Dear [redacted] We have given you all relevant information in regards to your complaintYou have a copy of the contract that you signed showing all fees and the terms and conditions of your accountYou also have copies of the past months of processing that show the fees you have been chargedWe are not holding any of your funds and have billed you according to your contractIf you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####Regards, Customer ServiceMerchant Focus
Dear [redacted] , Please see attached your contract and schedule of feesThis contract shows that your merchant account is with EVO payments and lists fees associated with your accountI spoke with account services and they are not holding any fundsAll money has been deposited into your account minus feesI have also attached your April statement showing your sales, deposits and fees charged for your accountYour May Deposit will be available around June 6thThis statement will show your May sales, deposits and feesI can assure you we are not holding any of your salesOnce your May Statement is available I can send that to you as wellIf you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####Regards, Sarah S [redacted]
This business is a scam, don't ever use themThey take advantage of small business owners with no regard for proper customer serviceThey charged me month upon month for a service I wasn't even usingI had spoken once with a salesperson to see if I was eligible for their payment processing app, was told my business was under review, and then charged monthly without any warningA good business would have called me to confirm my business was approved, reached out when they saw I wasn't using the service (yet still being charged), and provided a full refund when I finally realized who they were (the charges were labeled non-descriptively in my bank statements so I had no idea what it even wasDo not do business with these guys!!
So I will start from the very start,
I had put in an application through Authorize.net for a payment gateway, they had accepted my application and had began to file applications for merchant services for me
Soon after I was contacted by an account adviser for the merchant service company "Merchant Focus" His name is supposedly "Drew S***
I ask a series of questions, like about feesI asl him are there any fees I should be aware of, he says no, not other than the small (below 2%) on every batch they deposit to me(later I go on to find this was a lie, I was charged $that still has not been explained to me! I needed to be aware of this mind you)
So all the paperwork gets sorted and my website is back to accepting payment, huray!
Well a week goes by and several orders later, and absolutely zero deposits have entered my accountso I email my "account adviser" about it (i can show evidence of ALL of this) he tells me they should be in there any day
I am responding to Revdex.com Complaint ID # [redacted] v Established Merchant Focus. According to our records this problem has been resolved and the customer is satisfied. Here is what we show: On 02/25/15 it was placed on 100% reserve by Loss Prevention due to being over the volume and they...
had processed sales over their max ticket. We requested bank statements in order to update the volume limit that was assigned. We received the bank statements and as of 4/7/15 the volume limit was raised and the reserve percentage was changed back down to 0%. So, a release of funds was initiated for $11,552.47 and two weeks later on 4/22 another $8,552.47 was released. They are currently at 0% reserve and in good standing. Please let me know if you have any additional questions. Thank you![redacted]Merchant Focus###-###-#### FAX: ###-###-####[redacted]
Dear [redacted]We have given you all relevant information in regards to your complaint. You have a copy of the contract that you signed showing all fees and the terms and conditions of your account. You also have copies of the past 2 months of processing that show the fees you have been charged. We are not holding any of your funds and have billed you according to your contract. If you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####. Regards, Customer ServiceMerchant Focus
[redacted] Funds in in regards to the Chargeback on this account:[redacted] [redacted]Have been released today (2/23/2015). Funds will be deposited into the bank account on file within the next 5 to 10 business days. Funds released:$1,449.44$4,996.79Regards, [redacted]...
Dear [redacted], Please see attached your contract and schedule of fees. This contract shows that your merchant account is with EVO payments and lists fees associated with your account. I spoke with account services and they are not holding any funds. All money has been deposited into your...
account minus fees. I have also attached your April statement showing your sales, deposits and fees charged for your account. Your May Deposit will be available around June 6th. This statement will show your May sales, deposits and fees. I can assure you we are not holding any of your sales. Once your May Statement is available I can send that to you as well. If you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####. Regards, Sarah S[redacted]
I was not informed on any of this and at the time of the supposed "fees" I had more than enough sufficient funds. and I thought that you said it wasnt you that the fees came from it was a different company? now the story is changing. Im getting pretty impatient with this stuff.I would appreciate if you do whats right and give me the money that I worked very hars for.... ITS NOT FAIR AT ALLAnyway, how do I escalate this? Because this is wasting too much of my time. First you keep hundreds of dollars from me and for weeks I call over and over and over and your account advisors and billing supports reps have absolutely no clue why or what has happened, then I message you and you say its not you that fee'd me, than a week later your telling me it was you that fee'd me. You guys aren't gonna give me the money I earned without a fight huh? why? please stop wasting my time. Also, can you explaim why you heald my first.... 5-10 batches for an entire month, and then all of a sudden when I do get a deposit its HALF OF WHAT I MADE!!!! Come on man!!!!! Stop wasting my time please.
