean it properly, therefore I did not want them to repair. it. I told them under no circumstances were they to give the jacket to them.
I go back to get the jacket on Monday, the day the leather company comes, and find out they have given it to them. I was very upset, and told them to get it back.
I also called the leather company and told them not to repair it; I wanted it back. They did a botched up job against my wishes. I feel the two businesses were in kahootz with each other to try and cover-up the damages.
As far as it being worn, they don't know leather at all. That was the look of the jacket. It was beautifu before they touched it. I had bought it for my son because he had lost a finger on the job, was in severe pain, and fell in love with the jacket. I never even told him until one week ago, because I knew he would be distressed.
He has a black [redacted] leather jacket exactly the same, and it was successfully cleaned about a yesar ago. I feel it was shoddy workmanship and a deliberate cover-up. I am 61 years old, a registered Nurse , and have worked in critical care my whole life, and have never lodged a complaint against anyone. I have more integrity than the two businesses, and said that to the owner of Essex cleaners, who got paid against my will. They should have advocated for me as there customer, instead of working against me.
The day the jacket came in, the people that were working were appaled at the job. But suddenly, it is my fault.
I will take this to small claims court if I do not get satisfaction because they deliberately worked against my wishes.
Sincerely,
[redacted]

9/22/15She had come in 9/10 saying she wanted her money back. I was confused on what she was talking about when she said that I had switched her pants, She said that it was small and showed that the tag was worn away. However, she didn't bring the new pants with her to show me what it...

should look like. When people bring in alterations, we take the tag, write "hem", and we stapled it to the clothing right away and put it in the pile of alterations, There is no way could have switched pants cause her son's clothing are the only School uniform pants have done this school season. only usually get girls school uniform skirts to be hemmed. When she came in, all wanted to do is show her that there is no possible way to have switched pants with her. However, she didn't want to listen and just said that I had to give her money back. I had gotten the receipt cause on that receipt it shows her tags. To make sure if there was another customers tag that I might have missed, but at her tags were stapled onto the receipt. However, when I got the receipt out she had taken the pants and left. I didn't understand why she took the pants with her if they were old or why didn't she bring her other pants I hemmed as well. Also, how she could come in and Say I want my money back without me showing her what could have happened. I wanted to resolve this issue because I have it on camera the day her and her family came in. It shows that my husband tagged the pants right away and put it on the side. However, when I received the letter on 9/14/15, me, my husband, and an employee called her several times and left messages. She never returned my calls but I wanted to resolve this issue with her. It might have been that she brought old pants in and didn't realize. There are so many reasons. All I wanted to do is reach out to her so we could fix this and show her the camera, receipt, and the materials saved to come to a conclusion. However, there is no way for us to switch pants when we don't usually get children pants. And that her kid's clothings were the only clothes had hemmed so far.

---------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Tue, Nov 24, 2015 at 4:15 PMSubject: Complaint #[redacted]To: "[email protected]" <[email protected]>
Hello,
I am unable to respond via the complaint link below - my apologies. Thank you so much for your help in resolving this situation. I truly appreciate the help of the Revdex.com and am so glad there are agencies such as your.
This complaint is resolved! I received a check from the business.
Thank you again and kind regards.

Review: I brought a [redacted] leather jacket for my son on Dec.15,2013. The first time he wore it was December 31,2014. he had a rough year, loosing a finger, and I wanted to buy something special for him. The first time he wore it was Christmas Eve. The sleeves were dirty so I took it to Essex Cleaners in the early part of March.. The coat was a beautiful soft brown, lambskin leather. The sleeves were dirty so I took it to be cleaned. I then received a call from Essex stating the leather company wanted to let me know it might be a little shinier after cleaning, and not as soft. My son has the same jacket in black which I have had cleaned before at [redacted] cleaners on [redacted] line and it came out perfect!

I told them to clean the leather jacket. and on 4/4/14 I went to pick it up. It was several shades darker, completely sticky, so much so that the sleeve was sticking to the chest. Then I looked at the right upper chest and there were several areas of leather that were actually missing; Several large areas .I was shocked! I showed it to Essex cleaners employees and staff and they couldn't believe it either. I told them I did not blame them because I realize they sent it out to a leather company. I told them the leather company had ruined the jacket and I wanted it replaced. they said they would show it to the Leather co on Monday, 4/7/14. [redacted] Cleaners. . Ticket # was [redacted]. They gave me the tel no. ###-###-#### to speak to [redacted]. . I told Essex cleaners I did not want it repaired, I wanted the jacket back. I told [redacted] Cleaners the same thing. ie., not to repair the jacket. I never received any response or call back for [redacted] Cleaners after calling them twice. I told the gentleman I spoke with I would then be filing a complaint with the Revdex.com. I told him to send the jacket back to Essex cleaners. I said if they couldn't clean it, they certainly couldn't repair it.

