eStarland

[redacted] ***, In response to complaint # [redacted] by Galen Head, his trade in items were received on April 27, in which he received an email that stated it would take 2-bisuness days to process the items and apply the credit to his account On May 1, the trade credit was applied to the order that he had made for a [redacted] system, which was business days from when the order was received The money order was also processed on this date The order was then shipped out on May 1, as the purchase had then been fully paid for During the years in which [redacted] has been a loyal customer, he has voided 90% of the orders that he has placed with us Before we had been lenient with him about payments, as we understood that he had issues being able to pay off his orders Some of these orders would be held for up to 2-months while we waited for payments, which would then be voided by the custoemr He has since then been told that we cannot do this for him anymore, as it is unfair to the rest of our customers who are given business days to send in the payments for their purchases before their orders are cancelled We uderstand that each of our customers are important, and we are more than willing to work with [redacted] ***, so long as he adheres to the same practices that we uphold with the rest of our customers So long as he pays for his order within the alloted time that we give everyone else, we will keep the order open At this time, we do not offer a layaway service, but it has been suggested to upper management as a possible service to our customers Should you have any questions, please feel free to contact usThank you for your services Sincerely, Ruby M [redacted] estarland.com [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] , The cash value of credit is 70% of the totalThis is explained in our trapage here: [redacted] Unfortunately we are unable to make any exceptions as this policy is clearly marked on the trahelp pageAs for the system, we do expect it to have it in stock sometime in the near future but due to the limited availability from our distributors, we do not have an exact dateThank you

THIS IS THE WORST COMPANY ***DO NOT USE [redacted] Their contract is a roll over, that they do not tell you about, so you are locked in without knowing itMy machine broke and when I called to fix it they would not help me because they had my address listed incorrectly on their endFor weeks I tried to resolve my problems with them all of the while not being able to accept payments from my customersI was forced to switch companies when Moneris would not help meAfter I switched I found out about the roll over contract and they charged me $to cancel!! I had to pay them to avoid legal charges and essentially paid them for broken equipment and their inability to assist me

Dear [redacted] , In response to complaint #from [redacted] ***, we have spoken with the customer in concern to the item that he was attempting to purchase to exchange for another item For any items that we take in for resale, we make sure that the items work, and for items like the [redacted] *, which are only a few years old, will have to have the warranty sticker intact, or we will place our own on the system We did receive correspondance from [redacted] that the system did not have a warranty sticker from our company, and he was told it should be fine so long as the [redacted] stickers were still intact Upon receiving the returned item, both of the warranty stickers as well as the side stickers showed that they had been tampered with, as they have been removed to access the screws to open the system The screws to the system were also stripped, as if they were removed with the incorrect tool There is also evidence of scratches on the top of the system that did not coincide with the bottom of the system, which is a sign that the top was swapped out, as the bottom portion of the system contains the serial number All of these signs of damage are ones that we look for when selecting used items for resale, and we would not sell an item to a customer in this condition As our day warranty has been voided, due to signs of tampering on the item, we cannot accept the [redacted] for repair, or exchange for another item We have since then shipped the system back to [redacted] ***, as he has already paid for the return shipping on the item We are sorry we cannot come to the resolution that [redacted] has requested We cannot process an exchange, as the [redacted] warranty stickers have been tampered with We have shipped the system back to [redacted] ***, and he should soon be in possession of his property Thank you for your service, and feel free to contact us if you have any further questions Ruby M [redacted] eStarland Customer Support eStarland.com ###-###-####

Moneris over charged me 600$I called several times and was told each time a manager would be in contact with meFive times actuallyno one ever called me backonce everything was worked out they only offered to pay back 119$ of the 600$ over chargeNever would I use this service again where they just go into your bank account and take money

Dear Kamal Dhingra, We again wanted to apologize to you regarding the difficulty you have experienced ordering a [redacted] system from usOur suppliers still have very limited quantities of this systemHowever, with the recent release of the Standard System package, the chances of us getting in either one of these may slightly increaseAt this point, we would advise that you check our website frequently as that will be updated quicker than the notification listDue to our policy on cash out requests, we will be unable to issue you the full amount as a checkWe can do the standard 70% of your trade in credit value We do again apologize for any inconvenience that this may have causedPlease feel free to contact us at any point if you have any questions or need any assistance in ordering a [redacted] the next time we have them in stock Greg O [redacted] eStarland

