Essex County Construction Corp.

We would like to take this opportunity to let you know our company spends a lot of time and resources to make sure our policies, procedures and staff are compliant with all Federal and State statutes We are a third party collection agency and as such, we do not own the accounts we collect onWe have thoroughly investigated the allegations made by this consumer and have presented our findings below Ms [redacted] is correctShe settled an account with us in two payments, the last payment posting on September 15, There are procedures and processes for making sure the payments are posted and reported to the client who owns the accountThe accounts must be reported correctly to ensure accounts are closed properlyAll of this takes timeAdditionally, we have to allow time for the payments to clear the bank to ensure we do not have any returned items that must be recollectedOur policy is to allow up to days before we issue final release letters, showing the accounts have been satisfied As far as Ms [redacted] not being able to reach us, we apologizeWe do not know why she could not reach us, as our phones are working and we receive calls on a regular basis It is possible we were very busy, or maybe she called outside of our regular hours of operation As per our operating policy, the final release letter was mailed to the address we have on file, which matches the address on this complaintThe consumer should receive it any day In regards to removing the item from her credit report, we are not able to do soAgain we are a third party collection agency and we do not report to the credit bureausWe are not a credit reporting agencyAny requests having to do with changes to her credit report can’t be handled through us We hope this clears up this matterIf you have any other questions or concerns, please feel free to reach out to us Thank you Synergetic Communication, Inc

Synergetic Communication, Incis a third party collection
agencyWe strive to ensure all of the consumers placed in our office have a
positive experienceWe invest a lot of time, money and resources in training
our agents on how to deliver the positive consumer experience on every
account
they have the opportunity to deal withOur agents are trained to respect the
consumer and the agents know we expect them to do their job to the best of
their ability at all timesSynergetic Communication, Incwants to deliver
positive results to both our consumers and our client, *** ***
We have thoroughly investigated this account and these are
the facts as we know them to be
We contacted our client on behalf of *** *** and
requested the documents as requested by *** ***Once we received the
documents back from our client, we forwarded them to the consumerFrom the
documents provided, it is clear these loans were applied for on-lineThis
being the case, there are no signatures on the loan applicationsSince we do
not own the debt, we can only request the documents and forward the documents
the client providesWe have done this to the best of our abilityMeanwhile,
once we received this complaint, these four accounts were removed from active
collections in our office and will be recalled from our office by the client
We have ceased all collection efforts on these accounts and have no intention
of attempting to contact this consumer again
We hope this clears up any questions you may haveIf you
have any other questions or concerns, please let us know
Thank you

Synergetic Communication, Incis a third party collection
agencyWe strive to ensure all of the consumers placed in our office have a
positive experienceWe invest a lot of time, money and resources in training
our agents on how to deliver the positive consumer experience on every
account
they have the opportunity to deal withOur agents are trained to respect the
consumer and the agents know we expect them to do their job to the best of
their ability at all timesSynergetic Communication, Incstrives to deliver
positive results to both our consumers and clients, in this case, *** ***
*** ***
We have thoroughly investigated this account and these are
the facts as we know them to be
Ms***’s statement of the facts in her complaint are correct
We did enter into a long term payment agreement with the consumerThe payment
plan started off as a plan to pay the balance in fullIn this repayment
process, the payment plan was switched to paying a settlement and then the
terms of the settlement plan were also changed
A few days after Ms*** made her final payment, our
relationship with *** *** ended and all of the accounts were recalled to
*** *** and shut down in our officeOur process to close Ms***’s
account as a settlement was interruptedIt takes thirty days to properly close
an account and make sure all the coding is correctThe recall of all the
accounts at once did not allow the process to be completedWhen *** ***
reviewed the account initially, they saw the account had been set up to pay the
balance in full and they did not realize the payment plan change changed to a
settlement later down the line
We have been in communication with *** *** *** ***
and their records has been adjusted to show this account has been settled in
full, with no more money due from the consumerIf the consumer will contact
*** *** *** *** at 1-866-333-1520, they will be able to address her
concerns and make sure she is satisfied this account has been closed and reported
properly
We here at Synergetic Communication, Inccan’t provide any
written correspondence to this consumer, based on the fact her account is no
longer in our office and we are not under contract with this client at this
time
We apologize for any confusion or inconvenience this created
for Ms***This is one of those situations that needed research to clear
upMs*** should find everything to her satisfaction once she contacts
*** *** *** *** at the number listed above
We hope this clears up any questions you may haveIf you
have any other questions or concerns, please let us know
Thank you
Synergetic Communication, Inc

We
would like to take this opportunity to let you know our company spends a lot of
time and resources to make sure our policies, procedures and staff are
compliant with all Federal and State statutes.
We are a third party collection agency and as such, we do not own the
accounts we
collect onWe have thoroughly investigated the allegations made by
this consumer and have presented our findings below
Ms*** is correctShe settled an account with us in two
payments, the last payment posting on September 15, There are procedures
and processes for making sure the payments are posted and reported to the
client who owns the accountThe accounts must be reported correctly to ensure
accounts are closed properlyAll of this takes timeAdditionally, we have to
allow time for the payments to clear the bank to ensure we do not have any
returned items that must be recollectedOur policy is to allow up to days
before we issue final release letters, showing the accounts have been
satisfied
As far as Ms*** not being able to reach us, we
apologizeWe do not know why she could not reach us, as our phones are working
and we receive calls on a regular basis.
It is possible we were very busy, or maybe she called outside of our regular
hours of operation
As per our operating policy, the final release letter
was mailed to the address we have on file, which matches the address on this
complaintThe consumer should receive it any day
In regards to removing the item from her credit report, we
are not able to do soAgain we are a third party collection agency and we do
not report to the credit bureausWe are not a credit reporting agencyAny
requests having to do with changes to her credit report can’t be handled
through us
We hope this clears up this matterIf you have any other
questions or concerns, please feel free to reach out to us
Thank you
Synergetic Communication, Inc