I went to Essex cleaners after work to pick up the jacket. that they were to obtain for me unrepaired. I pick it up and the leather company had tried unsuccessfully to repair it. It is quite obvious that it is a repair. I tell them it is unacceptable to me, and instead of helping me that are screaming at me and telling me I had to pay for it or I could not retrieve the coat, The female continued screaming at me the entire time I was there, so much so that I told her I would be reporting their business to the Revdex.com also. They were rude and unhelpful to me.Desired Settlement: I have obtained my bill from my [redacted] Credit card, and I would like the replacement value of this coat. I have not even told my son, because he lost a finger this year, and was out of work. He will be very upset .I bought it on sale at $407.98 bought December 15 at [redacted] in [redacted].

Also, I was made to pay $45 for the jacket before I could take it off the premises.

Business

Response:

May 9,2014Dear Sirs:I received your letter dated Monday, April 28,2014 (post marked April 29th) on Wednesday, April 30th. Here is my response.The customer, [redacted], brought the lambskin leather jacket to my company, Essex Cleaners, on Saturday, March 1, 2014 to be cleaned. We told the customer that we send leather garments to another company, [redacted] ’s Cleaners, in [redacted], NJ to be cleaned.On Monday, March 3, [redacted]’s came to our business to pick-up the leather jacket. Upon inspection of the customer’s jacket, [redacted]’s noticed that the front of the jacket and both sleeves were stained and that the jacket was faded. [redacted]'s declined to take the jacket with them that day because of the stained and faded condition of the lambskin leather jacket. [redacted]'s told us that the customer must be notified about the stained and faded condition of the jacket and that the customer must give her approval before [redacted]’s would attempt to clean the jacket as there was no guarantee that the jacket could be successfully cleaned without possible harming the lambskin leather jacket in the process.Essex Cleaners called the customer on March 3 and explained the situation about [redacted]’s being unwilling to proceed with the cleaning unless the customer agreed to it and unless the customer understood that the cleaning might not be successful and may also harm the lambskin leather jacket in the process. This was explained to the customer and the customer gave her approval for [redacted]'s to pick-up the jacket on it’s next trip to our store and attempt to clean the jacket.[redacted]'s picked-up the leather jacket on Monday, March 10 and took it to their establishment in [redacted], NJ, where they attempted to clean it. They returned on March 17 with the jacket. The customer came in on April 4 to pick-up the jacket and was dissatisfied with the results. She said that on the right top of the jacket that spray came out. She requested that we try to clean it again.On April 7, [redacted]'s picked-up the jacket and took it back again to their cleaning establishment and tried to clean it once more. They returned on the following Monday, April 14. The customer was notified that the jacket was back from [redacted]'s, She came in to pick-up the jacket and was again dissatisfied with the results. She subsequently filed this complaint with the Revdex.com.It should be noted that the customer claims that the lambskin leather jacket was new. She also states that the first time her son wore the jacket was on December 31} 2014 and in the very next sentence she contradicts herself by stating that the first time her son wore the jacket was Christmas Eve. Both [redacted]’s Cleaners and Essex Cleaners inspected the lambskin leather jacket and, in our opinion, the jacket was not new. Mr. ** at [redacted]’s felt that because of the wear and tear of the leather jacket that it was three to five years old. The jacket appeared abused and very worn. In our experience, customers do not bring leather jackets to be cleaned so soon after purchase unless the jackets have been abused.In any event, [redacted]'s Cleaners, with the customer's consent, tried to clean the jacket and was unable to do so due to the poor condition of the lambskin leather jacket. Therefore, Essex Cleaners' position is that it is not responsible for replacing the jacket.Should yon have any questions, please do not hesitate to contact me.Thank you.Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:Regards,[redacted] This letter is a down right LIE! They did tell me the jacket might be shinier and darker just as the message written by [redacted] Leather cleaners states in their message to the Revdex.com in new Jersey. I did tell them my son wore the jacket for the first time Christmas Eve and the jacket is new. I have the receits to prove it. Essex Cleaners was to show the leather after the sleaves were sticking to the jacket, and there was leather pieces missing from the right chest area. It was totally damaged. I wanted restitution for it and told them they were NOT to give it to them. They said maybe they could repair it, and I said they couldn't clean it properly, therefore I did not want them to repair. it. I told them under no circumstances were they to give the jacket to them.

I go back to get the jacket on Monday, the day the leather company comes, and find out they have given it to them. I was very upset, and told them to get it back.

I also called the leather company and told them not to repair it; I wanted it back. They did a botched up job against my wishes. I feel the two businesses were in kahootz with each other to try and cover-up the damages.

As far as it being worn, they don't know leather at all. That was the look of the jacket. It was beautifu before they touched it. I had bought it for my son because he had lost a finger on the job, was in severe pain, and fell in love with the jacket. I never even told him until one week ago, because I knew he would be distressed.

He has a black [redacted] leather jacket exactly the same, and it was successfully cleaned about a yesar ago. I feel it was shoddy workmanship and a deliberate cover-up. I am 61 years old, a registered Nurse , and have worked in critical care my whole life, and have never lodged a complaint against anyone. I have more integrity than the two businesses, and said that to the owner of Essex cleaners, who got paid against my will. They should have advocated for me as there customer, instead of working against me.

The day the jacket came in, the people that were working were appaled at the job. But suddenly, it is my fault.

I will take this to small claims court if I do not get satisfaction because they deliberately worked against my wishes.

Sincerely,