Estate Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I instructed the sales person and financial manager to get the refund handled and apparently there was an issue with credit card/debit card returnTonight I talked to the head of the financial department to look into the complaint and get it correctedIf it was a credit card refund, we have to have the numbers to process, because we do not keep these numbers for privacy and security reasonsWe did submit for loan at Pioneer Credit Union and they conditioned the approval with stipulations[redacted] ***

I reviewed the? [redacted] purchase todayHe purchased the F-on 12/12/Along with the truck he purchased a service contract, gap insurance, and a for contract.? All money was refunded by payment to the loan balance he agreed to on the finance contractAs a dealer we do not rewrite finalized finance contractsAll refunds are paid to the lending institution that holds the lien.Please let me know how and when we were notified of this circumstanceI don't recall receiving a letter and couldn't find any recent emails from you.? Sincerely,

I completed research on the history of this caseMrVandenhoven brought the van here on instruction of his mechanic, Vans Highway serviceHe instructed us to reprogram a used body control moduleThis worked temporarily, but soon failedWe then tried a new body control module and it went back into security modeThe local auction transporters accidentally picked up his van by mistakeIt was very similar to another old van we took on trade that wouldn't runWe then had the van delivered to another dealer of his choice with no charge to customer[redacted] General Manager S&L Motors920-865-www.slmotors.com

***, I called regarding this complaint last month and talked to a gentleman in your officeI don't remember his name, but he said you were outI asked him to send the screen shot of the ad so we could compare it to the complaintTo my knowledge, I have not received the screen shot to this point
I will dig to see if I can find any details of previous conversations.thank you,*** ***
S&L Motors

I instructed the sales person and financial manager to get the refund handled and apparently there was an issue with credit card/debit card returnTonight I talked to the head of the financial department to look into the complaint and get it correctedIf it was a credit card refund, we have to
have the numbers to process, because we do not keep these numbers for privacy and security reasonsWe did submit for loan at Pioneer Credit Union and they conditioned the approval with stipulations.*** ***

I reviewed the *** *** purchase todayHe purchased the F-on 12/12/Along with the truck he purchased a service contract, gap insurance, and a for contract. All money was refunded by payment to the loan balance he agreed to on the finance contractAs a dealer
we do not rewrite finalized finance contractsAll refunds are paid to the lending institution that holds the lien.Please let me know how and when we were notified of this circumstanceI don't recall receiving a letter and couldn't find any recent emails from you. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Not sure why the attachment didn't work on the email to ***, but here is the attachment againIf that doesn't work, here is a direct link to the image I have hostedhttp://i.imgur.com/lwHWTif.jpg

The offer has been removedThe disclaimer was on the vehicle information page when it was clicked onWe are now showing the disclaimer on the feature page of our websitePlease see our website home page to validate
thank you and sorry for the confusion
*** ***

***, I called regarding this complaint last month and talked to a gentleman in your officeI don't remember his name, but he said you were outI asked him to send the screen shot of the ad so we could compare it to the complaintTo my knowledge, I have not received the screen shot to this point
I will dig to see if I can find any details of previous conversations.thank you,*** ***
S&L Motors

I reviewed the? *** *** purchase todayHe purchased the F-on 12/12/Along with the truck he purchased a service contract, gap insurance, and a for contract.? All money was refunded by payment to the loan balance he agreed to on the finance contractAs a dealer
we do not rewrite finalized finance contractsAll refunds are paid to the lending institution that holds the lien.Please let me know how and when we were notified of this circumstanceI don't recall receiving a letter and couldn't find any recent emails from you.? Sincerely,

Not sure why the attachment didn't work on the email to ***, but here is the attachment againIf that doesn't work, here is a direct link to the image I have hostedhttp://i.imgur.com/lwHWTif.jpg

I completed research on the history of this caseMrVandenhoven brought the van here on instruction of his mechanic, Vans Highway serviceHe instructed us to reprogram a used body control moduleThis worked temporarily, but soon? failedWe then tried a new body control module and it went
back into security modeThe local auction transporters accidentally picked up his van by mistakeIt was very similar to another old van we took on trade that wouldn't runWe then had the van delivered to another dealer of his choice with no charge to customer.*** *** General Manager? S&L Motors920-865-8000? www.slmotors.com?

I completed research on the history of this case. Mr. Vandenhoven brought the van here on instruction of his mechanic, Vans Highway service. He instructed us to reprogram a used body control module. This worked temporarily, but soon  failed. We then tried a new body control module and it went...

back into security mode. The local auction transporters accidentally picked up his van by mistake. It was very similar to another old van we took on trade that wouldn't run. We then had the van delivered to another dealer of his choice with no charge to customer.[redacted] General Manager S&L Motors920-865-8000 www.slmotors.com