We have reviewed the information surrounding this complaintThe phone number we believe *** *** is referring to has been attached to three different placements in our office since This would be the same phone number he list as his daytime phone in the complaintWe have taken measures
to make sure the phone number is not called by our office again. We have had no contact with this consumerWe have no record of the message he states he left for us in this complaintWe apologize for any inconvenience this may have caused. As he has requested, we will not be attempting to contact him on this phone number againThank you for the opportunity to address this consumer’s concernsIf there are any further questions or concerns, please feel free to reach out to us

We would like to take this opportunity to let you know our
company spends a lot of time and resources to make sure our policies,
procedures and staff are compliant with all *** *** *** *** We are
a third party collection agency and as such, we do not own the accounts we
collect on
We have investigated the allegations made by this consumer and have
presented our findings below
*** *** states this claim is not valid due to the *** *** *** ** ***We received his dispute and request for ba
documentation on Oct 14, We mailed the requested documents to him on the
same dayDebts do not become invalid because the statute of limitations has
expiredThe debt is still valid, but the option to pursue the debt using the
court system is no longer available
We then received a letter from the consumer stating he had
received the documents, but again stating the debt was not valid due to the
statute of limitationsHe requested the account be removed from our system
We have closed and returned this account to our client. We will not be making any further attempts to
contact this consumer regarding this alleged debt
We are unable to send a letter of “conformation” as
requested by this consumerOnce an account is closed out of our office, we
can’t take any further actions regarding the account
Thank you for the opportunity to respond to this complaint
Please let us know if there are any further questions

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would like a letter from the company stating such. [redacted]

Synergetic Communication, Inc. is a third party collection
agency. This company spends a lot of time and effort in making sure we are
compliant with all laws and our own policies and procedures. We have reviewed
this account and have found the facts to be as follows.
Because of a clerical...

input error, the payment scheduled for
June was posted twice on Ms. [redacted]’s account. Before a refund can be issued, it
is company policy to require proof payment cleared the checking account, to
ensure we do not refund a payment that did not actually clear the bank account.
We also request proof of any overdraft fees incurred due to
our error, so we can refund those also.
In this instance, we followed our policy and procedure as
described above.  Ms. [redacted] called us on
June 11th and advised us the June payment had hit her account twice and she
needed one of the payments refunded. We requested proof that the check cleared and
the consumer had her bank send us the requested proof. We received this information
from the bank by fax on June 15th. The proof sent to us by the bank
did not show any additional fees created due to the payment being deposited. We
offered to wire the money directly into the consumer’s account, but consumer
said her bank would charge her a fee to receive the money in her account, so
wiring the money was not an option. We advised Ms. [redacted] a refund check would
be sent to her by certified mail, as required by company policy. In our type of
business, it is necessary we have the proof of delivery on file for any refunds
issued.
The refund check for $100.00 was sent by certified mail on
June 17, 2015. Although the consumer has stated in this complaint, that her
account will start incurring fees as of June 18th, we have not
received the request for a refund of these fees, along with the documented
proof of the fees having been deducted. We can’t reimburse her for these fees
until the request is made and the proof is sent. Once Ms. [redacted] provides the
requested documents, we will handle any justified reimbursements as per our
company policy and procedures.
This was an unfortunate and isolated event. We apologize for
any inconvenience to Ms. [redacted].
Ms. [redacted]’s refund should arrive any day now and we will
make sure we diligently handle this matter until its conclusion.
If you have any questions or concerns, please let us know.
Thank you for the opportunity to respond to this complaint.

We
would like to take this opportunity to let you know our company spends a lot of
time and resources to make sure our policies, procedures and staff are
compliant with all Federal and State statutes. 
We are a third party collection agency and as such, we do not own the
accounts we collect on. We have thoroughly investigated the allegations made by
this consumer and have presented our findings below.
Ms. [redacted] is correct. She settled an account with us in two
payments, the last payment posting on September 15, 2015. There are procedures
and processes for making sure the payments are posted and reported to the
client who owns the account. The accounts must be reported correctly to ensure
accounts are closed properly. All of this takes time. Additionally, we have to
allow time for the payments to clear the bank to ensure we do not have any
returned items that must be recollected. Our policy is to allow up to 30 days
before we issue final release letters, showing the accounts have been
satisfied.
As far as Ms. [redacted] not being able to reach us, we
apologize. We do not know why she could not reach us, as our phones are working
and we receive calls on a regular basis. 
It is possible we were very busy, or maybe she called outside of our regular
hours of operation.
As per our normal operating policy, the final release letter
was mailed to the address we have on file, which matches the address on this
complaint. The consumer should receive it any day.
In regards to removing the item from her credit report, we
are not able to do so. Again we are a third party collection agency and we do
not report to the credit bureaus. We are not a credit reporting agency. Any
requests having to do with changes to her credit report can’t be handled
through us.
We hope this clears up this matter. If you have any other
questions or concerns, please feel free to reach out to us.
Thank you
Synergetic Communication, Inc.