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: Merchant states that "As for the system, we do expect it to have it in stock sometime in the near future but due to the limited availability from our distributors, we do not have an exact date." This is purely as the product page has said "temporarily out of stock." since November Merchant has made no attempt to reach out and find stock to fill my orderI would alike proof that they have had the item in stock for sale in the past months as a new item and have quickly sold their stockI think they as misleading me and other customers by stating something is temporarily out of stock when I have never seen it in stockAs it stands, as a customer with no reasonable time frames or answers about product availability apart from "we don't know when we will have this in stock." for more than months, I feel like my trade ins were accepted under pretense (claiming to have products temporarily unavailable) and now my credit at full value is held hostage until they stock this system unless I accept a 70% value cash out or settle for other merchandise that I do not wantI refuse to do business with this merchant in the future after being a customer for more than years as this experience has ruined my opinion of their business practices and customer serviceI would just like the rest of my credit refunded in full and take my business elsewhere Regards, [redacted]

[redacted] I just started to use PAYD weeks ago and when I tried to process a payment for our client they collected $from our client credit card and $from our bank account as their fees for their work that they did not do anything after that, they hold the money into their accountI was told before I apply this service that I will get my money in the second day, it's been now one week and they have our client money and charged us for their fees and don't want to give us our paymentThey started to play with us and waste the time, first they told us they want a copy of the our invoice to the client, we send them the invoice and the work authorization, after a day they told us they need the credit card billing addressI'm having trouble to get my money from themI have doubt this is a scam or fraud Please don't use this service DON'T APPLY FOR THIS [redacted] YOU WILL NOT GET YOUR MONEY AND YOU WILL HAVE MANY TROUBLES

They are covering their behinds for being extremely late and to the point where a meeting with a lawyer was scheduled for that same day that this cash out was suddenly approved If I knew they would act that fast I would have had a lawyer present with me when the cash out was day late Not going to buy this lie I deserved that 30% fee cash out for waiting that long Your company has been tainted online and will be tainted locally due to this You hit a string with a renowned collector

[redacted] , In response to complaint # [redacted] from [redacted] , the controller we received as returned by him showed signs of a direct impact to the button that he claimed was not working and was jammed This is not damage that would have been caused in shipping According to our warranty policy, we do not cover and damages caused by misuse, negligence, or accident We did repair the controller out of good will, and tested it to work, but did explain that the controller button would feel a little different due to the repairThe controller was returned with a note in regards to this matter The controller was returned, and had not been removed from the packageHe had sent the controller back requesting the return and refund of the controllerWe spoke with [redacted] in this regards and explained to him that the damage is not covered under our warranty and is not eligible for return and had the item returned back to him again We understand that each of our customers are important, but due to the nature of the damage of the controller, we cannot replace it under our warranty at this time Should you have any further questions, please feel free to contact us Thank you for your services Ruby eStarland.com ###-###-####

