Essex Property Trust

I have lived in a building for multiple years that has recently been purchased by EssexI honestly didn't have a ton of issues prior to the changeNot only did Essex's purchase of my building change things in the building but we also endured a lot of staff changesEvery person that made my community what it was has leftWe are now down to two people who provide that feelingOn to the problem I have with my community besides the constant change in strong staffI had an ongoing issue with a cleaning lady(had no idea who it was initially) who parked in the fire lane blocking my car inI reported it several times and was advised to call the community security to tend to the issueAfter multiple times of me sitting in my car hoping someone would come to move it, I finally called community security regarding the issueSecurity decided to have the car towedHowever, this didn't change anything as I pulled in one day and she was parked in the fire lane behind my car AGAIN! So I politely honked and gestured that I needed to parkShe became irate and use profanity at me, took a picture of my car parked in my space and went to the office to complainShe called the one lady who's trusted among the residents who assured me her profanity and behavior was unacceptableThe office said she would not clean our building anymoreNot long after my storage in my parking space was broken intoThe office staff said they didn't believe she had been responsible for it and I should make a police report and that was it My most recent complaint is regarding the way things have been handled with an issue with online rent payI had around a $credit on my online profile which I reported to the office that I felt it was a mistake that had been sitting there for daysI also had a pending charge I did NOT authorize and the office staff insisted I authorized it by accidentThe way the online rent payment is set up you have to manually type the amount, check the box and also hit submit, NO WAY that was done on accidentI was also told that maybe someone took my identityWhich wouldn't make sense for someone to steal my identity and over pay my rent unless they were on the receiving end of the paymentI also incurred a fee because my bank stopped the unauthorized chargeI have requested to speak with Essex and I was refused contact informationI contacted Essex on my own and was calledI returned the call and never received a call back I instead keep getting the new manager trying to contact meI have requested that I do not speak to the new manager because when I spoke to him he was incredibly rudeI complained about the fee and he insinuated that the fee wasn't a lot of moneyHe also told me he didn't believe the fee would be waivedI did not appreciate his tone or a matter of fact attitude and no willingness to helpI explained to Essex in my voicemail that I did not want to associate with someone like thatIn the voicemail from Essex I was told I would get a call back or the manager I requested NOT to speak with explain everything to meIt took several emails that was forwarded by his staff and my email stating he purposely chooses not to respondI am not happy with Essex or the staff at this pointI'm incredibly turned off by how they handle the problems that affect tenantsFor a problem of this size, I'm not sure I feel confident about them solving larger problems