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Estate Motors Inc.

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Estate Motors Inc. Reviews (13)

Revdex.com:At this time, I have not been contacted by Estate Motors Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Estate Motors Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Estate Motors Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The above case # has been resolved. We issued a refund check for 2,450 on June 8,2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, my complaint, ID [redacted] regarding Estate Motors Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Review: I placed an order for a Mercedes GLC 4Matic mid November 2015 and car will not be delivered until mid or end of March 2016.

I requested to cancel car on December ** 2015i given that it has not enter production and I have decided that end of March is just too long to waitDesired Settlement: Seek refund of order deposit for $2000

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Estate Motors Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I went to the dealer to purchase a vehicule certified pre owned , I had the check ready with an apr of 4.8% , the sales person told me he can give me a better apr with one inquiry witch it's going to lower my payments , I explain to him I'm ok with that only if it's going to be one single inquiry and explain to him exactly what banks not to involve and witch to do the inquiry, he called me later on like I'm approved to the bank I wanted and to come and pick up the car , I went at the dealer to find out the apr was 8.99% after they did 6 inquiries on witch I did not like at all my credit score when the down 100 points and was no use of all this since I had the money with low interest before . I convinced myself it's ok and agreed to take the deal with their offer so I went to the financial manger to sign the bill of sell , he give me the blank bill of sell to sign and give me just a paper with a certification ask him this is not the contract and he told me don't worry the contract it's not ready yet and it's going to come in the mail , I said ok . I got the car not the best deal but .... So after the few day the manufacturer of the car called me to congratulate and they explain me the contract , was close to 11000 $ more then what I sign for , I called them back and they ad all kind of stuff witch I did not agree or needed so they told me they gonna fix this by giving me a brand new vehicule with lower apr and my payment close to what I have now I agreed everything was ok the procedure was the same I told the manager and sales person I don't want any more surprises and guess what again they did the same thing charged me extra and giving me a car with no towing hitch, first they did not even clean the car I lost 7 days going there some parts of the car did not work and now the same thingDesired Settlement: I want the business to refund the extra charge on my bill and for them to install me the towing hitch

Consumer

Response:

At this time, I have not been contacted by Estate Motors Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On August **, 2015, I went to Estate Motors to look at new cars. I was interested in trading my Acura MDX in for new Mercedez. After seeing a C300 in their showroom, I fell in love and had to have it. This was the worst decision I have ever made! Since the car was delivered to me, I've had nothing but problems. First, the car was supposed to be delivered on the following Thursday by lunch time however it wasn't. They called to tell me they weren't going to be able to deliver me my car, at which time I told they if it wasn't delivered on this day after waiting all day, then I didn't want the car. The car was then delivered at 7pm.

Second, when the car was delivered the lease agreement was incorrect. The delivery man Jake,who is the son of the sales manager, called his father Bob to discuss the error. At that time, Bob told his son, Jake, to change the lease agreement mileage and initial it as well as myself. My daughter was present and also spoke to Bob confirms the correction and all parties signed the correction on the lease. I was told the lease would be corrected and taken care of. This has never been done. [redacted] has the incorrect lease info & allowed milage. When I called them they said the dealer had to correct it. I called the sales man & Bob multiple times with no return calls. My daughter then got involved and began making calls for me due to this being stressful on me. After months of run around and being told by Bob that he needed to pull the lease record and take care of it, it still is not done. In Nov 2015 Bob then said he was unable to correct the lease but that he would write a letter guaranteeing the correct lease information and milage so that when my lease ended, Estate motors would be held accountable to the signed lease corrections. As of today I have yet to receive this letter!

Third, when I choose the car I was told it had a back up camera and it didn't. After months of going back and forth, Estate Motors did agree to install a camera. Since then my breaks squeal terrible. I've called to address this and again no return calls.

Fourth, one week after the car was delivered it rained and I went to use the wipers and there were no wipers on the car. I had to call Estate Motors to tell them and the service guy I was transferred to told me I was lying.

After several calls they came to get the car and put wipers on the car.

Fifth, since day one of my lease in Aug I've had terrible customer service. I call and leave multiple messages and do not get called back. I've left messages for Bob, sales manager, and Glen sales man, and my daughter has left messages for the owner Chris. After a message was left for Chris, he asked Bob to call us. Chris never called.

I'm totally disappointed in the customer service from Estate Motors and with my car! This is the worst car I've ever leased!Desired Settlement: I want the lease corrected as agreed on the date of delivery and my brakes check and repaired if needed. I also want the lack of customer service I have reviewed addressed.

Review: My vehicle was brought in for regular service and my $700 baby stroller went missing. The service advisor initially apologized and advised me to buy a new one and they'd reimburse us. Upon asking for reimbursement for five weeks the dealer reneged on their promise. My stroller was lost or stolen while in their care and they are ignoring me now!Desired Settlement: I demand this dealer reimburse me for the receipt I provided to them AFTER they advised me to replace the stroller because it was lost on their watch!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THE DEALERSHIP SOLD ME 2015 MERCEDES GLA 250 ON 03-**-2015 BY TRADE IN MY 2010 MURANO 360 DEGREE FOR 16,500 DOLLARS AND I SIGNED THE TITLE AND GIVE THEM THE VEHICLE THEY KEEP ME THERE FOR 3, 4 HOURS AND THEY CAME UP WITH NEW SURPRISE IN THE LEASE BY ADDING 2500 DOLLARS TO PAY AS MORE DOWN PAYMENT OTHER THAN THE 4500 DOLLARS WHICH I GOT FROM MY TRADE IN. THEN I TOLD THEM I DON'T WANT THE VEHICLE THEY REDUCED IT TO 1500 AND TOLD ME THAT I WILL NOT GET THE TRADE IN VEHICLE BACK ON THE SAME DAY - IT WILL TAKE 3 BUSINESS DAYS TO GET THE VEHICLE BACK AND FORCED ME TO BUY IT.