duplicate complaint cid ***:Yes, I purchased *** from estarland on august and I noticed that estarland did not place their usual warranty sticker on the *** which I purchased from themI then sent an email to estarland inquiring about why they did not include a warranty sticker but I received no responseHowever, about two weeks after purchasing the *** from estarland I noticed that the system had overheating problems and then it no longer turned with the *** controller only Manuelly but it needs the *** controller to operate system when turned onAfter returning the system to estarland and explaining what problems I was having with the system instead of an apology about not including the stores warranty sticker or responding to my email or even not thoroughly inspecting the *** system before hand instead, estarland sent me email saying that my system couldn't be covered by them because a manufacturers warranty sticker was missingSo after explaining to estarland that only the original buyer of the *** which I bought used from estarland could have the eligibility to extend the warranty, estarland kept insisting that they could not sell the *** system with its manufacturers warranty sticker being missing even though the warranty has already expired since the original ownerI even offered to pay for the repairs of the *** which I returned to estarland though I wanted to exchange for a different game systemThis system was very expensive even used costing $and I don't think its fair for estarland not to perform the maintainence on the *** which I purchased from them prior to purchase and suddenly no warranty/sticker or any replacement service.I have made many requests to estarland for an exchange to the *** which I purchased from them even while offering to pay for the cost of estarland having a local computer store to repair it yet my requests have been ignored or denied and due to the cost of the *** which I purchased from estarland and the fact that they ignored my email to them regarding their exclusion of my ***s warranty sticker I feel after being their customer for years I deserve a chance for one exchange for all the trouble and my offer to help them with cost to the repairs of the *** which I wish to exchange is still available. BUSINESS RESPONSE:Date Sent: 9/15/5:39:PMDear *** ***,In response to complaint #*** from *** ***, we cannot offer an exchange of his item, as his warranty was voided due to tampering of the *** warranty stickers on his *** *. *** *** did contact us about our store warranty sticker not being on the system, which was responded to that it would be fine so long as the *** warranty stickers were still intact. When we select an item for resale, especially when it comes to an item that has only been out for a few years, such as the *** *, we make sure that the warranty sticker is still intact, and that the system is in excellent condition. It does not matter to us if the original purchase warranty is null, as the intact warranty stickers are a sign that the system has not been tampered with. The system that was received as a return from *** *** had signs of both of the *** warranty stickers being removed, as well as the side stickers that cover the screw panels. The screws themselves were stripped, as if being opened with the wrong tool. The system also showed scratches that were incongruent to the top and bottom of the system, which is evidence of the top portion being swapped out, as the bottom of the system contains the serial number. It has been explained to *** *** that because of all of these signs of tampering, we cannot accept the item for an exchange, as our warranty has been voided.While we understand that *** *** would like the situation to be resolved with the item being exchanged, we cannot do so as there are many signs of the *** * being tampered with. We do not offer any service such as taking the item to a local repair shop, and this is not something that was offered. We have advised *** *** that any further repairs can be sent to Sony, as they will be able to handle any repair that is needed, but the item is no longer covered under our warranty. *** *** has since then payed to have the item shipped back to him, and it should be in his possesion shortly. Thank you for your services, and feel free to contact us if you have any further questions.Ruby M***eStarland Customer SupporteStarland.com###-###-####

opened account with Moneris few weeks ago because we thought Moneris can help us offering our customers the convenience of paying us using credit and debit cardsWe found out that Moneris blocked away our account for over a week without notifying or calling us
I called myself to figure out what is wrong, an agent from the Risk Department, his name "John or Jon" who treated me bad because *** and gave me hard timeHe promised me to call back to follow up, he never didHe kept saying that I'm not telling the truthI've never seen that before in my lifeI'm really upset with MonerisI ask Moneris to apologize and pay us $compensating us for the loss we suffered because of blocking out our account and holding our money for over a week

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*** ***
4:PM (minutes ago)
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*** ,*** paid me my refund after a long waitI want to close that claim as *** paid me my money that was owedIt just so happen *** paid me on the day I made the claim with Revdex.com

Dear *** *** ***,
We apologize for the delay with processing your cash outYour check was sent out on July 17th for the amount of $If you have any further questions regarding this or any other issue, please do not hesitate to contact usAgain we apologize for the
delay and any inconvenience this may have caused.
Greg O***
eStarland

***,We apologize for the delayA cash-out check was mailed out today for the $cash out valueYou should receive it within the next few business daysThank you