Regards,
[redacted]
Dear [redacted] We have given you all relevant information in regards to your complaintYou have a copy of the contract that you signed showing all fees and the terms and conditions of your accountYou also have copies of the past months of processing that show the fees you have been chargedWe are not holding any of your funds and have billed you according to your contractIf you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####Regards, Customer ServiceMerchant Focus
Dear [redacted] , Please see attached your contract and schedule of feesThis contract shows that your merchant account is with EVO payments and lists fees associated with your accountI spoke with account services and they are not holding any fundsAll money has been deposited into your account minus feesI have also attached your April statement showing your sales, deposits and fees charged for your accountYour May Deposit will be available around June 6thThis statement will show your May sales, deposits and feesI can assure you we are not holding any of your salesOnce your May Statement is available I can send that to you as wellIf you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####Regards, Sarah S [redacted]
This business is a scam, don't ever use themThey take advantage of small business owners with no regard for proper customer serviceThey charged me month upon month for a service I wasn't even usingI had spoken once with a salesperson to see if I was eligible for their payment processing app, was told my business was under review, and then charged monthly without any warningA good business would have called me to confirm my business was approved, reached out when they saw I wasn't using the service (yet still being charged), and provided a full refund when I finally realized who they were (the charges were labeled non-descriptively in my bank statements so I had no idea what it even wasDo not do business with these guys!!
So I will start from the very start,
I had put in an application through Authorize.net for a payment gateway, they had accepted my application and had began to file applications for merchant services for me
Soon after I was contacted by an account adviser for the merchant service company "Merchant Focus" His name is supposedly "Drew S***
I ask a series of questions, like about feesI asl him are there any fees I should be aware of, he says no, not other than the small (below 2%) on every batch they deposit to me(later I go on to find this was a lie, I was charged $that still has not been explained to me! I needed to be aware of this mind you)
So all the paperwork gets sorted and my website is back to accepting payment, huray!
Well a week goes by and several orders later, and absolutely zero deposits have entered my accountso I email my "account adviser" about it (i can show evidence of ALL of this) he tells me they should be in there any day
I am responding to Revdex.com Complaint ID # [redacted] v Established Merchant Focus. According to our records this problem has been resolved and the customer is satisfied. Here is what we show: On 02/25/15 it was placed on 100% reserve by Loss Prevention due to being over the volume and they...
had processed sales over their max ticket. We requested bank statements in order to update the volume limit that was assigned. We received the bank statements and as of 4/7/15 the volume limit was raised and the reserve percentage was changed back down to 0%. So, a release of funds was initiated for $11,552.47 and two weeks later on 4/22 another $8,552.47 was released. They are currently at 0% reserve and in good standing. Please let me know if you have any additional questions. Thank you![redacted]Merchant Focus###-###-#### FAX: ###-###-####[redacted]
Dear [redacted]We have given you all relevant information in regards to your complaint. You have a copy of the contract that you signed showing all fees and the terms and conditions of your account. You also have copies of the past 2 months of processing that show the fees you have been charged. We are not holding any of your funds and have billed you according to your contract. If you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####. Regards, Customer ServiceMerchant Focus
[redacted] Funds in in regards to the Chargeback on this account:[redacted] [redacted]Have been released today (2/23/2015). Funds will be deposited into the bank account on file within the next 5 to 10 business days. Funds released:$1,449.44$4,996.79Regards, [redacted]...
[redacted]###-###-#### FAX: ###-###-####[redacted]
Dear [redacted], Please see attached your contract and schedule of fees. This contract shows that your merchant account is with EVO payments and lists fees associated with your account. I spoke with account services and they are not holding any funds. All money has been deposited into your...
account minus fees. I have also attached your April statement showing your sales, deposits and fees charged for your account. Your May Deposit will be available around June 6th. This statement will show your May sales, deposits and fees. I can assure you we are not holding any of your sales. Once your May Statement is available I can send that to you as well. If you need further assistance understanding your statement, contract or fees that have been charged please call our Account Services Department directly at: ###-###-####. Regards, Sarah S[redacted]
I was not informed on any of this and at the time of the supposed "fees" I had more than enough sufficient funds. and I thought that you said it wasnt you that the fees came from it was a different company? now the story is changing. Im getting pretty impatient with this stuff.I would appreciate if you do whats right and give me the money that I worked very hars for.... ITS NOT FAIR AT ALLAnyway, how do I escalate this? Because this is wasting too much of my time. First you keep hundreds of dollars from me and for weeks I call over and over and over and your account advisors and billing supports reps have absolutely no clue why or what has happened, then I message you and you say its not you that fee'd me, than a week later your telling me it was you that fee'd me. You guys aren't gonna give me the money I earned without a fight huh? why? please stop wasting my time. Also, can you explaim why you heald my first.... 5-10 batches for an entire month, and then all of a sudden when I do get a deposit its HALF OF WHAT I MADE!!!! Come on man!!!!! Stop wasting my time please.
Regards,
[redacted]