Dear [redacted] , I have put together all the information and communication regarding this complaintAttached is an explanation and answer to the complaint, the claim we filed on behalf of the customer, and both manufacturer inspection reports.Our company has been operating for years and we take pride in every aspect of this businessIt has always been our policy to be sure our customers are satisfied and we take every opportunity to accommodate themWe felt we did exactly what our customer asked of us but even then they were still not pleased with the results.Please review the documents and let us know if there is anything else you need.Thank you,
Date: January 11, 2017To Whom It May Concern,This is in response to the complaint from [redacted] complaint # [redacted] .Attached is the following documentation:Item 1: Contract dated 4-22-signed by [redacted] The document shows the style and color of the carpet ordered, the work to be performed, and the amount to be paidAt this time [redacted] placed a $deposit on the contract.Item 2: Letter dated 5-11-from [redacted] to Rick R***.Item 3: Letter dated 5-17-from [redacted] to Ed N***.Item 4: Letter dated 5-18-from [redacted] to Ed N***.Item 5: Letter-dated 6-1-from Ed N [redacted] to [redacted] .Item 6: Invoice dated 6-1-to [redacted] for the special order carpet.Item 7: Letter (page) dated 6-22-from [redacted] to Fred E***Item 8: Letter dated 7-26-from Tammy B [redacted] to [redacted] Item 9: Letter dated 8-8-from Tammy B [redacted] to [redacted] .Item 10: Letter dated 8-27-from [redacted] to Fred E***.Item 11: Letter dated 9-2-from Fred E [redacted] to [redacted] .Item 12: Letter dated 11-17-from [redacted] to MrEssis.Item 13: Notes MsB [redacted] kept regarding [redacted] .As you can see, Essis and Sons attempted to contact [redacted] numerous times to refund the full amount of his deposit even though we were under no obligation to do so since he ordered a special order product and signed the contractSince the initial deposit was made by credit card, the refund must be made to his credit card [redacted] refuses to provide his credit card information.Thank you,Fred E.President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The agreement to replace the defective carpet for the second time is very acceptableMrE [redacted] was very professional and cordial Regards, James S [redacted]
Dear [redacted] , I have put together all the information and communication regarding this complaintAttached is an explanation and answer to the complaint, the claim we filed on behalf of the customer, and both manufacturer inspection reports.Our company has been operating for years and we take pride in every aspect of this businessIt has always been our policy to be sure our customers are satisfied and we take every opportunity to accommodate themWe felt we did exactly what our customer asked of us but even then they were still not pleased with the results.Please review the documents and let us know if there is anything else you need.Thank you,
Date: January 11, 2017To Whom It May Concern,This is in response to the complaint from [redacted] complaint # [redacted] .Attached is the following documentation:Item 1: Contract dated 4-22-signed by [redacted] The document shows the style and color of the carpet ordered, the work to be performed, and the amount to be paidAt this time [redacted] placed a $deposit on the contract.Item 2: Letter dated 5-11-from [redacted] to Rick R***.Item 3: Letter dated 5-17-from [redacted] to Ed N***.Item 4: Letter dated 5-18-from [redacted] to Ed N***.Item 5: Letter-dated 6-1-from Ed N [redacted] to [redacted] .Item 6: Invoice dated 6-1-to [redacted] for the special order carpet.Item 7: Letter (page) dated 6-22-from [redacted] to Fred E***Item 8: Letter dated 7-26-from Tammy B [redacted] to [redacted] Item 9: Letter dated 8-8-from Tammy B [redacted] to [redacted] .Item 10: Letter dated 8-27-from [redacted] to Fred E***.Item 11: Letter dated 9-2-from Fred E [redacted] to [redacted] .Item 12: Letter dated 11-17-from [redacted] to MrEssis.Item 13: Notes MsB [redacted] kept regarding [redacted] .As you can see, Essis and Sons attempted to contact [redacted] numerous times to refund the full amount of his deposit even though we were under no obligation to do so since he ordered a special order product and signed the contractSince the initial deposit was made by credit card, the refund must be made to his credit card [redacted] refuses to provide his credit card information.Thank you,Fred E.President
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The agreement to replace the defective carpet for the second time is very acceptableMrE [redacted] was very professional and cordial Regards, James S [redacted]