THE OTHER THING I SIGNED THE MAINTENANCE CONTRACT AND PAID 1046.00 DOLLARS FOR THAT AND I BUY OUT THE LEASE OF THE VEHICLE ON 06-**-15 (AFTER 3 MONTHS) WITH OTHER DEALER AND PAID OUT WHOLE BALANCE OUTSTANDING ON THAT VEHICLE WITH ESTATE MOTORS AND REQUESTED THEM TO ISSUE A REFUND FOR THE MAINTENANCE PAYMENT OF 1046 DOLLARS WHICH I PAID AND NEVER USED FOR THAT SERVICE.

THEY REFUSED TO GIVE ME THE REFUND BACK.Desired Settlement: THEY GOT ALL THE MONEY THEY ASKED TO QUIT THE LEASE. WHY THEY NEED THE PREPAID MAINTENANCE MONEY OF 1046 DOLLARS.

Consumer

Response:

At this time, I have not been contacted by Estate Motors Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I recently traded in a 2011 Mercedes GL450 and leased a new 2013 Mercedes GL450 at the dealership. We had agreed on a price of $41,500 for the trade in. When I went to get the new car they said they didn't have the check ready for me in time for the trade in but would fed ex it overnight. Since I was there already with my three kids and before a long weekend, they baited me into signing papers for the new car. They had a week to have the check ready for me so I dont understand why it wasnt. After several days of not receiving the check and several phone calls later I finally got a check. The check however was for $40,500. They had switched the price. I called and spoke with the Sales Manager [redacted] who denied that the amount was incorrect. I reminded him of our conversations and how we specifically settled on $41,500. I was asking for $42,000 and he was offering $41,000. I said I would take $41,500 if he gave me car mats. He said , "Doc you going to break a deal over $500?" And I responded, "You tell me." We finally agreed on $41,500. He admitted to the conversations but denied the final agreed price. I asked why I wasnt given the check the night I traded the car in and why I was never given any paper work showing the agreed price. His response was "I don't know". He first said we would give me the $1,000 if he was able to sell the car for more and then finally told me his owners did not approve the check. He took over a week to get back to me and did not call me when he said he would. His response when I questioned the delay was always, "the owners are in a conference in California and I can't authorize it". My complaint lies in the improper business practices of the dealership. First, I was baited to sign papers and then they changed the price on me. Next, the check should have been available for me the evening that I traded the car in. They should have not taken my car without giving me payment. Also, I was never given any paperwork nor did I sign anything in regards to the agreed price. Why was I never given any paper work about the trade in? The title is completely filled out by them in their hand writing. When the dust settled, they basically decided whatever price they wanted to give and then defend themselves by saying thats what we agreed which isnt the case. The sales manager justifies that salesman can back him up while I equally I have my wife and 2 daughters to back me up with the price he offered for the car. Not to mention another dealer in NJ who I previously bought a car from whom I called to make sure I was not being taken advantage of. I find this very unfair and believe these practices leaves a consumer helpless. I feel they conveniently did not have the check available for me and didnt give me any papers on the trade in, and then found an opportunity to give me less thinking I have no way to challenge them.Desired Settlement: I would like the $1000 difference that they owe me.

Business

Response:

This particular customer, feels that we should give him an additional $1000 for his vehicle after the sale and delivery of his new vehicle. Prior to delivery after the original deal had been agreed upon, the customer and the manager did have a conversation about the trade vehicle. The customer said there was another dealership that would give him $42,000 for his vehicle, our agreement was that we would give him another $500 for his vehicle . The day of delivery the customer called our sale person ([redacted]) who intern came and got his manager ([redacted]) because he felt uncomfortable with the conversation with the customer, and wanted someone of authority present and part of the conference call. The manager and the sales person went over every aspect of the transaction. Covering the sale price which was well below invoice and the re-negotiated trade price with the money back to the customer to ensure that there were no issues. The cu stomer came and took delivery, signed a document that that stated that we the dealer delivered the car completely and owe him nothing. The manager received a call from the customer post-delivery with the threat of "if you don’t give me another $1000 I will make it my business to trash you publicly a report you to the Revdex.com etc.” This customer lodged a complaint with the manufacturer in writing stating that he did not want the $1000 but would like them to look at us as a dealer to make sure that our business practices meet their expectation. After 50 years of delivering Mercedes-Benz's to thousands of customers we would have been happy to discuss anything with this customer short of being threatened/ blackmailed into giving him an additional $1000. There was nothing that we could discuss with him. Any attempt to give another “side of the story” or our version of what transpired was met with hostility and raised voice from the customers side of the conversation. Unhappy customers do not help us and our business is to exceed our customer’s expectations, not aggravate a situation where we have someone that is unhappy. There are rare cases where a business must put their principals of right and wrong ahead of giving in to threats. In this case I believe that the customer saw something that led him to believe that his traded vehicle was worth more and he felt that we took advantage of him.

Consumer

Response:

At this time, I have not been contacted by Estate Motors Inc. regarding complaint ID [redacted].

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 321 Main Street, Route 22, Goldens Bridge, New York, United States, 10526

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