Estate Information Services, LLC

[redacted] Please allow this to serve as Estate Information...

Services, LLC’s (“EIS”) response to the above-referenced matter. As you are aware, EIS takes all complaints seriously, and this matter is no exception.EIS provides deceased debt collection services for our clients throughout the United States. In this particular instance, on September 12, 2014, our client placed an account that had been held by the late [redacted]. Sometimes, when we receive an account, we know if a probate estate has been opened, and if so, who is handling the probate estate for the deceased. In those cases, we contact that person directly. Other times, though, we do not have such information, and are required to research contacts that might have information regarding the person who is handling the estate. In this instance, we did not know the identity of the estate representative. We called a couple of different telephone numbers that we believed would lead us to the identity of the proper party. Subsequently, we did speak with the Complainant in an attempt to find out who was handling [redacted]’s estate. The Complainant was upset because we did not provide any details regarding the matter. This was because the complainant herself informed us she was not the person handling estate matters. Unless and until we reasonably believe we are speaking with the right party we cannot and do not disclose any information about a particular account. This is for the protection of the deceased.EIS apologizes for any inconvenience and/or misunderstanding the Complainant has experienced. We do understand that the Complainant is not the correct party in this matter and she will receive no further communication from us. If she does know who is handling her father’s estate, we would appreciate knowing that so we can contact that person.Thank you for your attention to this matter. Should you have any questions, please do not hesitate to contact me.Very truly yours,[redacted]

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Please allow this to serve as Estate Information Services, LLC’s...

(“EIS”) response to the above-referenced matter. As you are aware, EIS takes all complaints seriously, and this matter is no exception. I do want to apologize for the delay in our response. I respond to all complaints, and I was out of town at a conference when we received the complaint. Upon my return, we had a client audit which took some time to prepare.EIS provides deceased debt collection services for our clients throughout the United States. In this particular instance, on November 4, 2014, our client placed an account that had been held by the late [redacted]. Sometimes, when we receive an account, we know if a probate estate has been opened, and if so, who is handling the probate estate for the deceased. In those cases, we contact that person directly. Other times, though, we do not have such information, and are required to research contacts who might have information regarding the person who is handling the estate. In this instance, we did not know the identity of the estate representative. We called a couple of different telephone numbers that we believed would lead us to the identity of the proper party. One number we called we believed to belong to the deceased’s surviving spouse. The number actually belonged to an unidentified female friend of the spouse, which we discovered later. The friend attempted to obtain information about the account, but because the friend was not confirmed as the proper party, our agent explained that we could not disclose any details, and that we were looking for the person handling the estate. Subsequently, we did receive a call from the surviving spouse who indicated she was handling matters. She was upset that we were discussing the matter with her friend, but we explained that we did not disclose any details of the account or even that a balance existed. Unless and until we reasonably believe we are speaking with the right party we cannot and do not disclose any information about the account. This is for the protection of the deceased.Despite the Complainant’s allegations, EIS did not violate the FDCPA. In fact, we followed the letter of the law. The Complainant’s lack of understanding of the FDCPA does not mean we violated the law. Regardless, EIS apologizes for any inconvenience and/or misunderstanding the Complainant has experienced. We do understand that an estate will not be opened for the deceased and have notated our file accordingly. There will be no further contact with the family in this matter.
Thank you for your attention to this matter. Should you have any questions, please do not hesitate to contact me.
Very truly yours
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EIS manages accounts for our creditor clients across the United States where the account holder has been reported as being deceased. In most instances, we do not know whether a probate estate has been opened for the deceased person, and who may be serving as the personal administrator. In...

addition, we often do not know the date that the person whose account was placed died. That was the case in this matter. We received an account that had belonged to [redacted]. No date of death was listed. In such instances, we are required to reach out to persons we believe might have information such as the date of death, and or whether a probate estate had been opened. If we had known that [redacted] had died so many years ago, we would have never sent any communication at all. Contrary to statements made in the complaint, we were not attempting to scam anyone. We were looking for information to assist our client. Again, we had no idea when Mr. [redacted] passed away. In addition, nothing in our communication to the junior Mr. [redacted] in any way implied that he was liable for any debt that his father may have owed. The letter simply asked him to contact us about the person who might be serving as an executor. EIS apologizes for any confusion regarding this matter. Thank you, and should you have any questions, please do not hesitate to contact me. Very truly yours, Andrew  H[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]