Estate Claim Services, LLC

Initial Business Response / [redacted] (1000, 6, 2016/02/23) */ My name is Vlad ***I am the owner of Estate Claim Services, LLCI was sorry to learn that Revdex.com received a complaint from our customer, Steven [redacted] , in regard of the insurance related siding job recently performed by ECSI did try to contact [redacted] in order to resolve any potential issues as soon as I was provided with the details of his complaintI was able to have a discussion with [redacted] during which I offered to meet with him in order to assess any potential unintentional damage done to his railing and or landscape [redacted] rejected my offer to meet and stated that he only wants us to give him his deductible backI explained, that this would be illegal, that the law strictly prohibits such action and it would be considered an insurance fraudBut I would be happy to address all other potential items in his complaint and reassured him that I am available to him at his first request if he changes his mindHe refused to meet again and decided to end the conversation at that I was sorry to hear that and just would like to remind [redacted] , that Estate Claim Services, LLC has always taken pride in performing quality work and stands by its excellent year workmanship warranty, that is considered to be some of the best in the industry and greatly exceeds minimal State requirementsThe siding job performed at Mr [redacted] 's property passed inspection done by City's building inspector and did not require any corrections or alterationsNevertheless, Mr [redacted] , if at any point you will change your mind and decide to give us a chance to correct the items at question, please do not hesitate to talk directly to meAgain, I am available to you at your first request Vlad ***, the owner of Estate Claim Services *the copy of the correspondence between Vlad [redacted] and Steven [redacted] is available and was shared with [redacted] Revdex.com Specialist and case handler

Initial Business Response /* (1000, 6, 2016/02/23) */
My name is Vlad [redacted]. I am the owner of Estate Claim Services, LLC. I was sorry to learn that Revdex.com received a complaint from our customer, Steven [redacted], in regard of the insurance related siding job recently performed by ECS. I did try to...

contact [redacted] in order to resolve any potential issues as soon as I was provided with the details of his complaint. I was able to have a discussion with [redacted] during which I offered to meet with him in order to assess any potential unintentional damage done to his railing and or landscape. [redacted] rejected my offer to meet and stated that he only wants us to give him his deductible back. I explained, that this would be illegal, that the law strictly prohibits such action and it would be considered an insurance fraud. But I would be happy to address all other potential items in his complaint and reassured him that I am available to him at his first request if he changes his mind. He refused to meet again and decided to end the conversation at that.
I was sorry to hear that and just would like to remind [redacted], that Estate Claim Services, LLC has always taken pride in performing quality work and stands by its excellent 10 year workmanship warranty, that is considered to be some of the best in the industry and greatly exceeds minimal State requirements. The siding job performed at Mr. [redacted]'s property passed inspection done by City's building inspector and did not require any corrections or alterations. Nevertheless, Mr. [redacted], if at any point you will change your mind and decide to give us a chance to correct the items at question, please do not hesitate to talk directly to me. Again, I am available to you at your first request.
Vlad [redacted], the owner of Estate Claim Services.
*the copy of the correspondence between Vlad [redacted] and Steven [redacted] is available and was shared with [redacted] Revdex.com Specialist and case handler