Sign in

Essex Elevator Industries Inc.

Sharing is caring! Have something to share about Essex Elevator Industries Inc.? Use RevDex to write a review
Reviews Essex Elevator Industries Inc.

Essex Elevator Industries Inc. Reviews (4)

Tell us why hereOn October 15, 2014 the complainant visited the office of Essex Elevator and made two payments of $2,and $At no time was this payment made to me directly as he indicates, I have not seen this individual in approx 7 months his claim to
directly paid me is false... Later that day I spoke to the complainant during which he was specifically told by myself that considering his past payment history which averages days or more, this repairs must be paid in full prior to any commencement of such workHis payment of $900.00 was for repairs conducted over days...There are numerous safety items that need to be corrected on this elevator, and he being the owner and the responsibe individual to ensure same is done, has neglected to maintain the unit accordingly, in an effort to :lets just fix it as we go along" He was advised unless all the required items are taken care of on the full payment is paid in advance, we would no commence any repair.His payment history reflects payments are made only if other service is required and had been so for many years,, which has resulted in numerous suspension of service until invoices were paid... He was in September place in a paid in advance statusHe was advised on many occasion that this repair had to be paid in full or such repairs would not be performedThis being the case he continued to ignored his payment history and insist it will be paid when the job was completed... In this regardthe required material were purchase but would not be installed unless paid for in full...This was refused by him and as such he was refunded his deposit of $2,

I am rejecting this response because:
Total LIE! Never was told pay in full, in fact if I was, I would've Not once in the months I called did he have the manhood to pick up the phone and talk to me He was hiding behind his secretary who kept saying he was out of the country months!!! Bad business! If you were too busy or needed more payment you should've communicated it, I made every effort to get a hold of you, and was very patient It's sad I had to move to my attorney and the Revdex.com to get some attention

Review: On October 15, 2014 we gave [redacted](owner) of Essex elevator a check for $2500 as a 50% deposit to complete the work on our elevator. He stated he would have to order the motor from a company that makes it because its customized it would take 4-6 weeks to get the part and complete the work. 6 weeks expired on November 26, 2014. We have called his office and spoke to [redacted] several times about the issue, she has given us no timeline, no information, and states [redacted] "is out of the country and has not returned yet" . Every week for the past 5 weeks we'd call and get the same answer that he is returning next week from out of the country. We attempted to resolve this matter via several phone calls, via text and phone call to [redacted]'s personal cell phone #, and most recently through our attorney with a demand letter.Desired Settlement: He give us back the funds he took for the job or simply complete the job, its irresponsible and unethical to behave this way.

Business

Response:

Tell us why here... On October 15, 2014 the complainant visited the office of Essex Elevator and made two payments of $2,500.00 and $900.00.. At no time was this payment made to me directly as he indicates, I have not seen this individual in approx 7 months ... his claim to directly paid me is false... Later that day I spoke to the complainant during which he was specifically told by myself that considering his past payment history which averages 180 days or more, this repairs must be paid in full prior to any commencement of such work... His payment of $900.00 was for repairs conducted over 137 days...There are numerous safety items that need to be corrected on this elevator, and he being the owner and the responsibe individual to ensure same is done, has neglected to maintain the unit accordingly, in an effort to :lets just fix it as we go along" He was advised unless all the required items are taken care of on the full payment is paid in advance, we would no commence any repair.His payment history reflects payments are made only if other service is required and had been so for many years,, which has resulted in numerous suspension of service until invoices were paid... He was in September 2014 place in a paid in advance status.. He was advised on many occasion that this repair had to be paid in full or such repairs would not be performed.... This being the case he continued to ignored his payment history and insist it will be paid when the job was completed... In this regard... the required material were purchase but would not be installed unless paid for in full...This was refused by him and as such he was refunded his deposit of $2,500.00..

Consumer

Response:

I am rejecting this response because:

Total LIE! Never was told pay in full, in fact if I was, I would've. Not once in the 4 months I called did he have the manhood to pick up the phone and talk to me. He was hiding behind his secretary who kept saying he was out of the country. 4 months!!! Bad business! If you were too busy or needed more payment you should've communicated it, I made every effort to get a hold of you, and was very patient. It's sad I had to move to my attorney and the Revdex.com to get some attention.

Review: Essex Elevator was contracted in June 2013 to install an elevator system in our church which is [redacted]. As per the contract this work was suppose to have taken only eleven, 11 weeks. The owner charged us $33,000.00 to do the installation of the elevator. We gave the owner $16,000.00 to start the job. At this point the contractor has been paid over 60 % of the cost. We have been trying to get the owner to come and complete the job and up until now we still cannot get the elevator installed. This lack of service is costing us money, not even counting the numerous times our pastor, deacons, other board members tried reaching the owner as well as going into the office. countless times we have sent emails, text, and even call the owner, and he has not even returned the calls. We have gone down to the office numerous times requesting, pleading and begging the office staff to please help us by communicating with their boss to please send someone to work on the elevator and still our request has been disregarded. When our Pastor finally got him on the phone he made promises about sending someone down to do the work and of course, no one came. We really did not want to involve the Revdex.com however we are just so tired of pleading with the office staff and trying to connect with the owner that we don't know what else to do. I must interject that even when there was no work being done we still give more money because we did not know what was the reason why the job wasn't done. We are asking your assistance in getting this job done, We cannot get the certificate of occupancy for our sanctuary because the elevator is not completed. We have been under construction for 2 and a half years and this is the only job that is holding us up. We believe that his behavior does not warrant an A

plus rating. He has behaved unprofessional, irresponsible, and he is not concerned about pleasing his clients. The lack of communication is unacceptable.Desired Settlement: we would like the work to be done as soon as possible.

Check fields!

Write a review of Essex Elevator Industries Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Essex Elevator Industries Inc. Rating

Overall satisfaction rating

Description: Elevators - Sales & Service

Address: 5A Whittlesey Ave, East Orange, New Jersey, United States, 07018

Phone:

Show more...

Add contact information for Essex Elevator Industries Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated