Estate of William G Helis

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ On 9/3/Mrs [redacted] brought in her notice to vacate for 11/9/On 10/11/Mrs [redacted] sent an email to the property requesting to renew her lease for a third year and taking back her notice to vacate.On 10/25/ [redacted] again was emailing asking about upgrading to a two bedroom on the first floorAgain stating they wanted to renew their least and move to a two bedOn 11/2/the property received an email from city utilities stating they were transferring utilities had received a request for shut offA voicemail was left for the residentsAt 5:00pm [redacted] and Angel Came to the office saying they were movingThey were advised they needed to submit their noticeShe said she didThey were reminded and shown the emails retracting the notice and asking to renewWhen the residents asked why they couldn't just be released from their lease, they were advised the lease terms would be followed and encouraged to fill out a new notice to vacate if they intended to move outIt was explained if they filled out the notice that day they could be out at the end of NovemberIf she did not she would be responsible for at least December as well [redacted] Courts will remain consistent to the lease terms just as previously explained to the residentsIf there are additional questions that can be answered, management is more than happy to speak with the residents Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ In response to [redacted] Courts Business Response: As of September 3rd, we gave our Notice to Vacate to managementAn email was sent, however there was no verbal or written statement from us stating to retract the notice to vacateThe online resident portal will show that a new lease has never been signed, and the notice to vacate still standsYes, an email was also sent to inquire about a bedroom apartment, but there was not one that we were interested in and therefore we declinedNowhere in those emails did it state that we wanted to renew or retract our notice to vacate, but merely getting information about available rentalsI even spoke with someone on the phone who said that our notice to vacate was still filed, and there would be no need to give anotherWhich is why City Utilities was called to have our utilities shut off, and transferred back into the Managements name for November 4th following our move-out dateWhen I went into the office to pay the $for the prorated amount for the 1st-3rd, they said they wouldn't accept thisI have gone through the lease, and nowhere does it state that if I write an email or give interest about another rental does that negate a binding contract between myself and [redacted] Courts for my notice to vacateI have also reviewed the Missouri Revised Statutes for Landlord and Tenant regulationsI gave proper notice within the lease terms and according to Missouri Statutes, therefore we vacated from the property and should not be liable for charges Final Consumer Response / [redacted] (3000, 10, 2015/11/16) */ I also wanted to include information that I obtained by going on to the Missouri Government website for Landlord and Tenant regulations; Missouri Revised Statutes Chapter 441- Landlord and Tenant Section August 28, No notice necessary, when No notice to quit shall be necessary from or to a tenant whose term is to end at a certain time, or when, by special agreement, notice is dispensed with Per our lease agreement, it states that the term of the lease shall terminate on 11/3/

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ All rent is due before the close of business on the 3rd of each month if paid by checkAny late check dropped in the outside box will incur a [redacted] late fee the first day it is late then [redacted] dollars per day after thatThe Box was checked the morning of October 3rd and then again after the close of business on the 3rdAll checks were removed at the close of business and a sign advising anyone paying late to add late fees was posted next to the drop boxOn the morning of Monday October 5th the drop box was checked and the check was then in the boxThe check was then posted to the accountOn the 6th a voicemail was left for the residentthis call was not returnedOn October the 13th an email was sent to the resident with what fees were still outstandingOn the 20th another email was sent to the resident advising him of the late feesOn The 27th of October a note was placed on his door again advising him of his late feesThe resident Called the office on Nov4th saying the last month was not late and should not have to pay late feesHe was advised to make payment for november on this callOn November 5th am email and a pay or evict was notice was placed on his doorA check was in the box the morning of November 6thThis check only covered rentA voicemail was left on November 10th and a Second notice to pay or evict was placed on the residents doorAnother voicemail was left on November 11th advising him to pay rent or he would continue to accrue late feesA rent reminder for Decembers rent was emailed to the resident on December 2ndThis notice showed What was due with late feesThis notice is sent out the second of every monthAnother Late notice was emailed to the resident on December 7thAnother late notice was placed on his door December 8thA check for rent was in the drop box on the morning of December 9ththis check and the last three were back dated to the third of each monthIn original Complaint resident States he left for Tennessee on Friday but then states he dropped the check Saturday morning at 5:30amSince move in March 7th Resident has been late out of months Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not justify an email getting ahold of meI don't use my emailI never stated that an email would suffice as a way to give me important information or any information at all!! I have most def not been late or the last months because this is the FIRST time a late fee has ever been brought to my attentionI've never received any phone calls or emails before about late feesUnless they are indeed saying by paying on the 3rd is lateBecause it's not late if it's paid before the 4thLike I said if the office would have called and gotten a hold of me, things would be d different I would have paid the easy late fee and moved on from this situationAgain NO HUMAN INTERACTION WAS MADE WITH MEI didn't receive a voicemailI did not receive an email because eitherThey can't rely on messages,obviously they missed meA knock on the door, more of an effort to get ahold of me and have a conversation would have been niceAnd by no means whatsoever did I ever say emailing me messages is a way of getting ahold of meThey asked for my email, that is allSo does [redacted] that doesn't mean I check my email to see if they emailed meAgain, coryell is not losing anything, they are just trying to squeeze as much money from people that can't afford it as they canIt's flat out wrongMake an attempt to talk to someone physically, or over the phoneIf you miss them, try again Final Business Response / [redacted] (4000, 13, 2015/12/31) */ Resident says he has only been late once since living hereThis Resident has paid late in the months of April, May, October, November and DecemberResident says he never uses his emailOur system flags when a resident reads his emails from us and I show he does read them about half of the time.He also states that his voice mails are not reliableI left him a voicemail on November 2nd about a grill on his patio that had damaged the siding from the heatThe grill was removed within hoursThe resident also has access to the online portal and he has used that to look at his balance as wellThe majority of the late fees at this point are from November and December which he was also lateResident has been emailed, Called, and notices left on his doorThis property also has an answering service so if he had any questions a message could be relayed to the office hours a dayThe property is still awaiting a call back about the dog he has in his apartmentThere is no dog on his lease and no pet fee has been paid to the property.These late fees are valid and will remain on his account

Initial Business Response /* (1000, 5, 2017/06/27) */
*** *** is a resident of Essex Place, not Coryell Courts which is who this complaint is againstYes, he is correct in saying that Essex Place is an older property and the wiring on the property is just as oldThe property does not
advertise that it provides internet for the property though some buildings do receive WIFITLC is the management company but does not own this propertyThe ownership group has been making plans to provide high-speed internet for the entire property, however, it has been a slow process as bids are being collected and they are working through budgetary restrictions
Initial Consumer Rebuttal /* (3000, 8, 2017/06/29) */
I never assumed or stated that they provided internet, they do however provide cable television - which is also affected by the wiring issueThe fact that they have me locked in a contract for full priced rent even with the issues I've made clear is bad business practice, added on that they're also procrastinating the issue in an attempt to blanket-fix the entire complex does not divert from the half of a year I'm being asked to sit with shoddy service
Final Business Response /* (4000, 10, 2017/06/29) */
Again, the property is an older property and the wiring that is on-site is just as oldThe property ownership group is in the process of trying to get fiber internet added to the property which will be a significant amenity upgrade to the entire property, however, this is a very expensive and time consuming process that is completed by outside vendorsAt this time, this resident has continued to renew year over year with the understanding of what the property offersShould the resident desire to transfer to a different property within the TLC network that offers high-speed internet, we would be happy to assist him with that process

Initial Business Response /* (1000, 5, 2017/05/02) */
The applicants had come into the leasing office on May 1, 2017 and expressed that they no longer were interested in living at the property. Per their signed pre-lease agreement, it was explained to the applicants that the administrative fee...

would be non-refundable. The document was shown to the applicants and they stated they understood the policy. HOWEVER, due to circumstances around the signed document, we will no longer be holding these applicants to this policy and therefore a full refund will be issued. It may take up to 30 days for this refund to be processed.

Initial Business Response /* (1000, 5, 2015/11/13) */
On 9/3/15 Mrs. [redacted] brought in her notice to vacate for 11/9/15. On 10/11/15 Mrs. [redacted] sent an email to the property requesting to renew her lease for a third year and taking back her notice to vacate.On 10/25/15 [redacted] again was emailing...

asking about upgrading to a two bedroom on the first floor. Again stating they wanted to renew their least and move to a two bed. On 11/2/15 the property received an email from city utilities stating they were transferring utilities had received a request for shut off. A voicemail was left for the residents. At 5:00pm [redacted] and Angel Came to the office saying they were moving. They were advised they needed to submit their notice. She said she did. They were reminded and shown the emails retracting the notice and asking to renew. When the residents asked why they couldn't just be released from their lease, they were advised the lease terms would be followed and encouraged to fill out a new notice to vacate if they intended to move out. It was explained if they filled out the notice that day they could be out at the end of November. If she did not she would be responsible for at least December as well.
[redacted] Courts will remain consistent to the lease terms just as previously explained to the residents. If there are additional questions that can be answered, management is more than happy to speak with the residents.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
In response to [redacted] Courts Business Response: As of September 3rd, we gave our Notice to Vacate to management. An email was sent, however there was no verbal or written statement from us stating to retract the notice to vacate. The online resident portal will show that a new lease has never been signed, and the notice to vacate still stands. Yes, an email was also sent to inquire about a 2 bedroom apartment, but there was not one that we were interested in and therefore we declined. Nowhere in those emails did it state that we wanted to renew or retract our notice to vacate, but merely getting information about available rentals. I even spoke with someone on the phone who said that our notice to vacate was still filed, and there would be no need to give another. Which is why City Utilities was called to have our utilities shut off, and transferred back into the Managements name for November 4th following our move-out date. When I went into the office to pay the $87.37 for the prorated amount for the 1st-3rd, they said they wouldn't accept this. I have gone through the lease, and nowhere does it state that if I write an email or give interest about another rental does that negate a binding contract between myself and [redacted] Courts for my notice to vacate. I have also reviewed the Missouri Revised Statutes for Landlord and Tenant regulations. I gave proper notice within the lease terms and according to Missouri Statutes, therefore we vacated from the property and should not be liable for charges.
Final Consumer Response /* (3000, 10, 2015/11/16) */
I also wanted to include information that I obtained by going on to the Missouri Government website for Landlord and Tenant regulations; Missouri Revised Statutes.
Chapter 441- Landlord and Tenant
Section 441.070.1
August 28, 2015
No notice necessary, when.
441.070. No notice to quit shall be necessary from or to a tenant whose term is to end at a certain time, or when, by special agreement, notice is dispensed with.
Per our lease agreement, it states that the term of the lease shall terminate on 11/3/2015.

Initial Business Response /* (1000, 5, 2015/12/17) */
All rent is due before the close of business on the 3rd of each month if paid by check. Any late check dropped in the outside box will incur a [redacted] late fee the first day it is late then [redacted] dollars per day after that. The Box was checked...

the morning of October 3rd and then again after the close of business on the 3rd. All checks were removed at the close of business and a sign advising anyone paying late to add late fees was posted next to the drop box. On the morning of Monday October 5th the drop box was checked and the check was then in the box. The check was then posted to the account. On the 6th a voicemail was left for the resident. this call was not returned. On October the 13th an email was sent to the resident with what fees were still outstanding. On the 20th another email was sent to the resident advising him of the late fees. On The 27th of October a note was placed on his door again advising him of his late fees. The resident Called the office on Nov. 4th saying the last month was not late and should not have to pay late fees. He was advised to make payment for november on this call. On November 5th am email and a pay or evict was notice was placed on his door. A check was in the box the morning of November 6th. This check only covered rent. A voicemail was left on November 10th and a Second notice to pay or evict was placed on the residents door. Another voicemail was left on November 11th advising him to pay rent or he would continue to accrue late fees. A rent reminder for Decembers rent was emailed to the resident on December 2nd. This notice showed What was due with late fees. This notice is sent out the second of every month. Another Late notice was emailed to the resident on December 7th. Another late notice was placed on his door December 8th. A check for rent was in the drop box on the morning of December 9th. this check and the last three were back dated to the third of each month. In original Complaint resident States he left for Tennessee on Friday but then states he dropped the check Saturday morning at 5:30am. Since move in March 7th Resident has been late 5 out of 10 months.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not justify an email getting ahold of me. I don't use my email. I never stated that an email would suffice as a way to give me important information or any information at all!! I have most def not been late 5 or the last 10 months because this is the FIRST time a late fee has ever been brought to my attention. I've never received any phone calls or emails before about late fees. Unless they are indeed saying by paying on the 3rd is late. Because it's not late if it's paid before the 4th. Like I said if the office would have called and gotten a hold of me, things would be d different I would have paid the easy late fee and moved on from this situation. Again NO HUMAN INTERACTION WAS MADE WITH ME. I didn't receive a voicemail. I did not receive an email because either. They can't rely on messages,obviously they missed me. A knock on the door, more of an effort to get ahold of me and have a conversation would have been nice. And by no means whatsoever did I ever say emailing me messages is a way of getting ahold of me. They asked for my email, that is all. So does [redacted] that doesn't mean I check my email to see if they emailed me. Again, coryell is not losing anything, they are just trying to squeeze as much money from people that can't afford it as they can. It's flat out wrong. Make an attempt to talk to someone physically, or over the phone. If you miss them, try again.
Final Business Response /* (4000, 13, 2015/12/31) */
Resident says he has only been late once since living here. This Resident has paid late in the months of April, May, October, November and December. Resident says he never uses his email. Our system flags when a resident reads his emails from us and I show he does read them about half of the time.He also states that his voice mails are not reliable. I left him a voicemail on November 2nd about a grill on his patio that had damaged the siding from the heat. The grill was removed within 24 hours. The resident also has access to the online portal and he has used that to look at his balance as well. The majority of the late fees at this point are from November and December which he was also late. Resident has been emailed, Called, and notices left on his door. This property also has an answering service so if he had any questions a message could be relayed to the office 24 hours a day. The property is still awaiting a call back about the dog he has in his apartment. There is no dog on his lease and no pet fee has been paid to the property.These late fees are valid and will remain on his account.