duplicate complaint cid ***:
Yes, I purchased *** from estarland on august and I noticed that estarland did not place their usual warranty sticker on the *** which I purchased from themI then sent an email to estarland inquiring about why they did not include a warranty sticker but I received no responseHowever, about two weeks after purchasing the *** from estarland I noticed that the system had overheating problems and then it no longer turned with the *** controller only Manuelly but it needs the *** controller to operate system when turned onAfter returning the system to estarland and explaining what problems I was having with the system instead of an apology about not including the stores warranty sticker or responding to my email or even not thoroughly inspecting the *** system before hand instead, estarland sent me email saying that my system couldn't be covered by them because a manufacturers warranty sticker was missingSo after explaining to estarland that only the original buyer of the *** which I bought used from estarland could have the eligibility to extend the warranty, estarland kept insisting that they could not sell the *** system with its manufacturers warranty sticker being missing even though the warranty has already expired since the original ownerI even offered to pay for the repairs of the *** which I returned to estarland though I wanted to exchange for a different game systemThis system was very expensive even used costing $and I don't think its fair for estarland not to perform the maintainence on the *** which I purchased from them prior to purchase and suddenly no warranty/sticker or any replacement serviceI have made many requests to estarland for an exchange to the *** which I purchased from them even while offering to pay for the cost of estarland having a local computer store to repair it yet my requests have been ignored or denied and due to the cost of the *** which I purchased from estarland and the fact that they ignored my email to them regarding their exclusion of my ***s warranty sticker I feel after being their customer for years I deserve a chance for one exchange for all the trouble and my offer to help them with cost to the repairs of the *** which I wish to exchange is still available BUSINESS RESPONSE:
Date Sent: 9/15/5:39:PM
Dear *** ***,
In response to complaint #*** from *** ***, we cannot offer an exchange of his item, as his warranty was voided due to tampering of the *** warranty stickers on his *** *. *** *** did contact us about our store warranty sticker not being on the system, which was responded to that it would be fine so long as the *** warranty stickers were still intact. When we select an item for resale, especially when it comes to an item that has only been out for a few years, such as the *** *, we make sure that the warranty sticker is still intact, and that the system is in excellent condition. It does not matter to us if the original purchase warranty is null, as the intact warranty stickers are a sign that the system has not been tampered with.
The system that was received as a return from *** *** had signs of both of the *** warranty stickers being removed, as well as the side stickers that cover the screw panels. The screws themselves were stripped, as if being opened with the wrong tool. The system also showed scratches that were incongruent to the top and bottom of the system, which is evidence of the top portion being swapped out, as the bottom of the system contains the serial number. It has been explained to *** *** that because of all of these signs of tampering, we cannot accept the item for an exchange, as our warranty has been voidedWhile we understand that *** *** would like the situation to be resolved with the item being exchanged, we cannot do so as there are many signs of the *** * being tampered with. We do not offer any service such as taking the item to a local repair shop, and this is not something that was offered. We have advised *** *** that any further repairs can be sent to Sony, as they will be able to handle any repair that is needed, but the item is no longer covered under our warranty. *** *** has since then payed to have the item shipped back to him, and it should be in his possesion shortly.
Thank you for your services, and feel free to contact us if you have any further questionsRuby M***
eStarland Customer Support
eStarland.com
###-###-####

Dear *** ***,
In response to complaint # *** submitted by *** ***, we feel like we have served him within our business standards. *** *** has been informed that we do not provide Layaway services, and his orders must be paid for at the time of purchase, unless
he sends out the payment when the order has been placed. Items that have been voided are sales that have been held for longer than a reasonable amount of time with no payment made. While we understand that *** *** may be in a financial situation, it is not fair to the rest of our customers to hold items when this is not our policy. While we have been lenient towards his payments in the past, we have decided that it is unfair to break policy for one customer. We understand that *** *** has requested a layaway service, but this is not a service that we have decided to provide at this time. We understand that each of our customers are important, and are more than willing to provide our services to *** ***, so long as it is within the policy that we provide to the rest of our customers.
Should you have any questions, please feel free to contact us. Thank you for your services
Sincerely,
eStarland Customer Support
estarland.com
###-###-####

*** ***
The cash out value for order *** was sent to you on June by USPS Express Mail (tracking: ***) we apologize for the delay in processing your cash outUnfortunately we are unable to waive the cash out fee for this
orderThank you

Dear *** ***,
In response to complaint # *** submitted by *** ***, we feel like we have served him within our business standards. *** *** has been informed that we do not provide Layaway services, and his orders must be paid for at the time of purchase, unless he sends
out the payment when the order has been placed. Items that have been voided are sales that have been held for longer than a reasonable amount of time with no payment made. While we understand that *** *** may be in a financial situation, it is not fair to the rest of our customers to hold items when this is not our policy. While we have been lenient towards his payments in the past, we have decided that it is unfair to break policy for one customer. We understand that *** *** has requested a layaway service, but this is not a service that we have decided to provide at this time. We understand that each of our customers are important, and are more than willing to provide our services to *** ***, so long as it is within the policy that we provide to the rest of our customers.
Should you have any questions, please feel free to contact us. Thank you for your services
Sincerely,
eStarland Customer Support
estarland.com
###-###-####